We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
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Decision Reference DRN-3456696
31 Oct 2022 National Westminster Bank Plc UpheldBanking and PaymentsDRN-3456696 The complaint Mr T complains that National Westminster Bank PLC (NatWest) blocked and closed his accounts, without giving advance notice and without explaining why. What happened Mr T told our service NatWest blocked his personal and savings accounts on 14 September 2020. He sa... (2 pages)View decision -
Decision Reference DRN-3661890
31 Oct 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3661890 The complaint Mr B complains that Barclays Bank UK Plc have unfairly refused to refund over £5,000 to his credit card that he lost as part of an investment scam. What happened The details of this complaint are well known to both parties, so I will not repeat everything again he... (3 pages)View decision -
Decision Reference DRN-3763615
31 Oct 2022 QIC Europe Ltd UpheldInsuranceDRN-3763615 The complaint Mr W is unhappy that QIC Europe Limited (QIC) partially declined his claim for storm damage under his buildings insurance. What happened Mr W claimed under his home insurance for damage to his roof caused by a storm. Hip tiles had fallen and damaged the roof below... (2 pages)View decision -
Decision Reference DRN-3780490
31 Oct 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3780490 The complaint Mr H complains through his representative that Everyday Lending Limited trading as Everyday Loans irresponsibly lent him money on high cost loans he couldn’t afford to repay. What happened Everyday provided Mr H with the following loans: *rounded up or down He rep... (4 pages)View decision -
Decision Reference DRN-3728978
31 Oct 2022 Ageas Insurance Limited UpheldInsuranceDRN-3728978 The complaint Mr G complains Ageas Insurance Limited unfairly declined his buildings insurance claim. All references to Ageas also include its appointed agents. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. Instea... (2 pages)View decision -
Decision Reference DRN-3780732
31 Oct 2022 AXA Insurance UK Plc UpheldInsuranceDRN-3780732 The complaint Mr and Mrs O complain that AXA Insurance UK Plc unfairly declined part of their claim under their home insurance policy for damage from an escape of water. What happened I set out the background to the complaint within my provisional decision and also here. ‘Mr an... (7 pages)View decision -
Decision Reference DRN-3780787
31 Oct 2022 AA Underwriting Insurance Company Limited UpheldInsuranceDRN-3780787 The complaint Mr B complains AA Underwriting Insurance Company Limited (AA Underwriting) failed to provide him with the use of a courtesy car after he made a claim on his motor insurance policy. There are several parties and representatives of AA Underwriting involved throughou... (3 pages)View decision -
Decision Reference DRN-3780221
31 Oct 2022 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3780221 The complaint Mr B is unhappy that HSBC UK Bank Plc told him that he had an active credit account when in fact that wasn’t the case. What happened Mr B contacted HSBC and asked them whether the credit account which was showing in his list of accounts online with a credit limit ... (4 pages)View decision -
Decision Reference DRN-3759788
31 Oct 2022 MBNA Limited UpheldBanking and PaymentsDRN-3759788 The complaint Mr W has complained that MBNA Limited was irresponsible when it increased the limit on his credit card in 2016. What happened MBNA opened a credit card account for Mr W in 2004. This type of credit was an open-ended or running account facility. MBNA offered Mr W a... (6 pages)View decision -
Decision Reference DRN-3777708
31 Oct 2022 U K Insurance Limited UpheldInsuranceDRN-3777708 The complaint Mr V is unhappy with U K Insurance Limited (“UKI”)’s handling of an escape of water claim made under his home insurance policy. All references to UKI include its appointed agents. What happened Both parties have provided me with a detailed timeline of events. And ... (6 pages)View decision
