We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119142 results
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Decision Reference DRN-3327684
10 Mar 2022 Loans 2 Go Limited UpheldConsumer CreditDRN-3327684 The complaint Mrs M has complained that Loans 2 Go Limited was irresponsible in lending to her. What happened In July 2018 Mrs M applied online for a loan from Loans 2 Go for £500. The loan was taken out over 18 months with an APR of 990.1% and her monthly repayments were £113.... (5 pages)View decision -
Decision Reference DRN-3330316
10 Mar 2022 Bank of Ireland (UK) Plc UpheldMortgagesDRN-3330316 The complaint Mr and Mrs K complain that Bank of Ireland (UK) Plc refused to allow them to complete their self build mortgage and recorded information about them on the CIFAS fraud prevention database following their application. What happened Mr and Mrs K applied to BoI for a ... (3 pages)View decision -
Decision Reference DRN-3355854
10 Mar 2022 Bank of Scotland Plc UpheldBanking and PaymentsDRN-3355854 The complaint Miss H is unhappy that Bank of Scotland plc (trading as Halifax) hasn’t written-off a loan taken out in her name which she says she didn’t apply for. She’s also unhappy that it’s not refunded a series of faster payments and cash withdrawals she made after she says... (5 pages)View decision -
Decision Reference DRN-3233604
10 Mar 2022 Avantcredit Of Uk, Llc UpheldConsumer CreditDRN-3233604 The complaint Mr P complains that AvantCredit of UK, LLC provided her with a loan she couldn’t afford to repay. What happened AvantCredit provided Mr P with two loans. The first, on 25 August 2015 was for £11,100, repayable over 60 months at the monthly rate of £432.50, paid of... (3 pages)View decision -
Decision Reference DRN-3323554
10 Mar 2022 Shop Direct Finance Company Limited UpheldConsumer CreditDRN-3323554 The complaint Ms H complains that Shop Direct Finance Company Limited, trading as very gave her incorrect information about payments on her catalogue shopping account. What happened Ms H had made a purchase of £399.99 on her catalogue shopping account under a buy now pay later ... (3 pages)View decision -
Decision Reference DRN-3042931
10 Mar 2022 Hartley Pensions Limited UpheldPensions and AnnuitiesDRN-3042931 The complaint Mr V complains about the fees he is being charged by Hartley Pensions Limited for administering his Self-Invested Personal Pension (SIPP). Mr V’s represented by Mr P. What happened In March 2018, Hartley took over the management of Mr V’s SIPP from a previous pens... (5 pages)View decision -
Decision Reference DRN-3345266
10 Mar 2022 Accredited Insurance (Europe) Ltd UpheldInsuranceDRN-3345266 The complaint Mr B complains that Accredited Insurance (Europe) Ltd (Accredited Insurance) didn't fairly deal with the rectification work needed to his car following a claim, for damaged glass, under his policy. What happened Mr B made a claim for damaged glass under his m... (2 pages)View decision -
Decision Reference DRN-3362553
10 Mar 2022 TSB Bank plc UpheldBanking and PaymentsDRN-3362553 The complaint Mr S complains that TSB Bank plc has refused to refund transactions he thought he was making to a binary options company called Golden Markets, which he says turned out to be fraudulent. What happened The circumstances of this complaint are well known to both part... (6 pages)View decision -
Decision Reference DRN-3158376
10 Mar 2022 Valour Finance Limited UpheldConsumer CreditDRN-3158376 The complaint Mr T complains that Valour Finance Limited, trading as Savvy.co.uk (Savvy), lent to him irresponsibly. He says they should have done better checks before lending as he was taking loans out to repay other loans. What happened Using information from Savvy, here is a... (7 pages)View decision -
Decision Reference DRN-3361549
10 Mar 2022 AXA Insurance Plc UpheldInsuranceDRN-3361549 The complaint Miss W complains that AXA Insurance Plc (AXA) have unfairly declined to cover her contents, that were damaged during a fire in the exterior of the building directly outside of her flat. She’s also unhappy that the replacement window installed by AXA’s contractors ... (6 pages)View decision
