We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119142 results
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Decision Reference DRN-3204442
10 Mar 2022 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3204442 Complaint Mr and Mrs M are unhappy that HSBC UK Bank Plc didn’t do more to help them when they were the victims of a scam. Background In 2020, Mr and Mrs M were in the process of moving to a new house and had to transfer a large sum of money to their solicitor. They sent one pa... (3 pages)View decision -
Decision Reference DRN-3327972
10 Mar 2022 Brewin Dolphin Limited UpheldInvestmentsDRN-3327972 The complaint Mr F complains about the fees charged by Brewin Dolphin Limited and the poor service he received. What happened Mr F had a discretionary managed ISA with a business which was taken over by Brewin Dolphin in or around 2017. He was charged fees of around £15 each qu... (4 pages)View decision -
Decision Reference DRN-3289620
10 Mar 2022 U K Insurance Limited UpheldInsuranceDRN-3289620 The complaint Mr L complains that U K Insurance Limited (“UKI”) has unfairly declined a claim he’s made on his contents insurance policy following the theft of some items from his house. What happened I issued a provisional decision on this matter on 19 January 2022, an extract... (6 pages)View decision -
Decision Reference DRN-3364405
10 Mar 2022 EIS Financial Services Ltd UpheldInvestmentsDRN-3364405 The complaint Mr F and Ms B complain that EIS Financial Services Ltd (EIS) provided them with incorrect information when they wished to top up an investment. Mr F and Ms B also complain that they paid for ongoing servicing on their account which they did not receive. Mr F and M... (10 pages)View decision -
Decision Reference DRN-3022093
10 Mar 2022 Society of Lloyd's UpheldInsuranceDRN-3022093 The complaint Mr M complains that Society of Lloyd’s hasn’t settled a claim under his travel insurance policy. What happened Mr M bought a single trip travel insurance policy on 10 February 2020. It covered a trip between 1 April 2020 and 28 May 2020. The insurer was a Lloyd’s ... (4 pages)View decision -
Decision Reference DRN-3257772
10 Mar 2022 Ageas Insurance Limited UpheldInsuranceDRN-3257772 The complaint Ms B complains about Ageas Insurance Limited’s (Ageas) handling of a subsidence claim. Any references to Ageas include its agents. What happened Ms B owns a flat within a building of eight flats. Ms B says in December 2016, the owner of another flat in the buildin... (2 pages)View decision -
Decision Reference DRN-3364230
10 Mar 2022 Bank of Scotland Plc UpheldBanking and PaymentsDRN-3364230 The complaint Ms G complains about her bank, Bank of Scotland trading as Halifax (Halifax), regarding a joint current account she had with her husband. She’s unhappy that Halifax allowed her husband to close the account without her consent. What happened Ms G was in an abusive ... (5 pages)View decision -
Decision Reference DRN-3315286
10 Mar 2022 Gladstone Brookes Limited UpheldClaims ManagementDRN-3315286 The complaint Mr M’s complained that Gladstone Brookes Limited (“GBL”) failed to contact two lenders in relation to mis-sold payment protection insurance (PPI) – so he lost the opportunity to make a claim. And, in relation to a successful claim, Mr M says GBL forged his signat... (3 pages)View decision -
Decision Reference DRN-3188185
10 Mar 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3188185 The complaint Mr Y says Everyday Lending Limited (ELL), trading as Everyday Loans, lent to him irresponsibly. What happened Mr Y took out three instalment loans from ELL. A summary of his borrowing follows. loan taken out value, £ term in months monthly repayment, £ total repay... (4 pages)View decision -
Decision Reference DRN-3289703
10 Mar 2022 The Co-operative Bank Plc UpheldMortgagesDRN-3289703 The complaint Mr and Mrs M complain about delays, poor service and misinformation when they tried to port their mortgage with The Co-operative Bank Plc trading as Platform. Mr M has dealt with the complaint. He asks that Platform refunds the early repayment charge (ERC). What h... (4 pages)View decision
