We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119142 results
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Decision Reference DRN-3299971
11 Mar 2022 Bank of Scotland Plc UpheldMortgagesDRN-3299971 The complaint Mr J complains that Bank of Scotland plc, trading as Halifax, agreed a payment holiday on his mortgage without his consent. What happened Mr J had a joint mortgage with another party. He contacted Halifax in November 2020 with concerns that the other party could n... (2 pages)View decision -
Decision Reference DRN-3115436
11 Mar 2022 Ikano Bank AB (publ) UpheldConsumer CreditDRN-3115436 The complaint Mr W has complained that Ikano Bank AB (publ) (“Ikano”) rejected his claim against it under section 75 of the Consumer Credit Act 1974 in relation to his purchase of some solar panels. Background Mr W bought solar panels for his home in or around March 2019. The p... (3 pages)View decision -
Decision Reference DRN-3358078
11 Mar 2022 Oodle Financial Services Limited UpheldConsumer CreditDRN-3358078 The complaint Mr W is unhappy that a vehicle supplied to him under a hire purchase agreement with Oodle Financial Services Limited was of an unsatisfactory quality. Mr W is being represented in this complaint by Company H. But, for ease of reference, I’ll only refer to Mr W wit... (5 pages)View decision -
Decision Reference DRN-3362852
11 Mar 2022 Alexander David Securities Limited UpheldPensions and AnnuitiesDRN-3362852 The complaint Mr F has complained, through his representative, about the shares he bought through Templeton Securities Limited (an appointed representative of Alexander David Securities Limited). The representative has said that the firm’s failings resulted in Mr F investing in... (20 pages)View decision -
Decision Reference DRN-3170949
11 Mar 2022 PayPal (Europe) Sarl et Cie SCA UpheldBanking and PaymentsDRN-3170949 The complaint Mrs G complains about the foreign exchange fees applied to her transactions by PayPal (Europe) Sarl et Cie SCA. She was also disappointed with the service she received. What happened Mrs G was unhappy about a number of unexpected foreign exchange fees that PayPal ... (3 pages)View decision -
Decision Reference DRN-3271212
11 Mar 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3271212 The complaint Mr and Ms F complained that Everyday Lending Limited trading as Everyday Loans lent to them irresponsibly and provided an unaffordable loan. What happened Mr and Ms F took out a loan with Everyday Loans as follows: Date taken Amount Term Monthly repayment Total am... (3 pages)View decision -
Decision Reference DRN-3359916
11 Mar 2022 Admiral Insurance Company Limited UpheldInsuranceDRN-3359916 The complaint Mrs E has complained about the quality of service she received from Admiral Insurance Company Limited (‘Admiral’) regarding her motor insurance policy and about its failure to cover a shortfall in legal expenses. What happened Mrs E and her family were involved in... (6 pages)View decision -
Decision Reference DRN-3365766
11 Mar 2022 TSB Bank plc UpheldConsumer CreditDRN-3365766 The complaint Miss G complains that TSB Bank plc (“TSB”) lent to her irresponsibly when they gave her two loans. What happened Miss G took out three loans with TSB. The first was in May 2019 and was paid off. The next loan was taken out in October for £2,300 and another in Nove... (5 pages)View decision -
Decision Reference DRN-3331334
11 Mar 2022 Nationwide Building Society UpheldBanking and PaymentsDRN-3331334 The complaint Mrs W complains Nationwide Building Society agreed to lend her money via an overdraft on her current account when this was irresponsible and unaffordable. What happened In July 2015, Mrs W visited a Nationwide branch to open a second current account. She wanted to... (6 pages)View decision -
Decision Reference DRN-3318238
11 Mar 2022 Nationwide Building Society UpheldBanking and PaymentsDRN-3318238 The complaint Mrs W complains Nationwide Building Society agreed to lend her money on a credit card when this was irresponsible and unaffordable. What happened In July 2015, Mrs W visited a Nationwide branch to open a second current account. She wanted to do this to help her ma... (5 pages)View decision
