We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119142 results
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Decision Reference DRN-3296988
12 Mar 2022 Aviva Insurance Limited UpheldInsuranceDRN-3296988 The complaint Miss O complains about the way Aviva Insurance Limited (“Aviva”) dealt with a claim for damage to her home following an escape of water. Any references to Aviva in this decision include its appointed agents. What happened In October 2019 Miss O returned home to fi... (3 pages)View decision -
Decision Reference DRN-3013060
12 Mar 2022 Volkswagen Financial Services (UK) Limited UpheldConsumer CreditDRN-3013060 The complaint Mr B is unhappy that a car supplied to him under a hire purchase agreement with Volkswagen Financial Services (UK) Limited (VWFS) was mis-sold and was of an unsatisfactory quality. What happened On 17 January 2019, Mr B was supplied with a used car through a hire ... (4 pages)View decision -
Decision Reference DRN-3262274
12 Mar 2022 The Protection Specialist Limited UpheldClaims ManagementDRN-3262274 The complaint Mrs M complains about The Protection Specialist Limited’s (“TPSL”) handling of her claim for mis-sold Payment Protection Insurance (PPI). She says they didn’t deliver the service expected and the claim was only successful because of her own actions. Mrs M complain... (5 pages)View decision -
Decision Reference DRN-3213760
12 Mar 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3213760 The complaint Mrs C complains that Everyday Loans Limited (“Everyday Loans”) lent her a loan she couldn’t afford. What happened The details of this complaint are well known to both parties, so I won’t repeat them all again here. Everyday Loans lent Mrs C £2000 in April 2019, th... (2 pages)View decision -
Decision Reference DRN-3208903
12 Mar 2022 Avantcredit Of Uk, Llc UpheldConsumer CreditDRN-3208903 The complaint Mr L complained that AvantCredit of UK, LLC lent to him irresponsibly and provided him with unaffordable lending. What happened AvantCredit provided a loan to Mr L as follows: Date taken Loan amount Term Typical monthly repayment Total amount repayable 20/10/2014 ... (3 pages)View decision -
Decision Reference DRN-3352444
12 Mar 2022 Nationwide Building Society UpheldBanking and PaymentsDRN-3352444 The complaint and what happened Mr G complains Nationwide Building Society won’t refund money he lost when he fell victim to a scam. The full details of this complaint are well known to both parties, so I won’t repeat them here. Instead, I’ll recap the key points and focus on g... (3 pages)View decision -
Decision Reference DRN-3202715
12 Mar 2022 Loans 2 Go Limited UpheldConsumer CreditDRN-3202715 The complaint Mr H complained that Loans 2 Go Limited lent to him irresponsibly and provided him with unaffordable lending. What happened Loans 2 Go provided a loan to Mr H as follows: Date taken Loan amount Term Monthly repayment Total amount repayable Loan status July 2019 £5... (4 pages)View decision -
Decision Reference DRN-3137915
12 Mar 2022 Red Sands Insurance Company (Europe) Limited UpheldInsuranceDRN-3137915 The complaint Mr S has complained about the premium he is now being charged by Red Sands Insurance Company (Europe) Limited (Red Sands) to continue to insure his cat under his lifetime pet insurance policy. What happened Mr S has had an insurance policy with Red Sands for his c... (4 pages)View decision -
Decision Reference DRN-3268727
12 Mar 2022 Avantcredit Of Uk, Llc UpheldConsumer CreditDRN-3268727 The complaint Ms A complained that AvantCredit of UK, LLC lent to her irresponsibly and provided her with unaffordable lending. What happened AvantCredit provided a loan to Ms A as follows: Date taken Loan amount Term Typical monthly repayment Total amount repayable Loan Repaid... (4 pages)View decision -
Decision Reference DRN-3118405
11 Mar 2022 Nationwide Building Society UpheldBanking and PaymentsDRN-3118405 The complaint Mr A complains that Nationwide Building Society mishandled a chargeback claim and as a result caused him financial difficulties. What happened Mr A came across a broker I’ll refer to as ‘G’ online. G persuaded him to invest £5,000 (using his Nationwide Visa debit ... (4 pages)View decision
