We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119142 results
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Decision Reference DRN-3372003
16 Mar 2022 Lex Autolease Ltd UpheldConsumer CreditDRN-3372003 The complaint Mr P complains Lex Autolease Ltd (Lex) didn’t extend his hire agreement as he requested. What happened In August 2017, Mr P entered into a 36 month hire agreement for a car. He paid an initial rental of £2,876 and he was required to make monthly ... (4 pages)View decision -
Decision Reference DRN-3273743
16 Mar 2022 Bastion Insurance Co. Ltd UpheldInsuranceDRN-3273743 The complaint Mr J complains that Bastion Insurance Co. Ltd took too long to provide assistance when he claimed on his roadside assistance insurance policy. What happened Mr J’s car broke down, so he called Bastion to claim on his policy. Bastion accepted the claim and said it ... (3 pages)View decision -
Decision Reference DRN-3374869
16 Mar 2022 Loans 2 Go Limited UpheldConsumer CreditDRN-3374869 The complaint Mr H, through a representative, says Loans 2 Go Limited lent to him irresponsibly. What happened Mr H took out two instalment loans from Loans 2 Go. A summary of his borrowing follows. Mr H says the lender failed to carry out an effective affordability assessment ... (3 pages)View decision -
Decision Reference DRN-3327211
16 Mar 2022 Tesco Personal Finance PLC UpheldBanking and PaymentsDRN-3327211 The complaint Miss B complains about the quality of a car she bought using a credit card supplied by Tesco Personal Finance PLC (“Tesco”). What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. Instead I’ll focus on giving... (3 pages)View decision -
Decision Reference DRN-3169703
16 Mar 2022 Gaudi Regulated Services Limited UpheldPensions and AnnuitiesDRN-3169703 The complaint Mr W has complained that Gaudi Regulated Services Limited (GRSL) allowed the transfer of his Self-Invested Personal Pension (SIPP) when it shouldn’t have done. He’s said GRSL didn’t carry out the required due diligence and as a result transferred his pension to a ... (10 pages)View decision -
Decision Reference DRN-3376068
16 Mar 2022 Bamboo Limited UpheldConsumer CreditDRN-3376068 The complaint Mr H complains about two loans provided to him by Bamboo Limited, trading as Bamboo Loans, (“Bamboo”), which he says were unaffordable. The complaint is brought to this service on Mr H’s behalf by a claims’ management company. But for ease, I shall refer below to ... (8 pages)View decision -
Decision Reference DRN-3325764
16 Mar 2022 Mortimer Clarke Solicitors Limited UpheldConsumer CreditDRN-3325764 The complaint Mrs K complains that Mortimer Clarke Solicitors Limited (Mortimer Clarke) unfairly threatened to take legal action to recover a debt. What happened Mortimer Clarke was instructed by a third party business to collect a debt in Mrs K’s name. The original debt came a... (2 pages)View decision -
Decision Reference DRN-3373039
16 Mar 2022 Ikano Bank AB (publ) UpheldConsumer CreditDRN-3373039 Complaint Mr and Mrs B have complained that Ikano Bank AB (publ) (“Ikano”) rejected their claim against it under Section 75 of the Consumer Credit Act 1974. Background Mr and Mrs B bought solar panels for their home in 2017. The purchase was funded by a loan from Ikano, and tha... (3 pages)View decision -
Decision Reference DRN-3278896
16 Mar 2022 Studio Retail Limited UpheldConsumer CreditDRN-3278896 The complaint Mr H complains that Studio Retail Limited (“Studio”) provided him with increasing credit that he couldn’t afford and which led to him missing payments, incurring charges and overall debt problems. What happened In February 2011 Studio approved Mr H for a catalogue... (3 pages)View decision -
Decision Reference DRN-3346917
16 Mar 2022 St Andrew's Insurance plc UpheldInsuranceDRN-3346917 The complaint Mr and Mrs J are unhappy with the way St Andrew’s Insurance Plc (SAI) handled their claim following an escape of water which damaged much of the lower floor of their home. The buildings and contents insurance was underwritten by SAI and branded under a different c... (5 pages)View decision
