We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 128312 results
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Decision Reference DRN-3970469
16 Feb 2023 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3970469 Complaint Mr T is unhappy that Barclays Bank UK PLC hasn’t refunded him in full after he fell victim to a scam. Background In 2020, Mr T was researching potential investment opportunities online when he found what he thought was a legitimate investment with an established busin... (4 pages)View decision -
Decision Reference DRN-3938247
16 Feb 2023 Eazy Accident Claims Ltd UpheldClaims ManagementDRN-3938247 The complaint Mr K complains that Eazy Accident Claims Ltd (EACL) failed to clearly explain a settlement offer made to him and about their service fees. What happened In 2018 following an injury at work Mr K said he agreed to use the services of EACL .In December 2021 Mr K said... (3 pages)View decision -
Decision Reference DRN-3969961
16 Feb 2023 Clydesdale Bank Plc UpheldBanking and PaymentsDRN-3969961 The complaint Mrs S has complained that Clydesdale Bank Plc (“Virgin Money”) stopped a payment on her debit card. Mrs S says that her card being declined caused her embarrassment. What happened One of our adjudicators assessed the complaint and they didn’t think that Virgin Mon... (2 pages)View decision -
Decision Reference DRN-3954642
16 Feb 2023 Stagemount Limited UpheldConsumer CreditDRN-3954642 The complaint Mr F complains that Stagemount Limited trading as Quidmarket (Quidmarket) gave him loans while he was struggling financially. Mr F says these loans made his financial situation worse and he was forced to take out further loans. What happened Mr F took two loans fr... (5 pages)View decision -
Decision Reference DRN-3842824
16 Feb 2023 Casualty & General Insurance Company (Europe) Ltd UpheldInsuranceDRN-3842824 The complaint Mrs B complains that Casualty & General Insurance Company (Europe) Ltd declined a claim for her dog’s treatment as they said it was a pre-existing condition. She doesn’t agree and wants them to pay her claim. What happened Mrs B has insurance for her dog with ... (3 pages)View decision -
Decision Reference DRN-3953302
16 Feb 2023 Evergreen Finance London Limited UpheldConsumer CreditDRN-3953302 The complaint Miss M complains that Evergreen Finance London Limited trading as MoneyBoat.co.uk (MoneyBoat) didn’t carry out proportionate affordability checks before it granted her loans. Had it done so, MoneyBoat would’ve likely discovered she was having financial difficultie... (5 pages)View decision -
Decision Reference DRN-3924912
16 Feb 2023 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3924912 The complaint Mr H complains that Barclays Bank UK PLC trading as Barclaycard (Barclaycard) took £1,000 from his account. What happened Mr H had a current account with Barclays, and a Barclaycard. The Barclaycard was settled each month by direct debit from his Barclays current ... (2 pages)View decision -
Decision Reference DRN-3949885
16 Feb 2023 AWP P&C SA UpheldInsuranceDRN-3949885 The complaint Mrs E complains that AWP P&C SA imposed a requirement for a PCR test result which they then haven’t reimbursed her for and that they have provided poor customer service. What happened In October 2021 Mrs E booked tickets for an event on 10 June 2022 and bough... (3 pages)View decision -
Decision Reference DRN-3733742
16 Feb 2023 JLT Wealth Management Limited UpheldPensions and AnnuitiesDRN-3733742 The complaint Mr S complains about the advice JLT Wealth Management Limited gave to him concerning transferring the benefits from his defined-benefit (‘DB’) occupational pension scheme to a personal pension plan. He says the advice was unsuitable for him and believes this has c... (6 pages)View decision -
Decision Reference DRN-3933187
16 Feb 2023 Santander UK Plc UpheldBanking and PaymentsDRN-3933187 The complaint Miss I complains that Santander UK Plc (“Santander”) refused to amend her credit file despite upholding her complaint regarding the service she received when trying to evidence her status as a student and complete a budget planner to agree an arrangement to repay ... (2 pages)View decision