We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125299 results
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Decision Reference DRN-3784240
2 Nov 2022 Parallel Financial Limited UpheldInvestmentsDRN-3784240 The complaint Mr M complains that Parallel Financial Limited failed to set up critical illness and income protection insurance policies in 2015. Mr M is being represented by his partner – Ms T – but for ease I’ll refer to Mr M throughout my decision. What happened Both sides ar... (8 pages)View decision -
Decision Reference DRN-3782455
2 Nov 2022 Mapfre Asistencia, Compania Internacional De Seguros y Reaseguros, S.A. UpheldInsuranceDRN-3782455 The complaint Mr O is unhappy with the way in which Mapfre Asistencia, Compania Internacional De Seguros y Reaseguros, S.A. handled a claim made on his travel insurance policy. What happened Mr O had the benefit of a travel insurance policy, underwritten by Mapfre (‘the policy’... (2 pages)View decision -
Decision Reference DRN-3750814
2 Nov 2022 Watford Insurance Company Europe Limited UpheldInsuranceDRN-3750814 The complaint Ms H complains that Watford Insurance Company Europe Limited (Watford) avoided her car insurance policy (that is treated it like it never existed) and refused to pay her claim. What happened Ms H took out her car insurance policy with Watford through a price compa... (3 pages)View decision -
Decision Reference DRN-3612637
2 Nov 2022 Monzo Bank Ltd UpheldBanking and PaymentsDRN-3612637 The complaint Miss E, who has Lasting Power of Attorney (LPA) for Mr E and brings this complaint on his behalf, is unhappy Monzo Bank Ltd allowed Mr E to open an account. There was a notice of correction on his credit file alerting businesses that he has a disorder that can lea... (2 pages)View decision -
Decision Reference DRN-3727431
2 Nov 2022 Avantcredit Of Uk, Llc UpheldConsumer CreditDRN-3727431 The complaint Mr S complains that Avant Credit of UK, LLC trading as SpringCoin and as AvantCredit, lent to him when it had not carried out thorough credit checks and if it had it would not have lent to him. What happened Using information from AvantCredit here is a brief loan ... (5 pages)View decision -
Decision Reference DRN-3585276
2 Nov 2022 Aviva Life & Pensions UK Limited UpheldInvestmentsDRN-3585276 The complaint Mr and Mrs J’s complaint is about a mortgage endowment policy they held with Aviva Life & Pensions UK Limited. They are unhappy about the difficulties they’ve encountered in providing Aviva with the necessary identification for Mr J, which has delayed the rele... (3 pages)View decision -
Decision Reference DRN-3782050
2 Nov 2022 Barclays Bank UK PLC UpheldMortgagesDRN-3782050 The complaint Ms D complains that Barclays Bank UK PLC reneged on its offer to permanently change her mortgage from a capital and interest basis to interest only. To put things right, Ms D wants Barclays to change her mortgage back to interest only permanently. What happened Ms... (6 pages)View decision -
Decision Reference DRN-3643223
2 Nov 2022 Nationwide Building Society UpheldMortgagesDRN-3643223 The complaint Mr and Mrs P’s complaint is about delays in the processing of their mortgage with Nationwide Building Society in 2021, which meant that they had to pay £10,000 stamp duty on the purchase. They are also unhappy with the advice they were given by Nationwide to enabl... (5 pages)View decision -
Decision Reference DRN-3784111
2 Nov 2022 OneSavings Bank Plc UpheldMortgagesDRN-3784111 The complaint Mrs S’ complaint is about the mortgage she has with OneSavings Bank Plc (OSB). She is unhappy about the issues encountered in making the monthly payment from January 2021 onwards, the information OSB required at that time and the poor service she received. What ha... (6 pages)View decision -
Decision Reference DRN-3690876
2 Nov 2022 AA Underwriting Insurance Company Limited UpheldInsuranceDRN-3690876 The complaint Mr E complains AA Underwriting Insurance Company Limited hasn’t offered him a fair amount to settle his home insurance claim. What happened Mr E made a claim after a tree fell during a storm and damaged his roof. Mr E had the tree removed and undertook temporary r... (4 pages)View decision
