We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119464 results
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Decision Reference DRN-3344720
28 Mar 2022 Shawbrook Bank Limited UpheldConsumer CreditDRN-3344720 The complaint Mr W has complained that Shawbrook Bank Limited (“Shawbrook”) rejected his claim against it under section 75 of the Consumer Credit Act 1974 in relation to his purchase of some solar panels. Background Mr W bought solar panels for his home in or around February 20... (3 pages)View decision -
Decision Reference DRN-3275121
28 Mar 2022 Madison CF UK Limited UpheldConsumer CreditDRN-3275121 The complaint Miss R complained that Madison CF UK Limited trading as 118 118 Money lent to her irresponsibly and provided her with an unaffordable loan. What happened Miss R was given a loan by 118 118 Money as follows: Date taken Amount Term Monthly repayment Total amount rep... (4 pages)View decision -
Decision Reference DRN-3125114
28 Mar 2022 Great Lakes Insurance SE UpheldInsuranceDRN-3125114 The complaint Mr and Mrs R complain that Great Lakes Insurance SE hasn’t refunded the premiums they paid for a travel insurance policy. What happened On 7 February, Mr and Mrs R took out a single-trip travel insurance policy through a broker. The policy was underwritten by Grea... (4 pages)View decision -
Decision Reference DRN-3346033
28 Mar 2022 FUND OURSELVES LIMITED UpheldConsumer CreditDRN-3346033 The complaint Mr G complains about Fund Ourselves Limited (FOL) in relation to the following: - he ‘did not agree with this loan’ and ‘did not understand why the loan was issued’ to him. - he did not understand the terms of the loan agreement. - he asked for the interest and an... (9 pages)View decision -
Decision Reference DRN-3195687
28 Mar 2022 Union Reiseversicherung AG UpheldInsuranceDRN-3195687 The complaint Mr B and Ms M are unhappy that Union Reiseversicherung AG (URV) has declined a claim they made on their travel insurance policy. What happened Mr B and Ms M took out a single trip insurance policy with URV to insure a holiday abroad. The holiday was due to take pl... (3 pages)View decision -
Decision Reference DRN-3401388
28 Mar 2022 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3401388 Complaint Mr A complains about Options UK Personal Pensions LLP( trading as Carey Pensions UK LLP (“Carey”) at the time of the relevant events) accepting an application for a Self-Invested Personal Pension (“SIPP”), and an investment in Store First, from an unregulated busine... (20 pages)View decision -
Decision Reference DRN-3173931
28 Mar 2022 Portal Financial Services LLP UpheldPensions and AnnuitiesDRN-3173931 The complaint Mrs T complains that Portal Financial Services LLP (Portal) gave her unsuitable advice when recommending she transfer the benefits from her occupational pension scheme (OPS) into a self-invested personal pension (SIPP). She also says the underlying investments wer... (10 pages)View decision -
Decision Reference DRN-3345633
28 Mar 2022 National Westminster Bank Plc UpheldBanking and PaymentsDRN-3345633 The complaint Ms H complains that National Westminster Bank PLC restricted and then closed her current account. What happened Ms H had a current account with NatWest. In December 2019, NatWest decided to close it. NatWest says it wrote to Ms H, giving her 60 days notice of this... (2 pages)View decision -
Decision Reference DRN-3401372
28 Mar 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3401372 The complaint N - a limited company - is complaining that Barclays Bank UK PLC didn’t remove a third party from its mandate (I’ll refer to the third party as B). This resulted in B making a payment on the account which N says he wasn’t authorised to do. This caused N severe fin... (5 pages)View decision -
Decision Reference DRN-3355317
28 Mar 2022 Avantcredit Of Uk, Llc UpheldConsumer CreditDRN-3355317 Complaint Mr M has complained that AvantCredit of UK, LLC (“Avant Credit”) irresponsibly lent to him. Background Avant Credit provided Mr M with a loan for £2,000.00 in February 2015. This loan was due to be repaid in 18 monthly instalments of around £170. One of our adjudicato... (2 pages)View decision
