We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125299 results
-
Decision Reference DRN-3733024
1 Nov 2022 Ageas Insurance Limited UpheldInsuranceDRN-3733024 The complaint Mrs H complained that Ageas Insurance Limited (“Ageas”) unfairly declined her claim for storm damage under her home insurance policy. Mrs H has had some representation during this complaint, but for ease and simplicity I’ll only refer to Mrs H. What happened Mrs H... (3 pages)View decision -
Decision Reference DRN-3560305
1 Nov 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3560305 The complaint Mrs L has complained that when she tried to use the breakdown cover as part of a Travel pack that she took out with Barclays Bank UK PLC, she was told by the breakdown provider that it did not have any records of her being covered. This led to her having to ask a ... (2 pages)View decision -
Decision Reference DRN-3778171
1 Nov 2022 The Royal London Mutual Insurance Society Limited UpheldInvestmentsDRN-3778171 The complaint Ms K complains that investment advice provided to her by The Royal London Mutual Insurance Society Limited was unsuitable. She has a claims management company (“CMC”) representing her, which has said, in brief, that she was recommended to invest too much money at ... (3 pages)View decision -
Decision Reference DRN-3773308
1 Nov 2022 Shawbrook Bank Limited UpheldConsumer CreditDRN-3773308 The complaint Mr and Mrs O have complained that Shawbrook Bank Limited (“Shawbrook”) rejected their claim against it under section 75 of the Consumer Credit Act 1974 in relation to their purchase of some solar panels. Background Mr and Mrs O bought solar panels for their home i... (3 pages)View decision -
Decision Reference DRN-3038772
1 Nov 2022 Portal Financial Services LLP UpheldPensions and AnnuitiesDRN-3038772 The complaint Mr H has complained about advice he received from Portal Financial Services LLP (Portal) to transfer a defined-benefit occupational pension scheme (OPS) he held with his former employer to a Self-Invested Personal Pension (SIPP). Mr H is being represented by a thi... (14 pages)View decision -
Decision Reference DRN-3780073
1 Nov 2022 Clydesdale Bank Plc UpheldBanking and PaymentsDRN-3780073 The complaint Mr M is unhappy that Clydesdale Bank Plc, trading as Virgin Money, didn’t cancel his card and reverse his balance transfer as he requested, and as it had agreed to. What happened Mr M had around £8,500 in debt across two credit cards on which the interest free per... (4 pages)View decision -
Decision Reference DRN-3673035
1 Nov 2022 Clydesdale Bank Plc UpheldBanking and PaymentsDRN-3673035 The complaint Mr G is complaining that he’s been unable to access his accounts with Clydesdale Bank Plc trading as Virgin Money (“Virgin Money.”) He says he’s been discriminated against because he’s disabled. What happened Mr G held various accounts with Virgin Mone... (5 pages)View decision -
Decision Reference DRN-3540604
1 Nov 2022 Santander UK Plc UpheldBanking and PaymentsDRN-3540604 The complaint Mrs P and Mr P complain on behalf of company S that Santander UK Plc mis-handled data. What happened In September 2021 Mrs P and Mr P applied for a business account for S with Santander. Sometime later Santander issued a letter, explaining the business account app... (2 pages)View decision -
Decision Reference DRN-3759620
1 Nov 2022 Nationwide Building Society UpheldBanking and PaymentsDRN-3759620 The complaint Ms M complains about Nationwide Building Society and their failure to process a refund into her bank account correctly. What happened Ms M holds a bank account provided by Nationwide. In early 2022, Ms M used this account to purchase items from a retailer, who I’l... (3 pages)View decision -
Decision Reference DRN-3759376
1 Nov 2022 Metro Bank PLC UpheldBanking and PaymentsDRN-3759376 The complaint Mr J is unhappy with the way Metro Bank PLC (‘Metro Bank’) handled his claim for a refund of two payments he made using his Metro Bank debit card. What happened On 7 September 2020, Mr J made two payments to a heavy goods vehicle (‘HGV’) training provider I’ll cal... (5 pages)View decision
