We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119142 results
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Decision Reference DRN-3310127
11 Mar 2022 Tesco Underwriting Limited UpheldInsuranceDRN-3310127 The complaint Mr C complains that Tesco Underwriting Limited mishandled his claim on his motor insurance policy. Where I refer to “Tesco”, I refer to Tesco Underwriting Limited and I include claims-handlers and others insofar as I hold that company responsible for their acts or... (4 pages)View decision -
Decision Reference DRN-3352136
11 Mar 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3352136 The complaint Mr J complained that Everyday Lending Limited trading as Everyday Loans lent to him irresponsibly and provided an unaffordable loan. What happened Mr J took out a loan with Everyday Loans as follows: Date taken Amount Term Monthly repayment Total amount repayable ... (3 pages)View decision -
Decision Reference DRN-2774299
11 Mar 2022 Bamboo Limited UpheldConsumer CreditDRN-2774299 The complaint Miss S complains that the loan she had from Bamboo Limited was unaffordable to her. What happened Miss S took out a guarantor loan with Bamboo on 16 March 2017. She borrowed £2,000 and needed to repay £97.39 monthly for 36 months. The loan was repaid on time in Ma... (4 pages)View decision -
Decision Reference DRN-3239163
11 Mar 2022 National Westminster Bank Plc UpheldBanking and PaymentsDRN-3239163 The complaint Miss P and Mr R complain National Westminster Bank Plc (“NatWest”) unfairly closed their accounts in 2018, didn’t return all the funds held, and have provided poor customer service. To put things right, Miss P and Mr R want their funds returned and compensation fo... (3 pages)View decision -
Decision Reference DRN-3367282
11 Mar 2022 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-3367282 The complaint Mrs B complains that Royal & Sun Alliance Insurance Limited (RSA) has unfairly declined her buildings insurance claim. All references to RSA also include its agents. What happened The details of this complaint are well known to both parties, so I won’t repeat ... (2 pages)View decision -
Decision Reference DRN-3269471
11 Mar 2022 Tesco Personal Finance PLC UpheldBanking and PaymentsDRN-3269471 The complaint Ms H complains that Tesco Personal Finance PLC (“Tesco”) refuses to refund money she lost as part of a scam. What happened Ms H received a cold call from a merchant I’ll refer to as ‘A’. The caller explained that he worked as an adviser for A and could help her m... (6 pages)View decision -
Decision Reference DRN-3123977
11 Mar 2022 Bank Of Baroda (UK) Limited UpheldBanking and PaymentsDRN-3123977 The complaint A charity, which I’ll refer to as R, complains that Bank of Baroda (UK) Limited made a change to its account mandate, which left its trustees without access to the account. The trustees of R bring the complaint on R's behalf. What happened R opened an account... (4 pages)View decision -
Decision Reference DRN-3050939
11 Mar 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3050939 The complaint Mr W is unhappy that Everyday Lending Limited trading as Everyday Loans provided him with a loan when he couldn’t afford it. He’s also unhappy with how Everyday Loans dealt with things after he’d let it know he was experiencing financial difficulties. What happene... (4 pages)View decision -
Decision Reference DRN-3364899
11 Mar 2022 Tesco Personal Finance PLC UpheldBanking and PaymentsDRN-3364899 The complaint Mrs M has complained that Tesco Personal Finance PLC (“Tesco”) has unfairly turned down her claim under section 75 of the Consumer Credit Act 1974 (“CCA”). What happened Mrs M, alongside her partner, bought a timeshare membership from a business I’ll call GH in Ju... (5 pages)View decision -
Decision Reference DRN-2792587
11 Mar 2022 LEBC Group Limited UpheldInvestmentsDRN-2792587 The complaint Mr D has complained about the advice he received from LEBC Group Limited to invest his pension the Woodford Equity Income Fund. What happened The facts are well known to the parties so I won’t repeat them in detail here. In summary LEBC advised Mr D in late 2017 w... (5 pages)View decision
