We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
-
Decision Reference DRN-3590488
31 Oct 2022 Digital Moneybox Limited UpheldInvestmentsDRN-3590488 The complaint Mrs M complains that Digital Moneybox Limited trading as Moneybox (‘DML’) delayed the sale of her shares and because of this she has lost out financially. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here... (2 pages)View decision -
Decision Reference DRN-3753383
31 Oct 2022 QIC Europe Ltd UpheldInsuranceDRN-3753383 The complaint Mr H has complained that QIC Europe Ltd (QIC) unfairly declined a claim for storm damage under a home insurance policy. What happened Mr H found a range of damage to his home following a storm. So, he contacted QIC to make a claim. QIC sent a surveyor who assessed... (3 pages)View decision -
Decision Reference DRN-3724394
31 Oct 2022 West Bay Insurance Plc UpheldInsuranceDRN-3724394 The complaint Ms R complains about how West Bay Insurance Plc handled and decided a claim made on her motor insurance policy. What happened Ms R said her car overheated after going over uneven ground. She took it to a garage where she said water was added to the engine causing ... (3 pages)View decision -
Decision Reference DRN-3772973
31 Oct 2022 American Express Services Europe Limited (AESEL) UpheldBanking and PaymentsDRN-3772973 The complaint Mrs B complains American Express Services Europe Limited (AESEL) took too long to complete a section 75 claim. What happened Mrs B booked a holiday overseas, and this was cancelled because of the pandemic. The holiday company refunded 70% of the price of the holid... (4 pages)View decision -
Decision Reference DRN-3756935
31 Oct 2022 Admiral Insurance Company Limited UpheldInsuranceDRN-3756935 The complaint Mr A complains that Admiral Insurance Company Limited didn’t honour the uninsured driver promise when he made a claim on his motor insurance policy. He wants a refund of his policy excess. What happened Mr A’s car was hit by another driver. The driver was uninsure... (2 pages)View decision -
Decision Reference DRN-3780340
31 Oct 2022 Bank of Scotland Plc UpheldInvestmentsDRN-3780340 The complaint Mr and Mrs T complained that Bank of Scotland plc trading as Halifax has failed to pay appropriate redress after it admitted it should have given them better investment advice when they invested in a plan that was too risky for them. Mr and Mrs T are represented b... (6 pages)View decision -
Decision Reference DRN-3780135
31 Oct 2022 National Westminster Bank Plc UpheldBanking and PaymentsDRN-3780135 The complaint Mr C and Mr C complain about National Westminster Bank Plc’s actions when closing their account. What happened Mr C and Mr C held a joint account with NatWest. In August 2021, NatWest sent a text to confirm that the account could no longer be used, and NatWest wer... (4 pages)View decision -
Decision Reference DRN-3749750
31 Oct 2022 QIC Europe Ltd UpheldInsuranceDRN-3749750 The complaint Ms K has complained about her property insurer QIC Europe Ltd in respect of a claim she made when there was a fire at her home. What happened There was a fire at Ms K’s home in July 2021. QIC accepted the claim, undertook some emergency clearance works and began c... (4 pages)View decision -
Decision Reference DRN-3751505
31 Oct 2022 Ageas Insurance Limited UpheldInsuranceDRN-3751505 The complaint Mr K complains Ageas Insurance Limited unfairly declined a claim on his landlord insurance policy. What happened In July 2021, Mr K made a claim after he found his tenants had damaged his property to facilitate the cultivation of cannabis. Ageas initially accepted... (3 pages)View decision -
Decision Reference DRN-3658653
31 Oct 2022 Volkswagen Financial Services (UK) Limited UpheldConsumer CreditDRN-3658653 Complaint Mr C has complained that Volkswagen Financial Services Limited (“VW”) unfairly entered into a guarantee and indemnity agreement with him, which left him as the guarantor on a hire-purchase agreement his step-sister entered into. Background In October 2018, Mr C’s step... (4 pages)View decision
