We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119142 results
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Decision Reference DRN-3386741
22 Mar 2022 National Westminster Bank Plc UpheldBanking and PaymentsDRN-3386741 The complaint Mr A complains National Westminster Bank Plc (NatWest) applied a default unfairly. What happened Mr A held a credit card with NatWest and owed money on the card. Mr A had missed a couple of payments, but not enough to start the default process. In August 2015 Mr A... (4 pages)View decision -
Decision Reference DRN-3268180
22 Mar 2022 Shelby Finance Ltd UpheldConsumer CreditDRN-3268180 The complaint Miss S complains that Shelby Finance Ltd, trading as Dot Dot Loans, lent to her irresponsibly. What happened Shelby approved for Miss S a £4,000 loan on 21 April 2021, repayable at £186.65 each month for 48 months. It was repaid in September 2021 and Miss S has ex... (4 pages)View decision -
Decision Reference DRN-3377236
22 Mar 2022 Avantcredit Of Uk, Llc UpheldConsumer CreditDRN-3377236 Complaint Mr F has complained about a loan AvantCredit of UK, LLC (“Avant Credit”) provided to him. He says the loan was unaffordable. Background Avant Credit provided Mr F with a loan for £6,800.00 in May 2015. This loan was due to be repaid in 60 monthly instalments of around... (2 pages)View decision -
Decision Reference DRN-3253346
22 Mar 2022 AXA PPP Healthcare Limited UpheldInsuranceDRN-3253346 The complaint Mr and Mrs D are unhappy with the way AXA PPP Healthcare Limited has handled their claim. What happened Mr and Mrs D had private medical insurance with AXA. They were initially covered by Mr D’s corporate policy, however, Mr D cancelled this policy in June 2020. T... (3 pages)View decision -
Decision Reference DRN-3352550
22 Mar 2022 Avantcredit Of Uk, Llc UpheldConsumer CreditDRN-3352550 Complaint Mr S has complained about a loan AvantCredit of UK, LLC (“Avant Credit”) provided to him. He says the loan was unaffordable. Background Avant Credit provided Mr S with a loan for £1,000.00 in May 2016. This loan was due to be repaid in 24 monthly instalments of around... (2 pages)View decision -
Decision Reference DRN-3042842
22 Mar 2022 Clydesdale Financial Services Limited UpheldConsumer CreditDRN-3042842 The complaint Ms D has complained about the way Clydesdale Financial Services Limited (trading as Barclays Partner Finance (“BPF”)) has dealt with a claim she made under section 75 of the Consumer Credit Act 1974 (“s.75”). Background In 2015 Ms D entered into an agreement for t... (3 pages)View decision -
Decision Reference DRN-3386857
21 Mar 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3386857 The complaint Mr A complains that NewDay Ltd (“NewDay”) has refused to refund payments he made to XMarkets using his NewDay (Debenhams) Mastercard credit card. Mr A says that XMarkets were operating a scam and stole his money. What happened The circumstances of this complaint ... (6 pages)View decision -
Decision Reference DRN-3188161
21 Mar 2022 County Capital Wealth Management Limited UpheldPensions and AnnuitiesDRN-3188161 The complaint Mr D complains that he was given unsuitable advice by County Capital Wealth Management Limited trading as The Pension Review Service (‘CC’) to transfer the benefits from his defined-benefit (‘DB’) scheme with British Steel (‘BSPS’) to a personal pension. What happ... (10 pages)View decision -
Decision Reference DRN-3386769
21 Mar 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3386769 The complaint Mr B complains that NewDay Ltd (“NewDay”) has refused to refund payments he made to Toroption using his NewDay (Opus) Mastercard credit card. Mr B says that Toroption were operating a scam and stole his money. What happened The circumstances of this complaint are... (5 pages)View decision -
Decision Reference DRN-3386644
21 Mar 2022 TRANSUNION INTERNATIONAL UK LIMITED UpheldConsumer CreditDRN-3386644 The complaint Mr S complains that TransUnion International UK Limited has made repeated errors with the information recorded about his electoral roll registration date on his credit file. What happened The background to this complaint and my initial conclusions were set out in ... (3 pages)View decision
