We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 120469 results
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Decision Reference DRN-3468488
9 May 2022 HSBC UK Bank Plc UpheldInsuranceDRN-3468488 The complaint S (a business) complains that HSBC UK Bank Plc did not fairly compensate it for mis-selling payment protection insurance (‘PPI’) to it alongside an overdraft. S has made more than one PPI complaint about HSBC. To be clear, this decision refers to the PPI sold to p... (3 pages)View decision -
Decision Reference DRN-3442683
9 May 2022 Zurich Insurance PLC UpheldInsuranceDRN-3442683 The complaint Mr L complains about how Zurich Insurance PLC have investigated the theft of his car, in particular about how they conducted a telephone interview with him on 31 March 2021. He also complains that his claim is still outstanding. What happened Mr L had motor insura... (6 pages)View decision -
Decision Reference DRN-3437832
9 May 2022 Aviva Insurance Limited UpheldInsuranceDRN-3437832 The complaint V complains about how Aviva Insurance Limited settled a claim it made on its mini fleet insurance policy. Reference to Aviva includes its agents What happened V holds a mini fleet insurance policy with Aviva. When one of its vehicles was stolen, it made a claim to... (2 pages)View decision -
Decision Reference DRN-3468273
9 May 2022 QIC Europe Ltd UpheldInsuranceDRN-3468273 The complaint Mr R, trading as C, complains that QIC Europe Ltd declined a business interruption claim. What happened In March 2020, the Government announced restrictions to combat the spread of Covid-19. These restrictions had a significant impact on C because they were requir... (11 pages)View decision -
Decision Reference DRN-3465931
9 May 2022 Great Lakes Insurance SE UpheldInsuranceDRN-3465931 The complaint Mr and Mrs M complain because Great Lakes Insurance SE (‘Great Lakes’) hasn’t paid a claim for a cancelled holiday under their travel insurance policy. All references to Great Lakes include the agents it has appointed to administer claims on its behalf. What happe... (4 pages)View decision -
Decision Reference DRN-3240274
9 May 2022 Black Horse Limited UpheldConsumer CreditDRN-3240274 The complaint Mr C complains Black Horse Limited (Black Horse) provided him with a car that he believes wasn’t of satisfactory quality. What happened In January 2020, Mr C entered into a 49 month hire purchase agreement for a used car. The cash price of the car was £19,010 and ... (3 pages)View decision -
Decision Reference DRN-3468269
9 May 2022 Metro Bank PLC UpheldBanking and PaymentsDRN-3468269 The complaint Mr B brings this complaint on behalf of A – a limited company. Mr B is unhappy that Metro Bank Plc (“Metro Bank”) hasn’t reimbursed all of the money he transferred to a scammer. What happened Mr B was contacted by a scammer pretending to be from his internet provi... (5 pages)View decision -
Decision Reference DRN-3409648
8 May 2022 TRANSUNION INTERNATIONAL UK LIMITED UpheldConsumer CreditDRN-3409648 The complaint Mr B complains that TransUnion International UK Limited included information on his credit file that belonged to his sibling. What happened In about May 2021, Mr B applied for a mortgage in principle so that he could view a property he was thinking of buying. Howe... (2 pages)View decision -
Decision Reference DRN-3330173
7 May 2022 Avantcredit Of Uk, Llc UpheldConsumer CreditDRN-3330173 The complaint Mr M has complained that AvantCredit of UK LLC lent to him irresponsibly. What happened Mr M was given two loans by AvantCredit in 2014 and 2016. Loan 1 in August 2014 was for £1,600 repayable in 24 monthly instalments of about £122. The total amount payable, incl... (4 pages)View decision -
Decision Reference DRN-3441697
6 May 2022 Building Block Insurance PCC Ltd UpheldInsuranceDRN-3441697 The complaint Miss B has complained that Building Block Insurance PCC Limited (BBI) has rejected her claim for veterinary treatment for her dog. What happened The background to Miss B’s complaint has been set out in detail by our investigator in his view so I won’t repeat it he... (3 pages)View decision
