We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 120469 results
-
Decision Reference DRN-3440931
21 Apr 2022 Nationwide Building Society UpheldBanking and PaymentsDRN-3440931 The complaint The estate of Mr P complains about the service it received from Nationwide Building Society (“Nationwide”) when it tried to make an international money transfer. What happened The estate of Mr P is represented by Mrs M in bringing this complaint. For ease of readi... (3 pages)View decision -
Decision Reference DRN-3298338
21 Apr 2022 Mapfre Asistencia, Compania Internacional De Seguros y Reaseguros, S.A. UpheldInsuranceDRN-3298338 The complaint Ms H and Mr K complain about the settlement they’ve been paid by Mapfre Asistencia, Compania Internacional De Seguros y Reaseguros, S.A. for a curtailment claim they made on a travel insurance policy. What happened In 2019, Ms H and Mr K booked a multi-centre back... (5 pages)View decision -
Decision Reference DRN-3409164
21 Apr 2022 Allay Claims Ltd UpheldClaims ManagementDRN-3409164 The complaint Mr F is unhappy about the fee Allay Claims Limited is asking him to pay for a successful payment protection insurance (PPI) claim. What happened In October 2018, Mr F had a successful PPI claim with one of his lenders I’ll call “M”. And shortly afterwards Allay as... (3 pages)View decision -
Decision Reference DRN-3405263
21 Apr 2022 Avantcredit Of Uk, Llc UpheldConsumer CreditDRN-3405263 The complaint Mr S has complained that AvantCredit of UK, LLC was irresponsible in lending to him. What happened In June 2014 AvantCredit provided Mr S with a loan of £1,200. The loan was repayable over 18 months and the monthly repayments were £110.83. The loan was repaid in M... (4 pages)View decision -
Decision Reference DRN-3438713
21 Apr 2022 Great Lakes Insurance SE UpheldInsuranceDRN-3438713 The complaint Mr R complains Great Lakes Insurance SE unfairly declined a claim for malicious damage against his Residential Landlord Insurance policy. Mr R thinks the claim should be met. What happened Mr R reported a malicious damage claim to Great Lakes in 2021. He says the ... (3 pages)View decision -
Decision Reference DRN-3353945
21 Apr 2022 Skyline Direct Limited UpheldConsumer CreditDRN-3353945 The complaint Miss M complains that Skyline Direct Limited (Skyline) gave her loans she couldn’t afford to repay. What happened Miss M took six home collected loans between February 2015 and April 2017. I’ve included some of the information we’ve received about these loans in t... (9 pages)View decision -
Decision Reference DRN-3440727
21 Apr 2022 British Gas Insurance Limited UpheldInsuranceDRN-3440727 The complaint Mrs K complains about British Gas Insurance Limited (British Gas) under her home emergency policy. Her complaint is that work carried out by a British Gas engineer led to more problems and she wants British Gas to complete remedial work. References to British Gas ... (6 pages)View decision -
Decision Reference DRN-3406863
21 Apr 2022 Lloyds Bank General Insurance Limited UpheldInsuranceDRN-3406863 The complaint Mr B has complained about his home insurer, Lloyds Bank General Insurance Limited as it refused his claim for damage to his garage and most of its contents caused by a fire (the bicycles in the garage were covered). What happened Mr B arranged a policy with Lloyds... (4 pages)View decision -
Decision Reference DRN-3440431
21 Apr 2022 Aviva Insurance Limited UpheldInsuranceDRN-3440431 The complaint Mr M has complained about his motor insurer, Aviva Insurance Limited. Mr M has many concerns about how Aviva handled a claim, as well as how it settled it. His concerns about the amount of the settlement have been dealt with in another decision issued by a colleag... (5 pages)View decision -
Decision Reference DRN-3438390
20 Apr 2022 Nationwide Building Society UpheldBanking and PaymentsDRN-3438390 The complaint Mr O complains about Nationwide Building Society (“Nationwide”) for the way it handled his query about a payment holiday and for placing a block on his credit card without advising him. He believes that this caused his applications for other credit to be unsuccess... (4 pages)View decision
