We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119142 results
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Decision Reference DRN-3375061
16 Mar 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3375061 The complaint Mr C complains about delays caused by Barclays Bank UK PLC when his deputies (Mr B and Mrs L) (the Deputies), appointed by the Court of Protection, asked it to open an account. What happened The Court of Protection appointed Mr B and Mrs L as deputies to make deci... (5 pages)View decision -
Decision Reference DRN-3345536
16 Mar 2022 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3345536 The complaint Ms B has complained that HSBC UK Bank Plc (“HSBC”) acted unfairly by continuing to apply charges to her account when she was in financial difficulty. What happened Ms B complained to HSBC following it cancelling her debit card and making it difficult to withdraw h... (2 pages)View decision -
Decision Reference DRN-3375112
16 Mar 2022 Startline Motor Finance Limited UpheldConsumer CreditDRN-3375112 The complaint Ms T complains about a car she acquired using finance provided by Startline Motor Finance Limited. She says the car was making a noise and had problems since she got it that still continue. What happened In September 2020 Ms T acquired a used car funded by a hire ... (5 pages)View decision -
Decision Reference DRN-3375048
16 Mar 2022 Barclays Bank UK PLC UpheldMortgagesDRN-3375048 The complaint Mr and Mrs S complain about poor service, errors and delays with their re-mortgage with Barclays Bank UK PLC. They ask for compensation for their time, stress and worry. What happened Mr and Mrs S had a mortgage with Barclays which had been on an interest only pay... (3 pages)View decision -
Decision Reference DRN-3372028
16 Mar 2022 Acasta European Insurance Company Limited UpheldInsuranceDRN-3372028 The complaint Mr M complains that Acasta European Insurance Company Limited (Acasta) has declined his claim under a deposit protection insurance. He would like the claim paid. What happened Mr M placed an order for windows and doors to be supplied and fitted by a business I’ll ... (4 pages)View decision -
Decision Reference DRN-3300983
16 Mar 2022 Legal and General Assurance Society Limited UpheldInsuranceDRN-3300983 The complaint Ms S complains about the decision by Legal and General Assurance Society Limited (‘L&G’) to terminate her income protection claim. What happened Ms S is covered under her employer’s group income protection scheme, the aim of which is to pay benefit for up to f... (3 pages)View decision -
Decision Reference DRN-3259600
16 Mar 2022 J D Williams & Company Limited UpheldConsumer CreditDRN-3259600 The complaint Ms M complains that J D Williams & Company Limited, trading as Fashion World irresponsibly gave her a running account credit facility she couldn’t afford. What happened In April 2018, Ms M applied for a catalogue shopping account with J D Williams. She was giv... (3 pages)View decision -
Decision Reference DRN-3170096
16 Mar 2022 County Capital Wealth Management Limited UpheldPensions and AnnuitiesDRN-3170096 The complaint Mr L complains that he was given poor advice by County Capital Wealth Management Limited trading as The Pension Review Service (‘CC’) to transfer the benefits from his defined benefit (DB) scheme with British Steel (BSPS) to a personal pension. What happened In Ma... (8 pages)View decision -
Decision Reference DRN-3374582
16 Mar 2022 Amtrust Europe Limited UpheldInsuranceDRN-3374582 The complaint Mr D has complained that Amtrust Europe Limited (Amtrust) unfairly turned down a claim on his guaranteed asset protection (GAP) policy. Reference to Amtrust includes its agents which administer the policy on its behalf. What happened Mr D’s car was damaged in an a... (3 pages)View decision -
Decision Reference DRN-2873707
16 Mar 2022 Sesame Limited UpheldInvestmentsDRN-2873707 The complaint Mrs L, Mrs G and Mr L, as trustees of the J Trust, complain that Sesame Limited gave unsuitable advice to the trustees, which has created a second trust and leaves them unable to access funds that were to be held in the original will trust for its beneficiaries. W... (7 pages)View decision
