We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 120469 results
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Decision Reference DRN-3450018
26 Apr 2022 Wirecard Card Solutions Limited UpheldBanking and PaymentsDRN-3450018 The complaint Mr R complains that Wirecard Card Solutions Limited blocked his U Account, and he couldn’t access the funds in the account. The funds were later sent back to the original sender. The U Account was a pre-paid payment card which at the time of Mr R’s complaint was a... (4 pages)View decision -
Decision Reference DRN-3450037
26 Apr 2022 Admiral Insurance Company Limited UpheldInsuranceDRN-3450037 The complaint Mr G complains Admiral Insurance Company Limited (Admiral) avoided his policy (treated it like it never existed) and declined his claim. Mr G wants his motor insurance policy reinstating and his claim paid. There are several parties and representatives of Admiral ... (7 pages)View decision -
Decision Reference DRN-2927924
26 Apr 2022 Santander UK Plc UpheldBanking and PaymentsDRN-2927924 The complaint Mrs and Mr S complain that Santander UK Plc didn’t treat them fairly when they lost money to someone purporting to sell them a car. What happened The details of this case were clearly set out by our investigator when she wrote to Santander upholding Mrs and Mr S’s... (5 pages)View decision -
Decision Reference DRN-3386057
26 Apr 2022 Neovision Wealth Management Limited UpheldPensions and AnnuitiesDRN-3386057 The complaint Mr A complained that he was given unsuitable advice by Neovision Wealth Management Limited trading as Harrison Charles Wealth Management (for ease I’ll simply refer to “HCWM”) to switch his personal pension to a self-invested personal pension (“SIPP”) and invest h... (9 pages)View decision -
Decision Reference DRN-3450004
26 Apr 2022 Aviva Insurance Limited UpheldInsuranceDRN-3450004 The complaint Mr D is unhappy that Aviva Insurance Limited (Aviva) declined part of his contents insurance claim following a burglary at his home. What happened Aviva accepted Mr D’s claim under his home insurance policy when he reported a burglary at his home. Amongst other it... (4 pages)View decision -
Decision Reference DRN-3433180
26 Apr 2022 Barclays Bank UK PLC UpheldMortgagesDRN-3433180 The complaint Ms D and Miss M complain that Barclays Bank UK PLC won’t agree to Miss M being removed from their joint mortgage so Ms D can take it over on her own. What happened Ms D and Miss M, two friends, bought a property together with a mortgage from Barclays. Miss M has n... (4 pages)View decision -
Decision Reference DRN-3309337
26 Apr 2022 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-3309337 The complaint Mrs O complains about the interest that she’s been charged by Creation Consumer Finance Limited under a credit agreement. What happened Mrs O entered into a credit agreement with Creation Consumer Finance in December 2020 to pay £549 for a television. The agreemen... (2 pages)View decision -
Decision Reference DRN-3369300
26 Apr 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3369300 Complaint Ms H is unhappy that Barclays Bank UK PLC hasn’t refunded multiple transactions from her account that she says were fraudulent. Background In June 2020, Ms H received three substantial payments from the Department for Work and Pensions. The total value of those three ... (2 pages)View decision -
Decision Reference DRN-3447590
26 Apr 2022 Shelby Finance Ltd UpheldConsumer CreditDRN-3447590 The complaint Mr O complains that the loans he had from Shelby Finance Ltd (trading as Dot Dot Loans) were unaffordable. What happened Mr O had three loans from Dot Dot Loans between January 2020 and September 2020 as follows: Loan Date Amount Term Monthly Repayment Due Repaid ... (3 pages)View decision -
Decision Reference DRN-3280849
26 Apr 2022 Bradford & Bingley Limited UpheldInvestmentsDRN-3280849 The complaint Mr D complains that he was mis-sold a critical illness policy by an adviser from Bradford & Bingley (‘B&B’) Limited in December 1999. In summary, he says the policy wasn’t suitable for his needs, contained benefits that weren’t relevant to him such as chi... (3 pages)View decision
