We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119142 results
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Decision Reference DRN-3269251
8 Mar 2022 Sanlam Life & Pensions UK Limited UpheldInvestmentsDRN-3269251 The complaint Mr L is represented by a claims management company (‘CMC’) in bringing his complaint. The CMC says Mr L was given unsuitable advice by Sanlam Life & Pensions UK Limited to take out a protection policy and an investment savings policy in 1991. What happened The... (4 pages)View decision -
Decision Reference DRN-3286015
8 Mar 2022 Loans 2 Go Limited UpheldConsumer CreditDRN-3286015 Complaint Miss I has complained that Loans 2 Go Limited (“L2G”) irresponsibly provided her with unaffordable loans. Background L2G provided initially provided Miss I with a loan of £250 in December 2019. This loan had an APR of 1,013.2% and a 18-month term. This all meant the t... (4 pages)View decision -
Decision Reference DRN-3275205
8 Mar 2022 National House-Building Council UpheldInsuranceDRN-3275205 The complaint Mr and Mrs R complain about the way National House-Building Council (“NHBC”) handled a claim they made on their building warranty. What happened Mr and Mrs R bought a new-build property that came with an NHBC warranty, which started in 2008. In the first two years... (4 pages)View decision -
Decision Reference DRN-3358930
8 Mar 2022 Madison CF UK Limited UpheldConsumer CreditDRN-3358930 The complaint Mrs L complained that Madison CF UK Limited trading as 118 118 Money lent to her irresponsibly and provided her with an unaffordable loan. What happened Mrs L was given a loan by 118 118 Money as follows: Loan start date Loan amount Monthly repayment Total amount ... (4 pages)View decision -
Decision Reference DRN-3346786
8 Mar 2022 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-3346786 The complaint Mr H is unhappy with Royal & Sun Alliance Insurance Plc’s handling of his subsidence claim What happened Mr H made a claim for subsidence and RSA appointed expert loss adjuster’s “C” to inspect and manage the claim on its behalf. Initial investigations suggest... (3 pages)View decision -
Decision Reference DRN-3216858
8 Mar 2022 AXA Insurance UK Plc UpheldInsuranceDRN-3216858 The complaint Ms G’s complaint is about AXA Insurance UK Plc’s handling of a claim made under her home insurance policy. I understand from reading the casefile that Ms G’s late husband was predominantly involved in the claim and subsequent complaint, but for ease of reference I... (5 pages)View decision -
Decision Reference DRN-3354684
8 Mar 2022 Accredited Insurance (Europe) Ltd UpheldInsuranceDRN-3354684 The complaint Mr P is unhappy with Accredited Insurance (Europe) Limited’s claim handling, the settlement, the further damage, and the delays he has encountered throughout, under his commercial vehicle insurance policy. What happened Mr P arranged insurance cover for a day so h... (5 pages)View decision -
Decision Reference DRN-2974225
8 Mar 2022 UK Credit Limited UpheldConsumer CreditDRN-2974225 The complaint Mr S, through a representative, says UK Credit Limited lent to him irresponsibly. What happened Mr S took out a guarantor loan from UK Credit on 7 January 2015. It was for £7,500 over 60 months. The monthly repayment was £272.12 and the total repayable was £16,329... (3 pages)View decision -
Decision Reference DRN-3358765
8 Mar 2022 Public Loss Adjusting Group Ltd UpheldInsuranceDRN-3358765 The complaint Mr A is unhappy with how PLA Loss Adjusting Group Ltd (PLA) assisted him in respect of a claim he needed to make under his home insurance policy. And, he is unhappy with the fee PLA has invoiced him for, in relation to this assistance. Mr A has been represented in... (10 pages)View decision -
Decision Reference DRN-3309085
8 Mar 2022 Southern Rock Insurance Company UpheldInsuranceDRN-3309085 The complaint Mr R complains about Southern Rock Insurance Company’s (Southern) handling of his claim about a non-fault accident under his motor insurance policy. Any reference to Southern includes its agents and contractors. What happened In August 2020 Mr R was involved in a ... (4 pages)View decision
