We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119142 results
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Decision Reference DRN-3031628
10 Mar 2022 J D Williams & Company Limited UpheldConsumer CreditDRN-3031628 Complaint Mr T says J D Williams & Company Limited (trading as “Premier Man”) irresponsibly lent to him. He says his credit limit shouldn’t have been increased so many times when he was only ever covering the minimum payment. Background This complaint is about a catalogue s... (3 pages)View decision -
Decision Reference DRN-3277771
9 Mar 2022 Capital One (Europe) plc UpheldBanking and PaymentsDRN-3277771 The complaint Mr N complains about Capital One (Europe) plc (“Capital One”) for what he feels was irresponsible lending to him, and information which has been recorded on his credit file as a result. He wants Capital One to remove adverse information from his credit file and pa... (3 pages)View decision -
Decision Reference DRN-3103298
9 Mar 2022 Great Lakes Insurance SE UpheldInsuranceDRN-3103298 The complaint Mr and Mrs D complain that Great Lakes Insurance SE hasn’t provided them with a refund of premiums for a single trip travel insurance policy they held. What happened The background to this complaint, and my initial conclusions were set out in my provisional decisi... (5 pages)View decision -
Decision Reference DRN-3026278
9 Mar 2022 Marks & Spencer Financial Services plc UpheldBanking and PaymentsDRN-3026278 The complaint Ms J complains that Marks & Spencer Financial Services plc refuses to refund transactions made using her Mastercard credit card to a fraudulent binary options trading company. What happened On 4 May 2017, Ms J was cold called by a broker representing Stern Opt... (7 pages)View decision -
Decision Reference DRN-3107787
9 Mar 2022 Great Lakes Insurance SE UpheldInsuranceDRN-3107787 The complaint Mrs H complains because Great Lakes Insurance SE hasn’t offered to refund the premiums she paid for an annual-multi trip travel insurance policy. What happened Mrs H purchased an annual-multi trip travel insurance policy, provided by Great Lakes. The policy was pu... (4 pages)View decision -
Decision Reference DRN-3351374
9 Mar 2022 TenetConnect Limited UpheldPensions and AnnuitiesDRN-3351374 The complaint Mr T complains that the advice he was given by TenetConnect Limited to transfer the benefits of an occupational pension scheme (OPS) to a personal pension plan (PPP) in 2015 was unsuitable. TenetConnect were known as LEBC Group Limited at the time of the advice, b... (9 pages)View decision -
Decision Reference DRN-3272734
9 Mar 2022 XL Insurance Company SE UpheldInsuranceDRN-3272734 The complaint Mr M is unhappy XL Insurance Company SE declined his sickness claim under his Partner Protection policy. What happened Mr M holds a Partner protection policy with XL through his employer. This policy provides him with set benefits in certain situations, such as se... (2 pages)View decision -
Decision Reference DRN-3269042
9 Mar 2022 Loans 2 Go Limited UpheldConsumer CreditDRN-3269042 The complaint Ms H complained that Loans 2 Go Limited lent to her irresponsibly and provided a loan that was unaffordable. What happened Ms H took out a loan with Loans 2 Go as follows: Date taken Loan amount Term - Monthly repayment Date paid September 2019 £350 18 months £79.... (4 pages)View decision -
Decision Reference DRN-2802496
9 Mar 2022 Better Retirement Group Ltd UpheldPensions and AnnuitiesDRN-2802496 The complaint Mr P complains that he was given unsuitable advice by Better Retirement Group Ltd (BRG) to transfer deferred benefits from his Defined Benefit (DB) pension with British Steel (‘BSPS’) as well as from another smaller DB pension (‘DB2’) to a Self-Invested Personal P... (8 pages)View decision -
Decision Reference DRN-3357546
9 Mar 2022 AXA Insurance UK Plc UpheldInsuranceDRN-3357546 The complaint X is unhappy that AXA Insurance UK Plc won’t offer a cash settlement following a claim on his contents insurance policy for items stolen during a burglary. What happened X contacted his insurer after his property was burgled. AXA appointed assessors to validate hi... (2 pages)View decision
