We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 128312 results
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Decision Reference DRN-3963995
15 Feb 2023 U K Insurance Limited UpheldInsuranceDRN-3963995 The complaint Mr A has complained that U K Insurance Limited (UKI) have turned down his claim under his ‘master of all trades’ insurance policy. What happened A small JCB Digger owned by Mr A in connection with his business was stolen from his garden between 10 and 11pm. UKI ap... (4 pages)View decision -
Decision Reference DRN-3816565
15 Feb 2023 Beaufort Financial Planning Ltd UpheldInvestmentsDRN-3816565 The complaint Miss L complains that Beaufort Financial Planning Ltd (“Beaufort”) didn’t change the risk profile of her investment portfolio as expected. Miss L is also unhappy about mistakes Beaufort later made when telling her about the performance of her investment. What happ... (3 pages)View decision -
Decision Reference DRN-3969016
15 Feb 2023 Bank of Scotland Plc UpheldBanking and PaymentsDRN-3969016 The complaint Mr R has complained that Bank of Scotland plc trading as Halifax recorded adverse information on his credit file. What happened The details of the complaint are well known to both parties, so I will not repeat them again here. Instead, I will focus on giving the r... (2 pages)View decision -
Decision Reference DRN-3965374
15 Feb 2023 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-3965374 The complaint Mrs T and Mr T complain about Royal & Sun Alliance Insurance Limited’s handling of a claim under their home insurance policy. What happened The background to this complaint is well known to both parties, so I’ll provide only a brief summary here. Mrs T and Mr ... (8 pages)View decision -
Decision Reference DRN-3935867
15 Feb 2023 Santander UK Plc UpheldBanking and PaymentsDRN-3935867 The complaint Mr J complains about the way Santander UK Plc handled a claim which he made to it in relation to a transaction on his Santander credit card. What happened Mr J purchased flights priced at £1,386 for family members using his Santander credit card through a travel a... (4 pages)View decision -
Decision Reference DRN-3905220
15 Feb 2023 Ageas Insurance Limited UpheldInsuranceDRN-3905220 The complaint Ms S complains about how Ageas Insurance Limited (Ageas) dealt with a claim under her home insurance policy for damage to her property caused by bad weather. Ageas use agents to administer the policy and to assess claims. Reference to Ageas includes these agents.... (6 pages)View decision -
Decision Reference DRN-3883551
15 Feb 2023 The Royal Bank of Scotland Plc UpheldBanking and PaymentsDRN-3883551 The complaint Mr L complains that The Royal Bank of Scotland Plc (RBS) allowed his new debit card details to be passed to a third-party insurance company without his authority. What happened The details of this complaint are well known to both parties, so I won’t repeat them he... (3 pages)View decision -
Decision Reference DRN-3968419
15 Feb 2023 Lowell Financial Ltd UpheldConsumer CreditDRN-3968419 The complaint Failed to send him appropriate evidence to say they’d taken over the debts, and have used his data illegally Are contacting him, as he’s got disputes over the two accounts they’ve purchased, and says they’re bullying and victimising him by affecting his health w... (8 pages)View decision -
Decision Reference DRN-3894947
15 Feb 2023 Barclays Bank UK PLC UpheldMortgagesDRN-3894947 The complaint Ms A is unhappy with the way Barclays Bank UK PLC has handled her re-mortgage application. After encountering many difficulties over a number of years, she was told the re- mortgage was finally going to go through, only to then be told it couldn’t due to a legal i... (6 pages)View decision -
Decision Reference DRN-3966016
15 Feb 2023 Gallium Fund Solutions Limited UpheldInvestmentsDRN-3966016 Complaint Mrs C complains about a three year bond issued by Basset & Gold Plc (“B&G plc”) she invested into. She says the bond was mis-sold to her, and mismanaged. Background The B&G Plc Bond Mrs C invested in a B&G Plc Compounding High Yield IFISA Bond (3 years... (23 pages)View decision