We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119592 results
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Decision Reference DRN-3339584
30 Mar 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3339584 The complaint and what happened Mrs N complains Barclays Bank UK PLC won’t reimburse money she lost when she fell victim to a scam. She also complains that as part of that scam, she took out a loan for £50,000 but it didn’t do enough checks to ensure it was affordable for her. ... (3 pages)View decision -
Decision Reference DRN-3337886
30 Mar 2022 Bank of Scotland Plc UpheldBanking and PaymentsDRN-3337886 The complaint Mr T complains that Bank of Scotland plc, trading as Halifax, won’t refund the money he lost when he fell victim to a scam involving several companies between mid-2015 and early-2016. He thinks Halifax is responsible for his loss as it failed to identify the scam.... (4 pages)View decision -
Decision Reference DRN-3405660
30 Mar 2022 Bank of Scotland Plc UpheldBanking and PaymentsDRN-3405660 The complaint Mr I complains Bank of Scotland plc trading as Halifax lent to him when it shouldn’t have. What happened Mr I applied for a Halifax credit card in 2014. Halifax approved his application and gave him a £1,000 credit limit. In 2020 Mr I complained to Halifax. He sai... (3 pages)View decision -
Decision Reference DRN-3396807
30 Mar 2022 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3396807 The complaint Mr S complains about Options UK Personal Pensions LLP, (and trading as Carey Pensions UK LLP [Carey] at the time of the relevant events) accepting an application for a Self- Invested Personal Pension (SIPP), and an investment in Store First, from an unregulated bu... (16 pages)View decision -
Decision Reference DRN-3373954
30 Mar 2022 Quilter Financial Limited UpheldPensions and AnnuitiesDRN-3373954 The complaint Mr S says he was given unsuitable advice to switch personal pensions into a self- invested personal pension (SIPP) and make unsuitable high-risk investments. The investments have since failed, and Mr S has lost the pension money he invested. Mr S says Quilter Fina... (7 pages)View decision -
Decision Reference DRN-3194637
30 Mar 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3194637 The complaint Ms H complains that NewDay Ltd (trading as Aqua) lent irresponsibly when it increased her credit card limit. What happened Ms H opened a credit card account with Aqua in early 2018. But within a few months the credit limit had more than doubled. And by the end of ... (3 pages)View decision -
Decision Reference DRN-2930323
30 Mar 2022 Premium Credit Limited UpheldConsumer CreditDRN-2930323 The complaint Mr F is unhappy that Premium Credit Limited (PCL) didn’t do more to support him with his repayments on a running account credit agreement, when he got into financial difficulty after the start of the Covid-19 pandemic. What happened Mr F had a private hire motor i... (3 pages)View decision -
Decision Reference DRN-3301341
30 Mar 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3301341 The complaint Mrs W has complained that Barclays Bank UK PLC (“Barclays”) mis-sold her fee-paying Additions and Additions Plus packaged accounts in April 2003 and August 2006 respectively. Barclays later withdrew the Additions Plus account and transferred Mrs W’s account to a f... (3 pages)View decision -
Decision Reference DRN-3404557
30 Mar 2022 AXA Insurance UK Plc UpheldInsuranceDRN-3404557 The complaint Mr H has complained about AXA Insurance UK Plc’s handling of a claim on his motor insurance policy. What happened Mr H’s car hit a pedestrian while he was reversing. The pedestrian made a personal injury claim against Mr H’s policy. One of AXA’s field service agen... (2 pages)View decision -
Decision Reference DRN-3134316
30 Mar 2022 Mercury Wealth Management Limited UpheldPensions and AnnuitiesDRN-3134316 The complaint Mr R complains about the advice given by Mercury Wealth Management Limited (‘MWM’) to transfer the benefits from his defined-benefit (‘DB’) scheme with British Steel (‘BSPS’) to a personal pension. He says the advice was unsuitable for him and believes this has ca... (12 pages)View decision
