We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125299 results
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Decision Reference DRN-3559780
11 Nov 2022 Creative Benefit Wealth Management Limited UpheldPensions and AnnuitiesDRN-3559780 The complaint Mr D complains about the advice given by Creative Benefit Wealth Management Limited (‘CBWM’) to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme to a personal pension plan (PPP). He says the advice was unsuitable for him and believ... (10 pages)View decision -
Decision Reference DRN-3789043
11 Nov 2022 Loans 2 Go Limited UpheldConsumer CreditDRN-3789043 Complaint Mr B has complained that Loans 2 Go Limited (“L2G”) provided him with an unaffordable loan. Background L2G provided Mr B with a loan of £600 in August 2019. This loan had an APR of 1,276.4% and an 18-month term. This all meant the total amount repayable of £2,468.70 w... (4 pages)View decision -
Decision Reference DRN-3795568
11 Nov 2022 Morses Club PLC UpheldConsumer CreditDRN-3795568 The complaint Miss P complains (through a representative) that Morses Club PLC (Morses) didn’t carry out proper affordability checks before it granted loans to her. Had it done so, Morses would’ve discovered she couldn’t afford to repay these loans. What happened Miss P was adv... (5 pages)View decision -
Decision Reference DRN-3798429
11 Nov 2022 National House-Building Council UpheldInsuranceDRN-3798429 The complaint Mr V has complained about National House-Building Council’s (NHBC’s) decision not to cover a claim he made under his Buildmark warranty. What happened There have been numerous separate claims considered by NHBC regarding Mr V’s building. Some have related to claim... (6 pages)View decision -
Decision Reference DRN-3799554
10 Nov 2022 Casualty & General Insurance Company (Europe) Ltd UpheldInsuranceDRN-3799554 The complaint Mrs P has complained that Casualty & General Insurance Company (Europe) Limited (C&G) has rejected her claim for the cost of veterinary treatment for her pet dog. I’ve previously issued a provisional decision in this case. C&G responded to this and I’l... (4 pages)View decision -
Decision Reference DRN-3728815
10 Nov 2022 Mitsubishi HC Capital UK Plc UpheldConsumer CreditDRN-3728815 The complaint Mr W complains about charges when he returned his car at the end of a hire agreement provided by Mitsubishi HC Capital UK Plc trading as Novuna Vehicle Solutions (“NVS”). What happened In April 2019, Mr W acquired a new car using a hire agreement with NVS. The agr... (3 pages)View decision -
Decision Reference DRN-3799619
10 Nov 2022 Curtis Banks Limited UpheldPensions and AnnuitiesDRN-3799619 The complaint Mrs A complains that Curtis Banks Limited (Curtis Banks) caused an overall delay to the transfer of her self invested personal pension (SIPP). She also complains that contributions she made to the SIPP in October and December 2020 weren’t cleared for investment in... (7 pages)View decision -
Decision Reference DRN-3799364
10 Nov 2022 Metro Bank PLC UpheldConsumer CreditDRN-3799364 The complaint Mr M complains that Metro Bank Plc trading as Ratesetter unfairly terminated and defaulted his loan account after he’d had a short term payment deferral. .What happened In September 2018, Mr M took out a £3,000 loan with Ratesetter payable over 60 months at £69.81... (4 pages)View decision -
Decision Reference DRN-3715516
10 Nov 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3715516 The complaint Mr P complains about the issues he has experienced when trying to obtain information as part of a data subject access request (DSAR) from Barclays Bank UK PLC (Barclays). What happened Mr P initially requested a DSAR in person in August 2020 during a branch visit,... (4 pages)View decision -
Decision Reference DRN-3715132
10 Nov 2022 Bastion Insurance Co. Ltd UpheldInsuranceDRN-3715132 The complaint Miss S complains about Bastion Insurance Company (Bastion) who offered an under-valued cash settlement following a claim under her gadget insurance policy. What happened Miss S phone was stolen, and she contacted Bastion to make a claim. Bastion accepted the claim... (4 pages)View decision
