We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119142 results
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Decision Reference DRN-3299587
9 Mar 2022 Shoosmiths LLP UpheldConsumer CreditDRN-3299587 The complaint Miss D has complained that Shoosmiths LLP sent her threatening letters when she was in a payment arrangement. What happened This complaint surrounds a hire purchase agreement where Shoosmiths are dealing with the account on behalf of the creditor. Because of an ad... (2 pages)View decision -
Decision Reference DRN-3361553
9 Mar 2022 Clydesdale Financial Services Limited UpheldConsumer CreditDRN-3361553 The complaint Mr C has complained that Clydesdale Financial Services Limited trading as Barclays Partner Finance rejected his claim against it under Section 75 of the Consumer Credit Act 1974. What happened Mr C bought solar panels for his home in 2015. The purchase was initial... (6 pages)View decision -
Decision Reference DRN-3330329
9 Mar 2022 Avantcredit Of Uk, Llc UpheldConsumer CreditDRN-3330329 The complaint Mr B complained that AvantCredit of UK, LLC lent to him irresponsibly and provided him with unaffordable lending. What happened AvantCredit provided loans to Mr B as follows: Loan Date taken Amount Term Typical monthly repayment Total repayment Date repaid 1 April... (4 pages)View decision -
Decision Reference DRN-3357549
9 Mar 2022 Shawbrook Bank Limited UpheldConsumer CreditDRN-3357549 The complaint Mr and Mrs F are unhappy with the outcome of their complaint to Shawbrook Bank Limited following a claim they made under Section 75 of the Consumer Credit Act 1974 (the ‘Act’) for some problems that they’ve had with their solar panel system. What happened Mr and M... (5 pages)View decision -
Decision Reference DRN-2639378
9 Mar 2022 Cambrian Associates Limited UpheldPensions and AnnuitiesDRN-2639378 The complaint Mr F complains that he was given unsuitable advice by Cambrian Associates Limited trading as Cambrian Chartered Financial Planners (Cambrian), to transfer his deferred benefits in an occupational pension scheme (OPS) to a self-invested personal pension (SIPP). Cau... (6 pages)View decision -
Decision Reference DRN-2616495
9 Mar 2022 Cambrian Associates Limited UpheldPensions and AnnuitiesDRN-2616495 The complaint Mrs F complains that she was given unsuitable advice by Cambrian Associates Limited trading as Cambrian Chartered Financial Planners (Cambrian), to transfer her deferred benefits in an occupational pension scheme (OPS) to a self-invested personal pension (SIPP). C... (6 pages)View decision -
Decision Reference DRN-3342985
9 Mar 2022 TSB Bank plc UpheldBanking and PaymentsDRN-3342985 The complaint Mr K complains TSB Bank plc (“TSB”) shouldn’t have blocked his account, returned a payment to the sender, and withheld another from the same individual. To put things right, Mr C wants TSB to refund him the payments, apologise and pay compensation for the distress... (3 pages)View decision -
Decision Reference DRN-3271719
9 Mar 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3271719 The complaint Mr C complains about what Barclays Bank UK PLC has offered to put things right following his complaint that it incorrectly reported information about him to the CIFAS fraud prevention database. What happened Mr C had a current account and savings account with Barc... (2 pages)View decision -
Decision Reference DRN-3276282
9 Mar 2022 Advanced Payment Solutions Limited UpheldConsumer CreditDRN-3276282 The complaint Mrs C complains that Advance Payment Solutions Limited (trading as Cashplus) was irresponsible to lend to her. What happened Mrs C had 11 loans from Cashplus between December 2015 and September 2016: Loan Date Amount Term Repayment Due Repaid 1 21 Dec 2015 £50 2d ... (4 pages)View decision -
Decision Reference DRN-3313590
9 Mar 2022 Metro Bank PLC UpheldBanking and PaymentsDRN-3313590 The complaint Mr M complains that Metro Bank PLC (“Metro”) failed to refund £18,000 he lost as part of an investment scam. What happened The details of this complaint are well known to both parties, so I will not repeat everything again here. However, in summary, Mr M was scamm... (3 pages)View decision
