We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119142 results
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Decision Reference DRN-2922428
8 Mar 2022 Advanced Payment Solutions Limited UpheldBanking and PaymentsDRN-2922428 The complaint Mr M complains that Advance Payment Solutions Limited (trading as Cashplus) hasn’t refunded £5,449.18 that he says was made without his authority. What happened Mr M had an account with Cashplus. In 2020, Mr M had a night out with one of his clients. After an even... (6 pages)View decision -
Decision Reference DRN-3333925
8 Mar 2022 U K Insurance Limited UpheldInsuranceDRN-3333925 The complaint Mr S has complained about U K Insurance Limited (UKI) regarding how long it took to provide him a premium refund when he cancelled his van insurance. What happened Mr S arranged cover with UKI, to start on 2 November 2021, paying it the premium on 9 October 2021. ... (2 pages)View decision -
Decision Reference DRN-3308506
8 Mar 2022 Lloyds Bank General Insurance Limited UpheldInsuranceDRN-3308506 The complaint Mrs S complains about Lloyds Bank General Insurance Limited’s handling of her claim following an escape of water, under her home contents insurance policy. What happened In November 2020 Mrs S noticed damage caused by a water leak in her kitchen. She arranged for ... (5 pages)View decision -
Decision Reference DRN-3358283
8 Mar 2022 QIC Europe Ltd UpheldInsuranceDRN-3358283 The complaint Mr and Mrs R complained about how their claim was delayed and poorly managed under their home insurance policy with QIC Europe Ltd (“QIC”). What happened Mr and Mrs R made a claim on their policy with QIC in August 2020 when they discovered water leaking through t... (4 pages)View decision -
Decision Reference DRN-3214218
8 Mar 2022 London Community Credit Union Limited UpheldBanking and PaymentsDRN-3214218 The complaint Mr M complains about how London Community Credit Union Limited (LCCU) dealt with a transfer of funds into his account from overseas. What happened Mr M holds an account with LCCU. On 15 June 2020 Mr M’s relative transferred £165 from an overseas account to Mr M’s ... (3 pages)View decision -
Decision Reference DRN-3063285
8 Mar 2022 National Westminster Bank Plc UpheldConsumer CreditDRN-3063285 The complaint Mr A complains about the service he received after he contacted National Westminster Bank Plc (“NatWest”) for support due to the Covid-19 pandemic. What happened Mr A entered into a loan agreement with NatWest in 2019 for a term of 24 months. In April 2020, he ask... (3 pages)View decision -
Decision Reference DRN-3355878
8 Mar 2022 Barclays Bank UK PLC UpheldMortgagesDRN-3355878 The complaint Mrs B and Mr S complain that Barclays Bank UK PLC reduced the amount it would lend shortly before completion of their purchase. This had significant repercussions for which they’d like compensation. Mr S has dealt with the complaint throughout. What happened Mr S ... (3 pages)View decision -
Decision Reference DRN-3188110
8 Mar 2022 True Bearing Ltd UpheldPensions and AnnuitiesDRN-3188110 The complaint Mr D is complaining about advice given to him by True Bearing Ltd in 2010 in connection with his self invested personal pension (SIPP). What happened Mr D was advised in June 2010 to switch his existing personal pensions to a SIPP. The suitability report said Mr D... (7 pages)View decision -
Decision Reference DRN-3328044
8 Mar 2022 Bank of Scotland Plc UpheldBanking and PaymentsDRN-3328044 The complaint Mr and Ms B have complained that they have been living in overdraft for years and incurring substantial fees. They say Bank of Scotland plc trading as Halifax (“Halifax”) should have stepped in sooner and ought to have known they were suffering from financial diff... (3 pages)View decision -
Decision Reference DRN-3357746
8 Mar 2022 AXA Insurance UK Plc UpheldInsuranceDRN-3357746 The complaint Miss B complains that AXA Insurance UK Plc (AXA) have avoided her policy unfairly and refused her claim. What happened In January 2019 Miss B’s neighbour complained to her that structural work that was taking place at her property had caused a water escape into th... (4 pages)View decision
