We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119592 results
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Decision Reference DRN-3194571
29 Mar 2022 The Car Finance Company (2007) Ltd UpheldConsumer CreditDRN-3194571 The complaint Mr S complains that The Car Finance Company (2007) Ltd (“TCFC”) irresponsibly granted him a loan he couldn’t afford to repay. What happened In June 2015, Mr S took receipt of a car that he financed through a hire purchase agreement with TCFS. Mr S was required to... (3 pages)View decision -
Decision Reference DRN-3404009
29 Mar 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3404009 The complaint Mr D complains NewDay Ltd approved his application for two different credit card accounts that were unaffordable and he’s also unhappy with credit limit increases that were later applied to the accounts. What happened Mr D has two credit cards with NewDay – one Aq... (4 pages)View decision -
Decision Reference DRN-3114944
29 Mar 2022 National Westminster Bank Plc UpheldConsumer CreditDRN-3114944 The complaint Mr D complains National Westminster Bank Plc lent to him irresponsibly. What happened Mr D applied to NatWest for lending on a number of occasions including for a £7,500 loan in May 2019 and a £10,000 loan in March 2020. Both loans were approved. In 2020 Mr D comp... (3 pages)View decision -
Decision Reference DRN-3191730
29 Mar 2022 Portal Financial Services LLP UpheldPensions and AnnuitiesDRN-3191730 The complaint Mrs K complains that Portal Financial Services LLP (Portal) gave her unsuitable advice to transfer her personal pensions into a Self-Invested Personal Pension (SIPP) and invest in Unregulated Collective Investment Schemes (UCIS). What happened In August 2010, Mrs ... (6 pages)View decision -
Decision Reference DRN-3393416
29 Mar 2022 Phoenix Life Limited UpheldPensions and AnnuitiesDRN-3393416 The complaint Mr T complains that Phoenix Life Limited provided him with inaccurate information about his pension savings between 2011 and 2018. What happened I issued a provisional decision on this complaint last month. In that decision I explained why I thought the complaint ... (5 pages)View decision -
Decision Reference DRN-3368959
29 Mar 2022 Chantler Kent Investments UpheldPensions and AnnuitiesDRN-3368959 The complaint In summary, Mrs K has complained about the advice she received from Chantler Kent Investments (CKI) in 2012, when it advised her to transfer her pension into a self- invested personal pension (SIPP). Mrs K thinks that as a result of poor initial advice and not hav... (15 pages)View decision -
Decision Reference DRN-3300635
29 Mar 2022 Chetwood Financial Limited UpheldConsumer CreditDRN-3300635 The complaint Ms G complains that Chetwood Financial Limited (“CFL”) aren’t taking into account her personal circumstances by refusing to write off the balance on her loan. What happened Ms G applied for a loan of £6,000 with CFL in 2020. This was granted and Ms G says her fina... (5 pages)View decision -
Decision Reference DRN-3403823
29 Mar 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3403823 The complaint Mr C complains that four personal loans provided to him by Everyday Lending Limited, trading as Everyday Loans, (“ELL”), were unaffordable. He also complains that ELL refused to give him a Covid payment break. What happened Mr C was given four loans by ELL from Ap... (9 pages)View decision -
Decision Reference DRN-3399741
29 Mar 2022 U K Insurance Limited UpheldInsuranceDRN-3399741 The complaint Mr M complains that U K Insurance Limited (“UKI”) failed to pay his costs in full under a legal expenses insurance policy. Where I refer to UKI, this includes its agents and claims handlers. What happened The detailed background to this complaint is well known to ... (3 pages)View decision -
Decision Reference DRN-3204525
29 Mar 2022 Loans 2 Go Limited UpheldConsumer CreditDRN-3204525 The complaint Mr F complains that the loans he had from Loans 2 Go Limited were unaffordable to him. What happened Mr F had two loans from Loans 2 Go between April 2020 and July 2020 as follows: Loan Date Amount Term Monthly Repayment Due Repaid 1 14 Apr 2020 £600 18m £137.13 1... (4 pages)View decision
