We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119592 results
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Decision Reference DRN-3377231
30 Mar 2022 Avantcredit Of Uk, Llc UpheldConsumer CreditDRN-3377231 Complaint Miss W has complained about a loan AvantCredit of UK, LLC (“Avant Credit”) provided to her. She says the loan was provided at a time when she was already struggling and couldn’t afford the payments. Background Avant Credit provided Miss W with a loan for £5,000.00 in ... (3 pages)View decision -
Decision Reference DRN-3317511
30 Mar 2022 Brightside Insurance Services Limited UpheldInsuranceDRN-3317511 The complaint Ms J has complained about Brightside Insurance Services Limited trading as Brightside. She isn’t happy about the way it cancelled her van insurance policy. What happened Ms J took out a van insurance policy through Brightside. Although she was fully up to date wit... (2 pages)View decision -
Decision Reference DRN-3373417
29 Mar 2022 PayrNet Limited UpheldBanking and PaymentsDRN-3373417 The complaint Miss H complains PayrNet Limited reviewed her PayrNet account and hasn’t returned money paid into her account to her. She says this caused her financial problems. What happened Miss H had a Pockit account. Miss H received her usual Department for Work and Pensions... (3 pages)View decision -
Decision Reference DRN-3322846
29 Mar 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3322846 The complaint Miss Y is unhappy that NewDay Ltd rejected her chargeback request. What happened In July 2021 Miss Y purchased an item online and paid using her NewDay credit card. The item cost £140. When Miss Y received the item it was damaged, so she contacted the seller and a... (2 pages)View decision -
Decision Reference DRN-3396725
29 Mar 2022 Tilney Financial Planning Limited UpheldPensions and AnnuitiesDRN-3396725 The complaint Mr B complains that Tilney Financial Planning Limited previously trading as Edward Jones Limited gave him unsuitable advice to transfer his pensions to a Self Invested Personal Pension (‘SIPP’). All references to ‘Tilney’ will include information provided by, and ... (9 pages)View decision -
Decision Reference DRN-3293681
29 Mar 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3293681 The complaint Mr M complains that NewDay Ltd won’t reimburse money he lost when he says he fell victim to a binary options investment scam. What happened Mr M came across a binary options company called 72 Option online. They guaranteed profits and explained investing with them... (3 pages)View decision -
Decision Reference DRN-3026119
29 Mar 2022 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3026119 The complaint Ms C complains that HSBC UK Bank Plc won’t reimburse money she lost when she says she fell victim to a binary options investment scam. What happened Around October 2018, Ms C received a cold call from a representative of Market Trading. The representative explain... (10 pages)View decision -
Decision Reference DRN-3390445
29 Mar 2022 Zopa Bank Limited UpheldConsumer CreditDRN-3390445 The complaint Mr C complains that Zopa Bank Limited (Zopa) made errors at the end of his payment holiday. What happened Mr C took out a loan of £12,000 from Zopa in October 2019, repayable over 48 months. Payments were £264.57. He was affected by the COVID-19 pandemic and appl... (3 pages)View decision -
Decision Reference DRN-3404479
29 Mar 2022 London Community Credit Union Limited UpheldBanking and PaymentsDRN-3404479 The complaint Mr F complains that London Community Credit Union Limited (LCCU) has been fraudulently accessing his account and removing his funds. What happened I issued a provisional decision (PD) on this complaint on 10 March 2022 and both parties have been given an opportuni... (5 pages)View decision -
Decision Reference DRN-3404287
29 Mar 2022 Mercer Limited UpheldPensions and AnnuitiesDRN-3404287 The complaint Miss S has complained to Mercer Limited, trading as Mercer Jelf Financial Planning, about her pension funds being moved twice, which she says happened without her knowledge, and that this has caused her financial disadvantage. As a result of the initial move, her ... (12 pages)View decision
