We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 128312 results
-
Decision Reference DRN-3684080
24 Feb 2023 Advanced Payment Solutions Limited UpheldBanking and PaymentsDRN-3684080 The complaint A company, which I’ll refer to as C, complains that Advanced Payment Solutions Limited (trading as Cashplus) has been unable to restore access for its managing director to its main bank account through Cashplus’s mobile banking app. Mrs R, the managing director of... (2 pages)View decision -
Decision Reference DRN-3828679
24 Feb 2023 China Taiping Insurance (UK) Co Ltd UpheldInsuranceDRN-3828679 The complaint A company that I’ll refer to as P has complained that China Taiping Insurance (UK) Co Ltd (“China Taiping”) unfairly reduced the amount paid on its business interruption insurance claim from March 2020 as China Taiping say P’s income would have been impacted in an... (13 pages)View decision -
Decision Reference DRN-3974118
24 Feb 2023 Everyday Lending Limited UpheldConsumer CreditDRN-3974118 Complaint Ms S has complained about a loan Everyday Lending Limited (trading as “Everyday Loans”) provided to her. She says the loan was unaffordable and led to her going into a payment plan. Background Everyday Loans provided Ms S with an initial loan for £1,000.00 in January ... (3 pages)View decision -
Decision Reference DRN-3983268
24 Feb 2023 Lycetts Financial Services Limited UpheldPensions and AnnuitiesDRN-3983268 The complaint Miss K says Lycetts Financial Services Limited (LFS) failed to advise her to switch her personal pensions into her defined benefit (DB) pension scheme when she had the opportunity to do so. She says this has caused her financial detriment. What happened The backgr... (4 pages)View decision -
Decision Reference DRN-3714499
23 Feb 2023 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-3714499 The complaint Mr and Mrs B complain about the way Royal & Sun Alliance Insurance Limited trading as More Th>n (“RSA”) has handled a subsidence claim made under their building insurance policy. What happened Mr and Mrs B made a claim for subsidence damage to their propert... (3 pages)View decision -
Decision Reference DRN-3980811
23 Feb 2023 QIC Europe Ltd UpheldInsuranceDRN-3980811 The complaint J, a limited company, has complained that QIC Europe Ltd unfairly turned down its business interruption insurance claim after its business was affected by the Covid-19 pandemic and gave it incorrect information. Mrs L, a director of J, has brought the complaint on... (3 pages)View decision -
Decision Reference DRN-3789738
23 Feb 2023 John Lewis Financial Services Limited UpheldBanking and PaymentsDRN-3789738 The complaint Mrs P complains about the way in which John Lewis Financial Services Limited dealt with a claim she sought to make to it in relation to a holiday she was unable to take. Mrs P paid for the booking using her John Lewis credit card. She’s unhappy with the time John ... (2 pages)View decision -
Decision Reference DRN-3984279
23 Feb 2023 AXA Insurance UK Plc UpheldInsuranceDRN-3984279 The complaint Mr and Mrs B complain about how AXA Insurance UK Plc handled and settled their claim on their home insurance policy following a fire at their property. Throughout this complaint Mr and Mrs B have been represented by a third party. However for ease of reading I’ll ... (6 pages)View decision -
Decision Reference DRN-3845265
23 Feb 2023 Gallium Fund Solutions Limited UpheldInvestmentsDRN-3845265 The complaint In July 2017, Mr S invested £20,000 in a 3 Year Fixed Monthly Income IFISA Bond with Basset & Gold Plc (“B&G Plc”). He says he was given false reassurances about how secure the investments were and misled that they were protected if the investments failed.... (5 pages)View decision -
Decision Reference DRN-3638073
23 Feb 2023 Sterling Wealth Ltd UpheldPensions and AnnuitiesDRN-3638073 The complaint Mr D complains that Sterling Wealth Ltd (SWL) gave him unsuitable advice to transfer his three personal pensions into a Self-Invested Personal Pension (SIPP). He’s also unhappy with the underlying investments selected by the discretionary fund manager (DFM). Mr D ... (8 pages)View decision