We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 128312 results
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Decision Reference DRN-3937662
22 Feb 2023 Markerstudy Insurance Company Limited UpheldInsuranceDRN-3937662 The complaint Mr M complains about the quality of repairs by Markerstudy Insurance Company Limited after he claimed on his Taxi insurance policy. What happened Mr M’s taxi was damaged in an accident with a third party, so he claimed on his policy. The third party had damaged th... (3 pages)View decision -
Decision Reference DRN-3884224
22 Feb 2023 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-3884224 The complaint Mr U is unhappy that Royal & Sun Alliance Limited (“RSA”) has applied a policy limit when settling his contents insurance claim. What happened The circumstances of this complaint aren’t in dispute, so I’ll summarise the main points: A number of graphics cards... (4 pages)View decision -
Decision Reference DRN-3818292
22 Feb 2023 Gallium Fund Solutions Limited UpheldInvestmentsDRN-3818292 The complaint Mrs S complains about a five-year bond she invested into issued by Basset & Gold Plc (“B&G plc”). She says bond was mis sold to her by Basset Gold Limited (“BG Ltd”) an appointed representative of Gallium Fund Solutions Limited (“Gallium”). Mrs S says she ... (6 pages)View decision -
Decision Reference DRN-3981183
22 Feb 2023 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3981183 The complaint Mr L is unhappy that Barclays Bank UK PLC recorded two missed payments on his credit file or with the service he received from Barclays surrounding a credit card that was no longer visible to him on Barclays’ banking app. What happened Mr L had a Barclays credit a... (3 pages)View decision -
Decision Reference DRN-3657070
22 Feb 2023 Gain Credit LLC UpheldConsumer CreditDRN-3657070 The complaint Ms H, through her representative, complaints Gain Credit LLC trading as Drafty (Drafty) gave her a line of credit she couldn’t afford to repay and during the time Ms H had the facility Drafty continued to offer larger limits without checking her income and expendi... (4 pages)View decision -
Decision Reference DRN-3921154
22 Feb 2023 Skipton Building Society UpheldBanking and PaymentsDRN-3921154 The complaint Mrs R complains that Skipton Building Society failed to transfer a third party Individual Savings Account (ISA) to them and they charged her a penalty when she transferred her ISA to a third party provider, which she was not aware of. Mrs R is represented by her h... (4 pages)View decision -
Decision Reference DRN-3707756
22 Feb 2023 Gain Credit LLC UpheldConsumer CreditDRN-3707756 The complaint Mr R complaints Gain Credit LLC (trading as Drafty) gave him a line of credit he couldn’t afford to repay. Mr R was also unhappy that in March 2021, Drafty wrote to him to increase his minimum repayment each month – by in effect doubling the repayments he had prev... (5 pages)View decision -
Decision Reference DRN-3929053
22 Feb 2023 Ageas Insurance Limited UpheldInsuranceDRN-3929053 The complaint Mr S complains about Ageas Insurance Limited handling of his buildings insurance policy. All references to Ageas also include its appointed agents. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. Inste... (2 pages)View decision -
Decision Reference DRN-3947184
22 Feb 2023 Lloyds Bank PLC UpheldBanking and PaymentsDRN-3947184 The complaint Mr B complains that Lloyds Bank Plc had a technical issue in which he couldn’t operate his account for a number of months in the country he lives in. What happened Mr B lives overseas. He says Lloyds recently introduced a security measure which required sending a ... (3 pages)View decision -
Decision Reference DRN-3648014
22 Feb 2023 Sterling Wealth Ltd UpheldPensions and AnnuitiesDRN-3648014 The complaint Mr F complains that Periscope Wealth Limited gave him unsuitable advice to transfer his existing personal pension to a SIPP (self invested personal pension) and invest via a DFM (Discretionary Fund Manager). At the time Periscope Wealth Limited was an appointed re... (6 pages)View decision