We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121262 results
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Decision Reference DRN-3480814
31 May 2022 TSB Bank plc UpheldBanking and PaymentsDRN-3480814 The complaint Mr J complains that he was not told by TSB Bank plc (TSB) about a key change to his Premier Account (PA) in September 2019 and he lost out as a result. What happened I have previously issued a provisional decision regarding this complaint. The following represents... (3 pages)View decision -
Decision Reference DRN-3326977
31 May 2022 Ageas Insurance Limited UpheldInsuranceDRN-3326977 The complaint Mr C’s complaint is about Ageas Insurance Limited’s decision to turn down a claim made under a contents insurance policy. All references to Ageas include its appointed agents. What happened In January 2020, Mr C unfortunately suffered a burglary. He made a claim u... (3 pages)View decision -
Decision Reference DRN-3279612
31 May 2022 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3279612 The complaint Mrs A complains that HSBC UK Bank Plc (HSBC) hasn’t refunded credit card payments she says she lost to an investment scam. What happened Mrs A has explained that in 2018 she received an email about an ‘investment opportunity’, and she decided to enter her phone nu... (7 pages)View decision -
Decision Reference DRN-3506575
31 May 2022 ReAssure Limited UpheldPensions and AnnuitiesDRN-3506575 The complaint Mr C complains that he first became aware that he was being charged a 7% Annual Management Charge (AMC) for his personal pension policy with ReAssure Limited (ReAssure) when he received his 2019 Annual Pensions Statement. He says he wasn’t given this information w... (6 pages)View decision -
Decision Reference DRN-3451654
31 May 2022 TRANSUNION INTERNATIONAL UK LIMITED UpheldConsumer CreditDRN-3451654 The complaint Mr J complains that TRANSUNION INTERNATIONAL UK LIMITED (TransUnion)didn’t deal with his dispute, about a default incorrectly showing on his credit report, properly. What happened Around August 2021, Mr J raised a dispute with TransUnion as he noticed a default wa... (2 pages)View decision -
Decision Reference DRN-3506978
31 May 2022 Mercedes-Benz Financial Services UK Limited UpheldConsumer CreditDRN-3506978 The complaint Mr G has complained that Mercedes-Benz Financial Services UK Limited trading as Mercedes-Benz Finance (MBFS) didn’t treat him fairly when he asked for help. What happened Mr G acquired a car under a four-year hire purchase agreement with MBFS in December 2018. The... (5 pages)View decision -
Decision Reference DRN-3455574
31 May 2022 IG Markets Limited UpheldInvestmentsDRN-3455574 The complaint Mr J complains that IG Markets Limited (IGML) failed to pay him for lapsed rights on a rights issue as it should have done. What happened Mr J had a Contracts for Differences (CFD) trading account with IGML and in July 2019 it emailed him to notify him of a rights... (6 pages)View decision -
Decision Reference DRN-3468034
31 May 2022 Marks & Spencer Financial Services plc UpheldBanking and PaymentsDRN-3468034 The complaint Mrs H complains that Marks & Spencer Financial Services Plc (M&S for short) has not met its obligations in regard to a transaction she made on her credit card to pay for a kitchen. What happened Mrs H, along with Mr H her husband (who is representing her),... (8 pages)View decision -
Decision Reference DRN-3481971
31 May 2022 Avantcredit Of Uk, Llc UpheldConsumer CreditDRN-3481971 The complaint Mr C says AvantCredit of UK, LLC irresponsibly lent to him. What happened This complaint is about a loan AvantCredit provided to Mr C in January 2016. The loan was for £4200 and was due to be repaid for Mr C over 36 months. The loan was outstanding at the time Mr ... (3 pages)View decision -
Decision Reference DRN-3504059
31 May 2022 Alexander David Securities Limited UpheldPensions and AnnuitiesDRN-3504059 The complaint Mr W has complained, through his representative, about the shares he bought through Templeton Securities Limited (an appointed representative of Alexander David Securities Limited). The representative has said that the firm’s failings resulted in Mr W investing in... (22 pages)View decision
