We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125299 results
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Decision Reference DRN-3753844
28 Oct 2022 Volkswagen Financial Services (UK) Limited UpheldConsumer CreditDRN-3753844 The complaint Mrs O complains that Volkswagen Financial Services (UK) Limited trading as Audi Financial Services irresponsibly granted her a hire purchase agreement she couldn’t afford to repay. What happened In June 2020, Mrs O acquired a used car financed by a hire purchase a... (3 pages)View decision -
Decision Reference DRN-3462098
28 Oct 2022 Nationwide Building Society UpheldBanking and PaymentsDRN-3462098 The complaint Mr A complains that Nationwide Building Society unfairly closed his account and lodged a fraud marker against him. What happened Nationwide received a report from another bank that indicated Mr A had received funds he wasn’t entitled to. Nationwide carried out a r... (2 pages)View decision -
Decision Reference DRN-3559755
28 Oct 2022 AXA PPP Healthcare Limited UpheldInsuranceDRN-3559755 The complaint Mrs D complains because AXA PPP Healthcare Limited hasn’t paid a claim for disability compensation under her private medical insurance policy. All references to AXA PPP Healthcare Limited include the agents it has appointed to handle claims on its behalf. What hap... (3 pages)View decision -
Decision Reference DRN-3705978
28 Oct 2022 UIA (Insurance) Limited UpheldInsuranceDRN-3705978 The complaint Ms M’s representative complains on her behalf that UIA Insurance Limited (UIA) unfairly declined her claim on her home insurance policy and that it gave poor service when handling the claim. References to Ms M, or her representative, will include the other. There ... (3 pages)View decision -
Decision Reference DRN-3310773
28 Oct 2022 F.P. Consulting Limited UpheldPensions and AnnuitiesDRN-3310773 The complaint Mr G complains about the advice given by F.P. Consulting Limited to transfer the benefits from his defined-benefit (‘DB’) scheme with British Steel (‘BSPS’) to a personal pension. He says the advice was unsuitable for him and believes this has caused a financial l... (11 pages)View decision -
Decision Reference DRN-3777195
28 Oct 2022 St. James's Place Wealth Management Plc UpheldPensions and AnnuitiesDRN-3777195 The complaint Mr W complains that St James Place Wealth Management Plc (SJP) didn’t carry out his request to invest £50,000 of his cash deposits held within his self invested personal pension (SIPP). He says SJP failed to act upon his request or even to contact him and make him... (6 pages)View decision -
Decision Reference DRN-3712595
28 Oct 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3712595 The complaint Miss D complains that Everyday Lending Limited trading as Everyday Loans irresponsibly lent her money on high cost loans she couldn’t afford to repay. What happened Everyday provided Miss D with the following loans: Date of loan Amount Repayment period Monthly ins... (3 pages)View decision -
Decision Reference DRN-3753047
28 Oct 2022 Mapfre Asistencia, Compania Internacional De Seguros y Reaseguros, S.A. UpheldInsuranceDRN-3753047 The complaint Mr S has complained about the service he received from Mapfre Asistencia, Compania Internacional De Seguros y Reaseguros, S.A. (Mapfre) when making a claim on his tyre insurance warranty. What happened Mr S made a claim to Mapfre for two damaged tyres which were i... (2 pages)View decision -
Decision Reference DRN-3654966
28 Oct 2022 Revolut Ltd UpheldBanking and PaymentsDRN-3654966 The complaint Mr S complains that Revolut Ltd gave him incorrect and contradictory information about referral fees that were due to him. What happened Mr S says that he referred two of his friends to Revolut but was told he was ineligible for the referral fees due to “internal ... (2 pages)View decision -
Decision Reference DRN-3723598
28 Oct 2022 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-3723598 The complaint Mrs B has complained about her property insurer, Admiral Insurance (Gibraltar) Limited because it declined her claim made for storm damage to her property. What happened Mrs B’s home was damaged in February 2022. Admiral initially felt there wasn’t a storm, and it... (3 pages)View decision
