We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119464 results
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Decision Reference DRN-3183152
29 Mar 2022 TRANSUNION INTERNATIONAL UK LIMITED UpheldConsumer CreditDRN-3183152 The complaint Mr C complains TransUnion International UK Limited added an address to his credit file they shouldn’t have and removed a Notice of Correction (NOC) which he didn’t want. What happened From the information I have it seems Mr C contacted TransUnion in November 2020 ... (3 pages)View decision -
Decision Reference DRN-3402431
29 Mar 2022 MotoNovo Finance Limited UpheldConsumer CreditDRN-3402431 The complaint Mr P complains MotoNovo Finance Limited (Motonovo) provided him with a car that he believes wasn’t of satisfactory quality. What happened On 28 November 2019, Mr P entered into a 61 month hire purchase agreement for a used car. The c... (6 pages)View decision -
Decision Reference DRN-3285973
29 Mar 2022 Tesco Personal Finance PLC UpheldConsumer CreditDRN-3285973 The complaint Mr W is unhappy that Tesco Personal Finance PLC, trading as Tesco Bank (“Tesco”), provided him a loan after falling victim to a fraud. What happened In 2016, Mr W fell victim to an elaborate and sophisticated investment fraud. Mr W had invested a large amount of m... (7 pages)View decision -
Decision Reference DRN-3402344
29 Mar 2022 National House-Building Council UpheldInsuranceDRN-3402344 The complaint Mr G complains that National House-Building Council (NHBC) hasn’t put right various issues at his home, after he made claims on his building warranty policy. What happened In 2018, Mr G bought a new-build property. The property is covered by a ten-year building wa... (5 pages)View decision -
Decision Reference DRN-3369910
29 Mar 2022 Building Block Insurance PCC Ltd UpheldInsuranceDRN-3369910 The complaint Mrs B has complained that Building Block Insurance PCC Ltd unfairly refused a claim on her pet insurance policy. Reference to Building Block includes the agents which administer the policy on its behalf. What happened In August 2021 Mrs B took her dog, who I’ll re... (2 pages)View decision -
Decision Reference DRN-3364549
29 Mar 2022 County Capital Wealth Management Limited UpheldPensions and AnnuitiesDRN-3364549 The complaint Mr R complains that he was given poor advice by County Capital Wealth Management Limited trading as The Pension Review Service (‘CC’) to transfer the benefits from his defined benefit (DB) scheme with British Steel (BSPS) to a Self-Invested Personal Pension (SIPP)... (9 pages)View decision -
Decision Reference DRN-3268599
29 Mar 2022 Quilter Financial Services Ltd UpheldInvestmentsDRN-3268599 The complaint Mrs H says an Appointed Representative (‘AR’) of Quilter Financial Services Ltd (‘Quilter’) gave her unsuitable investment advice in 2017 that mismatched her novice investor profile, that was too risky, that was implemented without associated risks being properly ... (5 pages)View decision -
Decision Reference DRN-3386259
29 Mar 2022 TM Advances Limited UpheldConsumer CreditDRN-3386259 Complaint Mr C complains that TM Advances Limited (“TM Advances”) irresponsibly lent to him. Background TM Advances provided Mr C with a loan for £3,000.00 in November 2016. This loan had an APR of 140.9% and was due to be repaid in 48 monthly instalments of £235. One of our ad... (2 pages)View decision -
Decision Reference DRN-3351449
28 Mar 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3351449 The complaint Mr M has complained that Everyday Lending Limited (EDL) lent to him irresponsibly. What happened Mr M was given a loan of £1,250 by EDL in April 2018. The loan was repayable in 24 monthly instalments of about £138. The total amount payable, including interest was ... (3 pages)View decision -
Decision Reference DRN-3395239
28 Mar 2022 PayPal (Europe) Sarl et Cie SCA UpheldBanking and PaymentsDRN-3395239 The complaint Mr W complains that PayPal (Europe) Sarl et Cie SCA (PayPal) won’t refund him the cost of a train ticket that he never received. What happened Mr W purchased a train ticket online from a seller, using PayPal as his chosen payment method in August 2021. When he arr... (3 pages)View decision
