We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 120614 results
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Decision Reference DRN-3330930
10 May 2022 Startline Motor Finance Limited UpheldConsumer CreditDRN-3330930 The complaint Mr G complains that Startline Motor Finance Limited (Startline) treated him unfairly when he struggled to meet repayments, due to the Coronavirus (Covid-19) pandemic. What happened In June 2019, Mr G was supplied a car through hire purchase agreement ... (3 pages)View decision -
Decision Reference DRN-3423972
10 May 2022 Tesco Underwriting Limited UpheldInsuranceDRN-3423972 The complaint Mrs D complains that Tesco Underwriting Limited (“Tesco”) has unfairly handled a subsidence claim under her home insurance policy. What happened The background of this complaint is well known to all parties, so I’ve summarised events. Mrs D made a claim under her... (4 pages)View decision -
Decision Reference DRN-3103395
10 May 2022 Sainsbury's Bank Plc UpheldConsumer CreditDRN-3103395 The complaint Mr S complains Sainsbury’s Bank Plc lent to him irresponsibly when it approved a personal loan. He brings this complaint with the assistance of his daughter but for ease of reading I shall refer to Mr S. What happened In July 2018 Mr S contacted Sainsbury’s Bank b... (4 pages)View decision -
Decision Reference DRN-3461190
10 May 2022 One Insurance Limited UpheldInsuranceDRN-3461190 The complaint Mr J’s representative complains on Mr J’s behalf that One Insurance Limited (One Insurance) unfairly declined his claim and cancelled his motor insurance policy. References to Mr J or his representative, will include the other. There are several parties and repres... (4 pages)View decision -
Decision Reference DRN-3439613
10 May 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3439613 The complaint Mr H is complaining that Barclays Bank UK PLC trading as Barclaycard hasn’t refunded an amount he paid on his credit card for a modelling shoot for his daughter. He brings the claim under Section 75 of the Consumer Credit Act 1974 (S75). What happened In November ... (3 pages)View decision -
Decision Reference DRN-3360199
9 May 2022 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-3360199 The complaint Mr S complains that a car acquired with finance from Creation Consumer Finance Ltd wasn’t of satisfactory quality. What happened In November 2020 Mr S was supplied with a car and entered into a hire purchase agreement with Creation. At the point of supply the car ... (3 pages)View decision -
Decision Reference DRN-3375662
9 May 2022 Santander Consumer (UK) Plc UpheldConsumer CreditDRN-3375662 The complaint Mrs S complains about end of contract charges when her agreement with Santander Consumer (UK) Plc ended. What happened In September 2018 Mrs S was supplied with a car and entered into a contract hire agreement with Santander. When the agreement ended, the car was ... (2 pages)View decision -
Decision Reference DRN-3294600
9 May 2022 Monzo Bank Ltd UpheldBanking and PaymentsDRN-3294600 The complaint Mrs M complains Monzo Bank Ltd won’t reimburse money she lost when she fell victim to a scam. The full details of this complaint are well known to both parties, so I won’t repeat them again here. Instead, I’ll recap the key points and focus on giving reasons for m... (2 pages)View decision -
Decision Reference DRN-3433937
9 May 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3433937 The complaint Miss B complains about two loans provided to her by Everyday Lending Limited, trading as Everyday Loans, (“ELL”), which she says were unaffordable. What happened ELL agreed two loans for Miss B between August 2017 and July 2019. Loan 2 was used to repay Loan 1. Ac... (6 pages)View decision -
Decision Reference DRN-3460461
9 May 2022 Great Lakes Insurance SE UpheldInsuranceDRN-3460461 The complaint Mr and Mrs K and Mr and Mrs S complain that Great Lakes Insurance SE has turned down a cancellation claim they made on a travel insurance policy. What happened In January 2020, Mr and Mrs K and Mr and Mrs S booked a UK holiday and they were due to travel between 4... (5 pages)View decision
