We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 128312 results
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Decision Reference DRN-3826363
23 Feb 2023 Everyday Lending Limited UpheldConsumer CreditDRN-3826363 The complaint Mr M complains Everyday Lending Limited trading as GeorgeBanco.com (‘Everyday Lending’) irresponsibly lent to him. Mr M is represented by a claims management company. For ease of reference I’ll refer to all submissions as if they were made directly by him. What ha... (2 pages)View decision -
Decision Reference DRN-3839500
23 Feb 2023 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3839500 The complaint Miss M complains that HSBC UK Bank Plc (HSBC) gave her incorrect information on accessing and moving funds from her account and took too long to transfer money for her. She would like more compensation than the £250 HSBC has offered. What happened The details of ... (2 pages)View decision -
Decision Reference DRN-3943687
23 Feb 2023 Insurance Factory Ltd UpheldInsuranceDRN-3943687 The complaint Ms D has complained about the way her insurance broker, Insurance Factory Ltd (“IF”) dealt with the cancellation of her motor insurance policy. What happened Ms D took out a motor insurance policy through IF at the start of January 2022. Around two weeks later she... (4 pages)View decision -
Decision Reference DRN-3978125
23 Feb 2023 Nationwide Building Society UpheldBanking and PaymentsDRN-3978125 The complaint Mr and Mrs H complain that Nationwide Building Society (“Nationwide”) allowed a pending transaction to affect their account balance, causing them inconvenience and distress. What happened Mr and Mrs H hold a current account with Nationwide. They are both parties t... (4 pages)View decision -
Decision Reference DRN-3969792
23 Feb 2023 St James's Place UK plc UpheldPensions and AnnuitiesDRN-3969792 The complaint Mr A complains that St James's Place UK plc (“SJP”) has failed to administer his pension savings in an effective manner. Specifically he has complained about three aspects of the administration of his pension savings. He complains that; SJP failed to pay a d... (7 pages)View decision -
Decision Reference DRN-3969807
23 Feb 2023 St James's Place UK plc UpheldPensions and AnnuitiesDRN-3969807 The complaint Mrs A complains that St James's Place UK plc (“SJP”) has failed to administer her pension savings in an effective manner. Specifically she has complained about two aspects of the administration of her pension savings. She complains that; SJP failed to comple... (5 pages)View decision -
Decision Reference DRN-3984348
23 Feb 2023 Brightside Insurance Services Limited UpheldInsuranceDRN-3984348 The complaint Miss R has complained about the way her motor insurance broker, Brightside Insurance Services Limited (“Brightside”), dealt with her policy after it was avoided by her insurer. What happened Miss R took out a motor insurance policy through Brightside in August 202... (3 pages)View decision -
Decision Reference DRN-3638018
23 Feb 2023 Sterling Wealth Ltd UpheldPensions and AnnuitiesDRN-3638018 The complaint Mr F complains that Sterling Wealth Ltd (SWL) gave him unsuitable advice to transfer his pension into a Self-Invested Personal Pension (SIPP). He also complains that the underlying investments selected by the Discretionary Fund Manager (DFM) didn’t meet his Attitu... (8 pages)View decision -
Decision Reference DRN-3970699
23 Feb 2023 Bank of Scotland Plc UpheldBanking and PaymentsDRN-3970699 The complaint Mr G complains that Bank of Scotland plc trading as Halifax (“Halifax”) incorrectly closed one of his current accounts when they shouldn’t have. What happened Mr G says he held three current accounts with Halifax. On one of those accounts (“loan B”), Mr G was offe... (4 pages)View decision -
Decision Reference DRN-3719673
23 Feb 2023 Fairstone Financial Management Limited UpheldPensions and AnnuitiesDRN-3719673 The complaint Mr G complains that Fairstone Financial Management Limited (Fairstone) delayed in providing all of the information needed to process a pension transfer application. He feels he’s suffered a financial loss as a result. What happened Mr G previously held a pension w... (3 pages)View decision