We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119142 results
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Decision Reference DRN-3345574
14 Mar 2022 Barclays Bank UK PLC UpheldMortgagesDRN-3345574 The complaint Mrs A and Mr S complain that Barclays Bank UK PLC made an error which led to their application to port their mortgage being declined. They are unhappy that, after this error had been identified, Barclays didn’t reconsider the application promptly. And the uncertai... (5 pages)View decision -
Decision Reference DRN-3364586
14 Mar 2022 Oplo PL Ltd UpheldConsumer CreditDRN-3364586 The complaint Mr A has complained that Oplo PL Limited (trading as “1st Stop”) lent to him irresponsibly. What happened 1st Stop provided Mr A with two personal loans. Details are given below: Loan Capital amount term Total amount to repay Monthly instalment Date of loan 1 £300... (5 pages)View decision -
Decision Reference DRN-3160992
14 Mar 2022 Bank of Scotland Plc UpheldBanking and PaymentsDRN-3160992 The complaint Miss F complains that Bank of Scotland plc trading as Halifax didn’t do enough to protect her when she fell victim to a scam - or treat her fairly afterwards. What happened In February 2020, Miss F fell victim to an investment scam. She’d been looking to invest a ... (5 pages)View decision -
Decision Reference DRN-3369756
14 Mar 2022 Mercedes-Benz Financial Services UK Limited UpheldConsumer CreditDRN-3369756 The complaint Ms S complains about the end of contract charges applied by Mercedes-Benz Financial Services UK Limited (MBFS) when her car finance agreement came to an end. What happened In April 2017, Ms S entered into a 36 month personal contract purcha... (5 pages)View decision -
Decision Reference DRN-3334256
14 Mar 2022 esure Insurance Limited UpheldInsuranceDRN-3334256 The complaint Ms M has complained about the settlement she received for her written off car when she made a claim under her car insurance policy with esure Insurance Limited. What happened Ms M made a claim under her car insurance policy following an incident and as a result he... (3 pages)View decision -
Decision Reference DRN-3369177
14 Mar 2022 Casualty & General Insurance Company (Europe) Ltd UpheldInsuranceDRN-3369177 The complaint Miss O has complained that Casualty & General Insurance Company (Europe) Ltd (CGI) unreasonably refused to pay her claim for vet fees under her pet policy. What happened Miss O’s dog was born on 21 September 2020 and he came to live with her on 16 November 202... (3 pages)View decision -
Decision Reference DRN-3008412
14 Mar 2022 Ikano Bank AB (publ) UpheldConsumer CreditDRN-3008412 Complaint Mrs M has complained that Ikano Bank AB (publ) (“Ikano”) rejected her claim against it under Section 75 of the Consumer Credit Act 1974. Background Mrs M bought solar panels for her home in 2018. The purchase was funded by a loan from Ikano, and that business is there... (3 pages)View decision -
Decision Reference DRN-3347827
14 Mar 2022 Mortgage Advice Bureau Limited UpheldMortgagesDRN-3347827 The complaint Miss B complains she lost the chance to move and her plans for the future were adversely affected because Mortgage Advice Bureau Limited overlooked submitting her Help to Buy application in time. What happened In around February 2020 Miss B approached Mortg... (10 pages)View decision -
Decision Reference DRN-3076502
14 Mar 2022 Hitachi Capital (UK) Plc UpheldConsumer CreditDRN-3076502 Complaint Mr H has complained that Hitachi Capital (UK) Plc (“Hitachi”) rejected his claim against it under Section 75 of the Consumer Credit Act 1974. Background Mr H bought solar panels for his home in 2014. The purchase was funded by a loan from Hitachi, and that business is... (2 pages)View decision -
Decision Reference DRN-3313332
14 Mar 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3313332 The complaint Mr P, through his representative, complains that Everyday Lending Limited trading as Everyday Loans provided him with a loan he was unable to afford to repay. What happened Everyday issued a loan for £1,500 to Mr P on 10 September 2019, repayable over 18 months at... (3 pages)View decision
