We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 128312 results
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Decision Reference DRN-3970121
16 Feb 2023 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3970121 The complaint Miss O has complained that Barclays Bank UK PLC (“Barclays”) acted irresponsibly by providing her with an overdraft and increasing her limit. She says the lending has caused her severe detriment as she hasn’t been able to pay back the overdraft. What happened In M... (3 pages)View decision -
Decision Reference DRN-3944238
16 Feb 2023 BUPA Insurance Limited UpheldInsuranceDRN-3944238 The complaint Ms C is unhappy that BUPA Insurance Limited didn’t inform her that she could save money by switching to a different private medical insurance policy it offered. As such she says she has been paying considerably more for her private medical insurance for many years... (6 pages)View decision -
Decision Reference DRN-3969873
16 Feb 2023 Capital Professional Limited UpheldPensions and AnnuitiesDRN-3969873 The complaint Mrs A’s complaint against Capital Professional Limited (trading as Ascot Lloyd) is about the advice she was given to switch her pension plan to another pension provider. She says as a result of the switch she lost out on a guaranteed annuity rate (GAR). What happe... (6 pages)View decision -
Decision Reference DRN-3861149
16 Feb 2023 Lloyds Bank PLC UpheldMortgagesDRN-3861149 The complaint Ms M complains that Lloyds Bank PLC didn’t fully consider FCA guidelines about interest only mortgages coming to an end when declining her request for a five-year extension on her mortgage term. What happened In 2008, Ms M took an interest only mortgage for approx... (4 pages)View decision -
Decision Reference DRN-3969937
16 Feb 2023 Everyday Lending Limited UpheldConsumer CreditDRN-3969937 The complaint Miss R complains that Everyday Lending Limited trading as Everyday Loans (EDL) irresponsibly agreed a loan for her and didn’t offer her an affordable settlement figure. What happened EDL agreed a loan of £2,338 for Miss R in June 2021. The total amount owed was £5... (4 pages)View decision -
Decision Reference DRN-3956331
16 Feb 2023 Arval UK Limited UpheldConsumer CreditDRN-3956331 The complaint Mr J has complained about the quality of a car he’d acquired on a hire agreement with Arval UK Limited. What happened In April 2021 Mr J acquired a car under a two-year hire agreement with Arval UK. Mr J paid an initial rental payment of around £1,500 and had mont... (3 pages)View decision -
Decision Reference DRN-3951871
16 Feb 2023 Wirecard Card Solutions Limited UpheldBanking and PaymentsDRN-3951871 The complaint Mr A complains about Wirecard Card Solutions Limited’s decision to close his Pockit account and withhold his money. The Pockit account is a pre-paid payment card administered by Wirecard Card Solutions Limited. What happened In March 2021, Wirecard blocked Mr A’s ... (3 pages)View decision -
Decision Reference DRN-3737374
16 Feb 2023 Tesco Personal Finance PLC UpheldBanking and PaymentsDRN-3737374 The complaint Mrs T complained that Tesco Personal Finance PLC, trading as Tesco Bank (“Tesco”), irresponsibly increased the credit limit on her credit card account such that she couldn’t afford to repay it. What happened Mrs T took out a credit card with Tesco in July 2013, wi... (3 pages)View decision -
Decision Reference DRN-3967587
15 Feb 2023 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-3967587 The complaint Mrs P thought Royal & Sun Alliance Insurance Limited (“RSA”) made an unfair settlement offer in lieu of replacing her carpet following an escape of water claim under her home insurance policy. What happened Mrs P made a claim in June 2021 on her policy followi... (3 pages)View decision -
Decision Reference DRN-3930933
15 Feb 2023 esure Insurance Limited UpheldInsuranceDRN-3930933 The complaint Mrs H complains that esure Insurance Limited wouldn’t renew her motor insurance policy following a minor accident. What happened Mrs H’s policy was due for renewal with esure. Unfortunately, Mrs H had a minor accident and she reported this to esure and on the same... (2 pages)View decision