We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119592 results
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Decision Reference DRN-3368941
29 Mar 2022 Chantler Kent Investments UpheldPensions and AnnuitiesDRN-3368941 The complaint In summary, Mr K has complained about the advice he received from Chantler Kent Investments (CKI) in 2012, when it advised him to transfer some of his pensions into a self- invested personal pension (SIPP). Mr K thinks that as a result of poor initial advice and n... (17 pages)View decision -
Decision Reference DRN-3363171
29 Mar 2022 AXA France IARD UpheldInsuranceDRN-3363171 The complaint Mrs B complains that AXA France IARD did not fairly compensate her after it mis-sold payment protection insurance (‘PPI’) alongside a store card. I know that Mrs B’s store card was linked to a department store. AXA was the insurer at the point of sale, and it has ... (4 pages)View decision -
Decision Reference DRN-3373799
29 Mar 2022 Shawbrook Bank Limited UpheldConsumer CreditDRN-3373799 The complaint Mr C has complained that Shawbrook Bank Limited rejected his claim against it under Section 75 of the Consumer Credit Act 1974. What happened Mr C bought solar panels for his home in 2015. The purchase was funded by a loan from Shawbrook, and that business is ther... (3 pages)View decision -
Decision Reference DRN-3403496
29 Mar 2022 Union Reiseversicherung AG UpheldInsuranceDRN-3403496 The complaint Ms T, Miss W and Mr W make a complaint that Union Reiseversicherung AG haven’t paid a claim they made on their travel insurance policy. What happened Mr W, Ms T and Miss W were due to go on holiday on 26 March 2020. Mr W has made a complaint on behalf of his famil... (3 pages)View decision -
Decision Reference DRN-3396632
29 Mar 2022 Kingswood Law IFA Limited UpheldPensions and AnnuitiesDRN-3396632 The complaint Mr G complains that Kingswood Law IFA gave him unsuitable advice to transfer his pension funds from a small self-administered scheme (SSAS) to a self-invested personal pension (SIPP). He says their advice led to a loss when his investments later failed. What happe... (13 pages)View decision -
Decision Reference DRN-3306317
29 Mar 2022 etika Finance UK Limited UpheldConsumer CreditDRN-3306317 The complaint Miss T complains about a fixed sum loan with etika Finance UK Limited trading as Paybreak, which she says she didn’t agree to. What happened In April 2019, Miss T says she spoke to a representative of a college, who I’ll call ‘A’, while she was walking through a l... (5 pages)View decision -
Decision Reference DRN-3375258
29 Mar 2022 PayPal (Europe) Sarl et Cie SCA UpheldBanking and PaymentsDRN-3375258 The complaint Mr J complains about PayPal (Europe) Sarl et Cie SCA and their decision to limit his account. What happened In 2008, Mr J opened an account with PayPal. At the time, Mr J was under the age of 18 but this wasn’t noticed. Mr J continued to use this account for sever... (4 pages)View decision -
Decision Reference DRN-3385425
29 Mar 2022 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-3385425 The complaint Mrs B has complained that Creation Consumer Finance Ltd (“Creation”) rejected her claim against it under section 75 of the Consumer Credit Act 1974 in relation to her purchase of some solar panels. She is represented in this complaint by a claims management compan... (3 pages)View decision -
Decision Reference DRN-3387609
29 Mar 2022 SCOTCASH C.I.C. UpheldConsumer CreditDRN-3387609 The complaint Mr B complains about the service he received when he approached SCOTCASH C.I.C. trading as Scotcash for help due to the impact of Covid-19. What happened In November 2019, Mr B entered into a loan agreement with Scotcash. In May 2020, he asked Scotcash for a payme... (4 pages)View decision -
Decision Reference DRN-3386323
29 Mar 2022 MotoNovo Finance Limited UpheldConsumer CreditDRN-3386323 The complaint Mr N is unhappy with charges applied along with the service received from Motonovo Finance Limited when he voluntarily terminated a hire purchase agreement. Mr N has been represented on this complaint. But, to keep things simple, I will only refer to Mr N in this ... (4 pages)View decision
