We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 120469 results
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Decision Reference DRN-3441706
21 Apr 2022 Barclays Bank UK PLC UpheldInvestmentsDRN-3441706 The complaint Mr R complains that Barclays Bank UK PLC, trading as Barclays Smart Investor (“Barclays”) didn’t act in his best interests following a corporate action. What happened Mr R has a share dealing account and a stocks and shares ISA account with Barclays, both of which... (4 pages)View decision -
Decision Reference DRN-3368977
21 Apr 2022 Avantcredit Of Uk, Llc UpheldConsumer CreditDRN-3368977 The complaint Ms H says AvantCredit of UK, LLC lent to her irresponsibly. What happened Ms H took out a 48-month instalment loan for £3,000 from AvantCredit on 10 June 2015. The monthly repayments were £154.01 and the total repayable was £7,392.36. Ms H says she gave AvantCredi... (3 pages)View decision -
Decision Reference DRN-3430733
21 Apr 2022 Foster Denovo Limited UpheldPensions and AnnuitiesDRN-3430733 The complaint Miss F says the advice given and the arrangements made by Foster Denovo Limited (FDL) to transfer her occupational pension scheme (OPS) benefits to an alternative provider and the associated investments made were unsuitable. Miss F is represented by Barretts Finan... (14 pages)View decision -
Decision Reference DRN-3364501
21 Apr 2022 Oplo PL Ltd UpheldConsumer CreditDRN-3364501 The complaint Mr K says Oplo PL Ltd lent to him irresponsibly. What happened Mr K took out a 36-month instalment loan for £2,000 from Oplo on 19 August 2017. The monthly repayments were £80.36 and the total repayable was £2,892.96. In summary, Mr K says the loan was not afforda... (3 pages)View decision -
Decision Reference DRN-3415458
21 Apr 2022 Interactive Investor Services Limited UpheldInvestmentsDRN-3415458 The complaint Mrs D complains that Interactive Investor Services Limited (“IISL”) hasn’t acted on her regular investment instruction since January 2020. She wants it to compensate her for the price difference for buying the shares now, compared to when they should have been pur... (3 pages)View decision -
Decision Reference DRN-3442255
21 Apr 2022 Loans 2 Go Limited UpheldConsumer CreditDRN-3442255 The complaint Mrs L has complained about loans granted to her by Loans 2 Go Limited (“L2G”). She says that L2G didn’t carry out the required checks before lending to her. Mrs L has brought her complaint to us via a Claims Management Company but for simplicity I will refer to he... (4 pages)View decision -
Decision Reference DRN-3266020
21 Apr 2022 Lloyds Bank PLC UpheldBanking and PaymentsDRN-3266020 The complaint Miss I complains that Lloyds Bank PLC treated her unfairly. She says her accounts were wrongly referred to its collections department and that an account application was wrongly declined. What happened Miss I received a letter in August 2019 from Lloyds’ collectio... (3 pages)View decision -
Decision Reference DRN-3321195
21 Apr 2022 Aviva Life & Pensions UK Limited UpheldInsuranceDRN-3321195 The complaint Mr I complains that Aviva Life & Pensions UK Limited declined a claim he made on his employer’s group income protection policy. What happened In January 2020 Mr I became absent from work with symptoms of anxiety and depression. He started a phased return to wo... (4 pages)View decision -
Decision Reference DRN-3394380
21 Apr 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3394380 The complaint Mr W complained that Everyday Lending Limited trading as Everyday Loans irresponsibly provided him with an unaffordable loan. What happened The main loan details are as follows: Date taken Amount Term months Monthly payment Total amount repayable January 2017 £2,0... (3 pages)View decision -
Decision Reference DRN-3337597
21 Apr 2022 Melton Mowbray Building Society UpheldMortgagesDRN-3337597 The complaint Mr B and Mrs D complain about delays caused by Melton Mowbray Building Society trading as The Melton Building Society when they applied for a buy to let mortgage. They say this led to their purchase falling through. Mr B and Mrs D ask that The Melton Building Soci... (3 pages)View decision
