We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119142 results
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Decision Reference DRN-3310261
18 Mar 2022 Allianz Insurance Plc UpheldInsuranceDRN-3310261 The complaint Ms F complains that Allianz Insurance Plc (trading as Pet Plan) unfairly increased the premiums on her pet insurance policy. What happened Ms F took out pet insurance with Allianz in 2017. She’d been a loyal customer and hadn’t made a claim on her policy. So Ms F ... (3 pages)View decision -
Decision Reference DRN-3382401
18 Mar 2022 Tesco Personal Finance PLC UpheldBanking and PaymentsDRN-3382401 The complaint Mrs E complains that Tesco Personal Finance PLC, trading as Tesco Bank, has not met its obligations in regard to her dispute with a timeshare relinquishment company. What happened In September 2015 Mrs E had owned a ‘Timeshare’ type agreement for some years she di... (6 pages)View decision -
Decision Reference DRN-3368493
18 Mar 2022 PrePay Technologies Limited UpheldBanking and PaymentsDRN-3368493 The complaint Miss S complains that PrePay Technologies Limited trading as Prepay Solutions (Monese) closed her bank account and took around two months to transfer her money to another account. What happened Miss S had an account with Monese. On 24 June 2021 Monese sent Miss S ... (2 pages)View decision -
Decision Reference DRN-3347736
18 Mar 2022 MyClaimSolved Ltd UpheldClaims ManagementDRN-3347736 The complaint Mr and Mrs H complained that MyClaimSolved Ltd (“MCS”) pursued a claim against their bank for mis-selling a packaged bank account – even though they’d told MCS they wanted to deal with that themselves. What happened In early 2018, Mr and Mrs H instructed MCS to ac... (2 pages)View decision -
Decision Reference DRN-3185032
18 Mar 2022 Financial Solutions Wales Ltd UpheldPensions and AnnuitiesDRN-3185032 The complaint Mr R complains about the advice given by Financial Solutions Wales Ltd (‘FSW’) to transfer out of the British Steel Pension Scheme (‘BSPS’) and invest the funds in a personal pension. He says the advice was unsuitable for him and believes this has caused a financi... (9 pages)View decision -
Decision Reference DRN-3375107
18 Mar 2022 Creation Financial Services Limited UpheldBanking and PaymentsDRN-3375107 The complaint Miss C complains that Creation Financial Services Limited have irresponsibly lent to her. What happened Miss C applied for a Creation credit card in September 2018. Creation accepted her application and approved a credit limit of £5,000. Miss C says that the appro... (4 pages)View decision -
Decision Reference DRN-3381732
18 Mar 2022 Cumberland Building Society UpheldInsuranceDRN-3381732 The complaint Mrs and Mr W complain that Cumberland Building Society mis-sold payment protection insurance (‘PPI’) to them alongside a mortgage. What happened The background and circumstances leading up to this complaint, which includes Mrs and Mr W’s circumstances at the time ... (3 pages)View decision -
Decision Reference DRN-3293600
18 Mar 2022 Retail Money Market Ltd UpheldConsumer CreditDRN-3293600 The complaint Mr M complains about the role played by Retail Money Market Limited (trading as RateSetter) in facilitating a finance agreement between him and a third party. What happened I set out what happened leading up to and in the course of Mr M’s complaint in my provision... (7 pages)View decision -
Decision Reference DRN-3195561
18 Mar 2022 BMW Financial Services(GB) Limited UpheldConsumer CreditDRN-3195561 The complaint Mr W complains about the charges that BMW Financial Services (GB) Limited trading as ALPHERA Financial Services (Alphera), applied when he handed back a car he had acquired under a hire purchase agreement. What happened In September 2016, Mr W entered into a hire ... (4 pages)View decision -
Decision Reference DRN-3293542
18 Mar 2022 Zopa Limited UpheldConsumer CreditDRN-3293542 The complaint Mr M complains about Zopa Limited’s (“Zopa”) role in facilitating a finance agreement between him and a third party. What happened I set out what happened leading up to and in the course of Mr M’s complaint in my provisional decision, which I issued earlier this y... (7 pages)View decision
