We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119142 results
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Decision Reference DRN-3386439
21 Mar 2022 Lloyds Bank PLC UpheldMortgagesDRN-3386439 The complaint Mr H and Mrs H complain Lloyds Bank plc (Lloyds) unfairly marked adverse credit information on their credit files. What happened Mr H says following a change of employment in mid-June 2018 his payday date moved to the last working day of the month. Mr H says he co... (4 pages)View decision -
Decision Reference DRN-3386207
21 Mar 2022 Loans 2 Go Limited UpheldConsumer CreditDRN-3386207 The complaint Mr F complains that Loans 2 Go Limited lent him money on a high interest loan which he couldn’t afford to repay. What happened Loans 2 Go provided Mr F with a loan of £250 on 23 December 2019, repayable over 18 months at the rate of £57 a month. He settled the loa... (3 pages)View decision -
Decision Reference DRN-3345780
21 Mar 2022 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-3345780 The complaint Ms M and Mr P have complained about how Royal & Sun Alliance Insurance Limited trading as RSA (RSA) offered to settle a claim under their commercial insurance policy. Ms M and Mr P were represented during their claim by Mr M, who I will also refer to in my dec... (3 pages)View decision -
Decision Reference DRN-3336913
21 Mar 2022 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3336913 The complaint Mr R complains HSBC UK Bank Plc won’t reimburse money he lost when he fell victim to a scam. What happened Mr R was interested in investing on the stock exchange and came across Plusoption alongside some other investment companies. He thought it was a safe form of... (4 pages)View decision -
Decision Reference DRN-3370534
21 Mar 2022 Rogate Capital Limited UpheldPensions and AnnuitiesDRN-3370534 The complaint Miss R says the advice given and the arrangements made by Rogate Capital Limited (RCL), to transfer her Occupational Pension Scheme (OPS) into a Family Suntrust Self-invested Personal Pension Plan (SIPP) with Axa Wealth was unsuitable. What happened Miss R and her... (17 pages)View decision -
Decision Reference DRN-3367187
21 Mar 2022 Tier One Capital Ltd UpheldPensions and AnnuitiesDRN-3367187 The complaint Mr T complains that Tier One Capital Ltd (‘TOC’) gave him unsuitable advice when they recommended him multiple times to invest in the West Auckland (WA) Project, a private funding circle (PFC) investment. Mr T invested both from personal funds and later through hi... (6 pages)View decision -
Decision Reference DRN-3215850
21 Mar 2022 PayPal (Europe) Sarl et Cie SCA UpheldBanking and PaymentsDRN-3215850 The complaint Mr T is unhappy with the way PayPal (Europe) Sarl et Cie SCA (‘PayPal’) has responded to a claim he made to it in relation to a service he bought using credit it provided. What happened Mr T used PayPal Credit to buy a flight. However, because of his concerns abou... (3 pages)View decision -
Decision Reference DRN-3381385
21 Mar 2022 esure Insurance Limited UpheldInsuranceDRN-3381385 The complaint Mr B has complained about his motor insurer esure Insurance Limited (Esure) regarding the settlement it gave to him when his car was stolen (and not recovered). What happened Mr B’s car, which he uses for his business as well as for his personal use, was stolen ar... (5 pages)View decision -
Decision Reference DRN-3374134
21 Mar 2022 TM Advances Limited UpheldConsumer CreditDRN-3374134 The complaint Mr S complains about a loan provided to him by TM Advances Limited “TM Advances”, which he says was unaffordable. What happened TM Advances provided Mr S with a personal loan for £2000 on 22 December 2015. The term of the loan was 2 years and the monthly repayment... (3 pages)View decision -
Decision Reference DRN-3377155
21 Mar 2022 Madison CF UK Limited UpheldConsumer CreditDRN-3377155 The complaint Ms M complains about a loan provided to her by Madison CF UK Limited trading as “118 118 Money”, which she says was unaffordable. What happened 118 118 Money provided Ms M with a loan in June 2014. This was for £1000 to be repaid over 12 months with a monthly inst... (3 pages)View decision
