We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 120614 results
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Decision Reference DRN-3240274
9 May 2022 Black Horse Limited UpheldConsumer CreditDRN-3240274 The complaint Mr C complains Black Horse Limited (Black Horse) provided him with a car that he believes wasn’t of satisfactory quality. What happened In January 2020, Mr C entered into a 49 month hire purchase agreement for a used car. The cash price of the car was £19,010 and ... (3 pages)View decision -
Decision Reference DRN-3468269
9 May 2022 Metro Bank PLC UpheldBanking and PaymentsDRN-3468269 The complaint Mr B brings this complaint on behalf of A – a limited company. Mr B is unhappy that Metro Bank Plc (“Metro Bank”) hasn’t reimbursed all of the money he transferred to a scammer. What happened Mr B was contacted by a scammer pretending to be from his internet provi... (5 pages)View decision -
Decision Reference DRN-3409648
8 May 2022 TRANSUNION INTERNATIONAL UK LIMITED UpheldConsumer CreditDRN-3409648 The complaint Mr B complains that TransUnion International UK Limited included information on his credit file that belonged to his sibling. What happened In about May 2021, Mr B applied for a mortgage in principle so that he could view a property he was thinking of buying. Howe... (2 pages)View decision -
Decision Reference DRN-3330173
7 May 2022 Avantcredit Of Uk, Llc UpheldConsumer CreditDRN-3330173 The complaint Mr M has complained that AvantCredit of UK LLC lent to him irresponsibly. What happened Mr M was given two loans by AvantCredit in 2014 and 2016. Loan 1 in August 2014 was for £1,600 repayable in 24 monthly instalments of about £122. The total amount payable, incl... (4 pages)View decision -
Decision Reference DRN-3441697
6 May 2022 Building Block Insurance PCC Ltd UpheldInsuranceDRN-3441697 The complaint Miss B has complained that Building Block Insurance PCC Limited (BBI) has rejected her claim for veterinary treatment for her dog. What happened The background to Miss B’s complaint has been set out in detail by our investigator in his view so I won’t repeat it he... (3 pages)View decision -
Decision Reference DRN-3466715
6 May 2022 Bank of Scotland Plc UpheldConsumer CreditDRN-3466715 The complaint Miss B complains that Bank of Scotland plc trading as Halifax lent irresponsibly when it approved a loan. What happened Miss B was an existing customer of Halifax and had current accounts with associated overdrafts as well as a loan when she applied for a second l... (3 pages)View decision -
Decision Reference DRN-3087679
6 May 2022 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3087679 The complaint Mr M is unhappy that HSBC UK Bank Plc didn’t do more to prevent him from falling victim to a fraud. What happened Mr M is a sole trader. In January 2021 he received an email from one of his regular suppliers, based abroad, asking for payment of an invoice. The ema... (4 pages)View decision -
Decision Reference DRN-3334242
6 May 2022 Amtrust Europe Limited UpheldInsuranceDRN-3334242 The complaint Mr D and Mr S complain that Amtrust Europe Limited sent sensitive personal information to a third party without their consent. All references to Amtrust include the actions of its appointed agents. What happened Mr D and Mr S made a claim on Mr D’s father’s legal ... (2 pages)View decision -
Decision Reference DRN-3451767
6 May 2022 ReAssure Limited UpheldInvestmentsDRN-3451767 The complaint Mr C complains that ReAssure Limited surrendered his investment bond in error. What happened Mr C had an investment bond with ReAssure. On 7 July 2021, his financial adviser contacted ReAssure to make a withdrawal from the bond. Mr C wanted to take the maximum tax... (5 pages)View decision -
Decision Reference DRN-3460849
6 May 2022 Lloyds Bank PLC UpheldInvestmentsDRN-3460849 The complaint Mr and Mrs B complain that investment advice they received from Lloyds Bank PLC was unsuitable for them. They’re represented by a claims management company (CMC), which has said, in short, that the recommendation carried too much risk for Mr and Mrs B as they were... (5 pages)View decision
