We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119592 results
-
Decision Reference DRN-3402842
29 Mar 2022 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-3402842 The complaint Miss D complains that a car she obtained through a conditional sale agreement with Moneybarn No. 1 Limited (“Moneybarn”) was not of satisfactory quality. She wants the car fixed or taken back in return for a different car. What happened Miss D obtained a second-ha... (3 pages)View decision -
Decision Reference DRN-3403074
29 Mar 2022 esure Insurance Limited UpheldInsuranceDRN-3403074 The complaint Mr B complains that esure Insurance Limited provided him with poor service and unfairly settled what he sees as fraudulent claims against his motor insurance policy. What happened Mr B parked his car close behind a stationary vehicle next to a shop in September 20... (3 pages)View decision -
Decision Reference DRN-3396303
29 Mar 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3396303 The complaint Mr D complains that NewDay Ltd trading as on his credit file when he was on a payment holiday due to COVID. What happened Mr D had an Aqua credit card. In March 2020, the balance was £4,600. He was in financial difficulty and in December 2019, Aqua agreed a paymen... (4 pages)View decision -
Decision Reference DRN-3401424
29 Mar 2022 Bank of Scotland Plc UpheldBanking and PaymentsDRN-3401424 The complaint Mr J complains that Bank of Scotland PLC, trading as Halifax, loaded a negative fraud marker against his name on the National Fraud Database. He’d like the marker removed and compensation for the impact on him. What happened Mr J had a personal account with Halifa... (5 pages)View decision -
Decision Reference DRN-3364137
29 Mar 2022 HSBC UK Bank Plc UpheldConsumer CreditDRN-3364137 The complaint Mr S complains that HSBC UK Bank Plc (HSBC) marked his credit file with arrears and a default. What happened Mr S had a personal loan from HSBC. The balance was £15,981 and repayments were £301.54 a month. His income was affected by the COVID-19 pandemic – he had ... (5 pages)View decision -
Decision Reference DRN-3322843
29 Mar 2022 MotoNovo Finance Limited UpheldConsumer CreditDRN-3322843 The complaint Mr J is unhappy with how MotoNovo Finance Limited dealt with his request for assistance as a result of the Coronavirus (Covid-19) pandemic. What happened In February 2018, Mr J was supplied with a used car through a hire purchase agreement with MotoNovo. The agree... (4 pages)View decision -
Decision Reference DRN-3269670
29 Mar 2022 Ageas Insurance Limited UpheldInsuranceDRN-3269670 The complaint Mr H and Mrs F are unhappy Ageas Insurance Limited (Ageas) declined a claim on their travel insurance policy. What happened In January 2020 Mr H and Mrs F booked a trip abroad for September 2020. On 14 March 2020 they purchased a single trip travel policy underwri... (3 pages)View decision -
Decision Reference DRN-3400770
29 Mar 2022 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3400770 The complaint Mr C complains that HSBC UK Bank Plc won’t reimburse money he lost to a scam. The details of this complaint are well known to both parties, so I won’t repeat them in full here. Instead, I’ll recap the key points and focus on giving the reasons for my decision: • M... (8 pages)View decision -
Decision Reference DRN-3403724
29 Mar 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3403724 The complaint A company, which I’ll refer to as “Z”, complains that Barclays Bank UK PLC unfairly blocked its bank accounts. Z’s directors, Mr and Mrs B, bring the complaint on the company’s behalf. What happened Z banked with Barclays. It obtained a Bounce Back Loan of £33,000... (3 pages)View decision -
Decision Reference DRN-3402785
29 Mar 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3402785 The complaint A company, which I’ll refer to as “G”, complains that Barclays Bank UK PLC unfairly blocked its bank accounts. One of G’s directors, Mr B, brings the complaint on the company’s behalf. What happened G banked with Barclays. It obtained a Bounce Back Loan of £41,000... (2 pages)View decision
