We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119142 results
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Decision Reference DRN-3313362
9 Mar 2022 One Call Insurance Services Limited UpheldInsuranceDRN-3313362 The complaint Mr H has complained about the broker One Call Insurance Services Limited (OCISL) when he changed his car and the way it handled the cancellation of his car insurance policy. What happened Mr H bought a car insurance policy through a broker OCISL in October 2020. I... (4 pages)View decision -
Decision Reference DRN-3340020
9 Mar 2022 BMW Financial Services(GB) Limited UpheldConsumer CreditDRN-3340020 The complaint Mr C complains about the quality of a car supplied to him by BMW Financial Services (GB) Limited (“BMWFS”). What happened Mr C has been represented by a third party throughout his complaint. However for clarity, I’ve only referred to Mr C in this decision. Mr C ac... (8 pages)View decision -
Decision Reference DRN-3331557
9 Mar 2022 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-3331557 The complaint Ms P complains that Creation Consumer Finance Ltd has not properly addressed her claim under section 75 Consumer Credit Act 1974 in respect of a faulty wardrobe which was removed by the merchant. What happened The details of this complaint are well known to both p... (2 pages)View decision -
Decision Reference DRN-3325356
9 Mar 2022 Ageas Insurance Limited UpheldInsuranceDRN-3325356 The complaint Mr and Mrs P are unhappy with the alternative accommodation Ageas Insurance Limited (Ageas) provided when they claimed under their buildings insurance policy following an escape of water. Mr and Mrs P jointly held buildings and contents insurance with Ageas. Their... (2 pages)View decision -
Decision Reference DRN-3360084
9 Mar 2022 J D Williams & Company Limited UpheldConsumer CreditDRN-3360084 The complaint Mrs F says J D Williams & Company Limited (“J D Williams”), trading as Marisota, irresponsibly lent to her. She has requested that interest and late payment charges she paid on the account from October 2013 be refunded. What happened This complaint is about a ... (4 pages)View decision -
Decision Reference DRN-3283165
9 Mar 2022 U K Insurance Limited UpheldInsuranceDRN-3283165 The complaint Mr M and Ms G are unhappy with the proposed settlement from U K Insurance Limited trading as Natwest Insurance (UKI) following a claim made under their home insurance. What happened In 2011 Mr M and Ms G’s home was suffering from subsidence and repairs were carrie... (5 pages)View decision -
Decision Reference DRN-3246187
9 Mar 2022 Mercedes-Benz Financial Services UK Limited UpheldConsumer CreditDRN-3246187 The complaint Mrs J complains about the end of contract charges applied by Mercedes-Benz Financial Services UK Limited (“MBFS”) following the return of a hire car. Mrs J has been assisted in her complaint by a representative, however for ease of reference, I will only refer to ... (3 pages)View decision -
Decision Reference DRN-3318933
9 Mar 2022 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-3318933 The complaint Mr W complains that Creation Consumer Finance Ltd hasn’t refunded the cost of a damaged sofa. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. The facts are not in dispute so instead I’ll focus on givin... (2 pages)View decision -
Decision Reference DRN-2773152
9 Mar 2022 UK Credit Limited UpheldConsumer CreditDRN-2773152 The complaint Mr R complains about a loan he took from UK Credit Limited. What happened In April 2018, Mr R applied for and received a loan of £2,000. It was to be repaid in 36 monthly instalments of £95.96. He says he doesn’t believe the loan was ever affordable for him and if... (4 pages)View decision -
Decision Reference DRN-3281985
9 Mar 2022 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-3281985 The complaint Mr W complains that Creation Consumer Finance Ltd rejected his claim under section 75 Consumer Credit Act 1974 in respect of a damaged fridge freezer. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. Th... (2 pages)View decision
