We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119142 results
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Decision Reference DRN-3354746
8 Mar 2022 Barclays Bank UK PLC UpheldConsumer CreditDRN-3354746 The complaint Mr K is unhappy Barclays Bank UK PLC recorded adverse information on his credit file including a default. Unfortunately, he experienced financial difficulties due to the Covid- 19 pandemic and now believes Barclays should have done more to help. What happened In 2... (6 pages)View decision -
Decision Reference DRN-3246648
8 Mar 2022 TRANSUNION INTERNATIONAL UK LIMITED UpheldConsumer CreditDRN-3246648 The complaint Miss S complains that TransUnion International UK Limited recorded someone else’s information on her credit file. What happened Miss S has told us that in 2020 she found an entry on her credit file that wasn’t hers. The entry was for someone with the same name and... (2 pages)View decision -
Decision Reference DRN-3352189
8 Mar 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3352189 The complaint Mr S complains about a mobile telephone he bought using his credit card account with Barclays Bank UK PLC. What happened In April 2020, Mr S used his credit card account with Barclays, to make an online purchase to buy a mobile telephone from a retailer. Around a ... (5 pages)View decision -
Decision Reference DRN-2847424
8 Mar 2022 Cowley & Miller Independent Financial Services Limited UpheldPensions and AnnuitiesDRN-2847424 The complaint Mr M complains that he received unsuitable advice about his pension from Tidal Wealth Management (TWM), an appointed representative of Cowley & Miller Independent Financial Services Limited (Cowley & Miller). Mr M has also complained about the lack of ongo... (6 pages)View decision -
Decision Reference DRN-3306358
8 Mar 2022 Promas Enterprises Limited UpheldConsumer CreditDRN-3306358 The complaint Mrs H complains that Promas Enterprises Limited unfairly levied a £500 fee when she cancelled a proposed personal contract hire agreement. What happened On 14 September 2020 Mrs H placed a personal contract hire order with Lease 4 Less. The order recorded that the... (2 pages)View decision -
Decision Reference DRN-3253112
8 Mar 2022 The National Farmers' Union Mutual Insurance Society Limited UpheldInsuranceDRN-3253112 The complaint Mrs B complains that The National Farmers’ Union Mutual Insurance Society Limited declined a claim under her horse and rider insurance policy and that they handled her claim badly. What happened For several years, Mrs B had a horse and rider insurance policy under... (3 pages)View decision -
Decision Reference DRN-3351747
8 Mar 2022 Ageas Insurance Limited UpheldInsuranceDRN-3351747 The complaint Mr L has complained about his motor insurer Ageas Insurance Limited as he thinks it undervalued his car when it was deemed to be damaged beyond repair when its catalytic converter (CAT) was stolen. What happened Mr L’s car was damaged by thieves taking its CAT. He... (4 pages)View decision -
Decision Reference DRN-3332377
8 Mar 2022 National Westminster Bank Plc UpheldConsumer CreditDRN-3332377 The complaint Mr A complains that National Westminster Bank Plc (NatWest) wanted to charge additional interest in respect of a COVID payment deferral period agreed when they’d previously told him they wouldn’t. What happened Mr A contacted NatWest in April 2020. He told them hi... (3 pages)View decision -
Decision Reference DRN-3330287
8 Mar 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3330287 The complaint Miss J complains about a loan given to her by Everyday Lending Limited. What happened In October 2010, Miss J applied for – and was given – a loan of £1,000 with Everyday. It was to be repaid in 12 monthly instalments of £132.12. She’s complained to Everyday that ... (3 pages)View decision -
Decision Reference DRN-3317498
8 Mar 2022 Hitachi Capital (UK) Plc UpheldConsumer CreditDRN-3317498 The complaint Mrs P is complaining Hitachi Capital (UK) Plc hasn’t reduced the amount she owes on a fixed sum loan agreement she took out to purchase some patio doors and windows. She brings the claim under S75 of the Consumer Credit Act 1974 (S75). What happened In June 2019 M... (4 pages)View decision
