We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 128312 results
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Decision Reference DRN-3735500
17 Feb 2023 Hiscox Insurance Company Limited UpheldInsuranceDRN-3735500 The complaint Mr and Mrs I complain about Hiscox Insurance Company Limited’s handling of their buildings insurance claim. All references to Hiscox also include its appointed agents. What happened The details of this complaint are well known to both parties, so I won’t repeat th... (3 pages)View decision -
Decision Reference DRN-3805002
17 Feb 2023 Gallium Fund Solutions Limited UpheldInvestmentsDRN-3805002 The complaint Ms N complains to Gallium Fund Solutions Limited (“Gallium”) about two bonds issued by Basset & Gold Plc (“B&G plc”) which she invested into in 2017. She says she was wrongly told her investments were protected by the Financial Services Compensation Scheme... (6 pages)View decision -
Decision Reference DRN-3794575
17 Feb 2023 Gallium Fund Solutions Limited UpheldInvestmentsDRN-3794575 The complaint Mr N complains about two investments he made in 2017 with Gallium Fund Solutions Limited (“Gallium”). He says he was mis-sold the investments as he was led to believe they were secure. He also said the investments were too risky for him. What happened The B&G ... (5 pages)View decision -
Decision Reference DRN-3972717
17 Feb 2023 Santander UK Plc UpheldBanking and PaymentsDRN-3972717 The complaint Mr Z is unhappy with the service provided by Santander UK Plc when administering his accounts. What happened The background to this complaint is well known to both Mr Z and Santander - as this dispute has been ongoing for some time. In my decision I won’t repeat w... (6 pages)View decision -
Decision Reference DRN-3866690
17 Feb 2023 Accredited Insurance (Europe) Ltd UpheldInsuranceDRN-3866690 The complaint Mr F complains about how Accredited Insurance (Europe) Ltd handled a claim he made following a water leak. What happened In July 2021, Mr F had an escape of water in his downstairs cloakroom. The leak was fixed a couple of days later, but water had seeped into the... (3 pages)View decision -
Decision Reference DRN-3969791
17 Feb 2023 Trading 212 UK Limited UpheldInvestmentsDRN-3969791 The complaint Mr B complains that Trading 212 UK Limited (“T212”) delayed a withdrawal of cash from his trading account, which caused him distress and an investment loss. What happened Mr B requested a withdrawal of just over £5,400 from his trading account on 19 January 2021. ... (3 pages)View decision -
Decision Reference DRN-3857542
17 Feb 2023 National Westminster Bank Plc UpheldBanking and PaymentsDRN-3857542 The complaint Mr C complains that National Westminster Bank Plc told him an incorrect balance on the account when withdrawing funds. This has left him significantly overdrawn and unable to repay the balance. What happened Mr C held accounts with NatWest. In May 2021 NatWest rec... (3 pages)View decision -
Decision Reference DRN-3973505
17 Feb 2023 Volkswagen Financial Services (UK) Limited UpheldConsumer CreditDRN-3973505 The complaint Mr K complains about the quality of a car he acquired under a hire purchase agreement with Volkswagen Financial Services (UK) Limited (VWFS). What happened In November 2019, Mr K entered into a hire purchase agreement with VWFS to acquire a new car. The cash price... (6 pages)View decision -
Decision Reference DRN-3957150
17 Feb 2023 AWP P&C SA UpheldInsuranceDRN-3957150 The complaint Mr T is unhappy with the service provided by AWP P&C SA (AWP) when dealing with a claim under his home emergency insurance policy. What happened Mr T took out a home emergency insurance policy underwritten by AWP. The home emergency insurance policy (version d... (3 pages)View decision -
Decision Reference DRN-3959760
17 Feb 2023 Santander UK Plc UpheldMortgagesDRN-3959760 The complaint Ms Y complains that Santander UK Plc didn’t fairly consider her request to extend the term of her interest only mortgage. Ms Y asks that Santander extends her mortgage for the maximum term possible, up to when she’d be at its maximum age limit (about 18 years). Wh... (5 pages)View decision