We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121074 results
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Decision Reference DRN-3512642
31 May 2022 Birchwood Investment Management Limited UpheldInvestmentsDRN-3512642 The complaint Miss W complains that Birchwood Investment Management Limited (BIML) haven’t correctly compensated her for a loss she suffered due to their delay in selling some of her holdings. What happened Miss W held a discretionary portfolio with BIML. In late 2019, she made... (3 pages)View decision -
Decision Reference DRN-3160466
31 May 2022 Portal Financial Services LLP UpheldPensions and AnnuitiesDRN-3160466 The complaint Mr F complains about the advice he received from Portal Financial Services LLP (‘Portal’) to transfer an occupational pension scheme (‘OPS’) he held with his former employer to a Self- Invested Personal Pension (‘SIPP’). The funds within the SIPP were then used to... (14 pages)View decision -
Decision Reference DRN-3498478
31 May 2022 Black Horse Limited UpheldInsuranceDRN-3498478 The complaint Mr R has complained that Black Horse Limited’s offer of redress for mis-sold PPI was insufficient as it did not take account of the distress and inconvenience that had been caused. What happened In response to a complaint about PPI mis-selling on a loan in 1997, B... (2 pages)View decision -
Decision Reference DRN-3506671
31 May 2022 Quilter Financial Services Ltd UpheldPensions and AnnuitiesDRN-3506671 The complaint Mr K’s complaint is about events beginning in 2018 and about Prescient Financial Intelligence Limited (‘Prescient’), his Independent Financial Adviser at the time. Quilter Financial Services Ltd (‘Quilter’) is the respondent to the complaint. It says Prescient was... (8 pages)View decision -
Decision Reference DRN-3307255
31 May 2022 esure Insurance Limited UpheldInsuranceDRN-3307255 The complaint Mr P complains that esure Insurance Limited undervalued his car following a claim on his car insurance policy. What happened Mr P was hit by a third party so claimed on his policy with esure. esure reviewed the claim and accepted it but said Mr P’s car would be wh... (2 pages)View decision -
Decision Reference DRN-3416592
31 May 2022 AA Underwriting Insurance Company Limited UpheldInsuranceDRN-3416592 The complaint Mrs B complains about the way AA Underwriting Insurance Company Limited handled her claim following an accident. Where I refer to AA, this includes its agents and claims handlers. What happened The details of this complaint are well known to both parties, so I won... (2 pages)View decision -
Decision Reference DRN-3513011
31 May 2022 Capital One (Europe) plc UpheldBanking and PaymentsDRN-3513011 The complaint Miss B complains that Capital One (Europe) plc (CapOne) gave her confusing information about her monthly payments, leading to a Notice of Default. What happened Miss B had a credit card from CapOne. In March 2020, the balance was £997.51 and Miss B was on a paymen... (4 pages)View decision -
Decision Reference DRN-3129029
31 May 2022 Loans 2 Go Limited UpheldConsumer CreditDRN-3129029 The complaint Mr R complained that Loans 2 Go Limited didn’t do proper affordability checks and so lent to him irresponsibly and provided a loan that was unaffordable. What happened Mr R took out a loan with Loans 2 Go as follows: Date Amount Term Typical monthly repayment APR ... (4 pages)View decision -
Decision Reference DRN-3452958
31 May 2022 EB ASSOCIATES GROUP LIMITED UpheldPensions and AnnuitiesDRN-3452958 The complaint Mr C complains via a CMC, about the advice he received to transfer his pension by EB Associates Group Limited (EBAGL). What happened I set out the background in an earlier provisional decision. For clarity, I repeat it here. Mr C is represented in his complaint by... (8 pages)View decision -
Decision Reference DRN-3425644
31 May 2022 Debt Managers (Services) Limited UpheldConsumer CreditDRN-3425644 The complaint Miss P has complained that Debt Managers (Services) Limited continued to chase her for a fraudulent debt, even when they agreed it wasn’t hers. What happened This complaint is about a consumer credit account that was taken out in 2015 and sold to Debt Managers in ... (3 pages)View decision
