We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125299 results
-
Decision Reference DRN-3791777
7 Nov 2022 TSB Bank plc UpheldConsumer CreditDRN-3791777 The complaint Mr B complains that TSB Bank plc didn’t provide support when he was struggling financially. What happened Mr B says he had a loan and credit card with TSB and a debt charity advised him to tell the bank when he was struggling financially. He says he spoke to TSB i... (2 pages)View decision -
Decision Reference DRN-3792698
7 Nov 2022 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-3792698 The complaint Mr and Mrs J complain that Royal & Sun Alliance Insurance Limited (“RSA”) declined to pay for alternative accommodation while their home was uninhabitable due to subsidence. What happened Mr and Mrs J had home insurance with RSA. In August 2019 they made a cla... (3 pages)View decision -
Decision Reference DRN-3791939
7 Nov 2022 Revolut Ltd UpheldBanking and PaymentsDRN-3791939 The complaint Mr E complains about Revolut Ltd’s actions when carrying out a review on his account. What happened In February 2021, Mr E’s account was flagged for a review. It was suspended on the same day and Mr E was notified and asked to provide some information. Mr E submit... (5 pages)View decision -
Decision Reference DRN-3765735
7 Nov 2022 Advantage Insurance Company Limited UpheldInsuranceDRN-3765735 The complaint Mr H complains about how Advantage Insurance Company Limited handled a claim made on his motor insurance policy. He wants compensation for his trouble and upset and his expenses. What happened Mr H was involved in an accident on 14 February 2022 and he made a cla... (3 pages)View decision -
Decision Reference DRN-3792537
7 Nov 2022 AXA Insurance UK Plc UpheldInsuranceDRN-3792537 The complaint Mr B complained that AXA Insurance UK Plc (“AXA”) unfairly declined his claim under his home insurance policy. What happened Mr B made a claim under his policy when he noticed water staining in his downstairs ceiling and hallway. AXA’s contractor attended the prop... (4 pages)View decision -
Decision Reference DRN-3658181
7 Nov 2022 Lloyds Bank PLC UpheldBanking and PaymentsDRN-3658181 The complaint Mr J complains that Lloyds Bank PLC have declined his credit card application and discriminated against him because of his age. What happened Mr J says he applied for a Lloyds cashback Mastercard credit card on 2 December 2021, but his application was declined. Mr... (4 pages)View decision -
Decision Reference DRN-3768195
7 Nov 2022 Equifax Limited UpheldConsumer CreditDRN-3768195 The complaint Mrs M complains about delays and poor service by Equifax Limited after she raised concerns about an entry on her credit file. What happened In January 2022 Mrs M contacted Equifax as she’d found a communications provider had noted her as deceased on her credit fil... (2 pages)View decision -
Decision Reference DRN-3792359
7 Nov 2022 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-3792359 The complaint Mr L, who is represented by a third party, complains that Moneybarn No. 1 Limited (“Moneybarn”) irresponsibly granted him a conditional sale agreement he couldn’t afford to repay. What happened In January 2018, Mr L acquired a used car financed by a conditional sa... (2 pages)View decision -
Decision Reference DRN-3296939
7 Nov 2022 Medical Money Management UpheldPensions and AnnuitiesDRN-3296939 The complaint Mr A is represented. His representative says Medical Money Management (‘MMM’) gave him unsuitable advice to undertake a Free Standing Additional Voluntary Contributions (‘FSAVC’) plan in 1994. They say this was unsuitable advice mainly because: It mismatched his ... (4 pages)View decision -
Decision Reference DRN-3747102
7 Nov 2022 Covea Insurance plc UpheldInsuranceDRN-3747102 The complaint Ms J complained that Covea Insurance plc (“Covea”) provided a poor service and unfairly declined her claim under her home insurance policy. What happened Ms J made a claim to Covea when she noticed bricks had fallen from the apex section of her house. Ms J first t... (3 pages)View decision
