We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121877 results
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Decision Reference DRN-3546251
16 Jun 2022 Revolut Ltd UpheldBanking and PaymentsDRN-3546251 The complaint Mr W complains Revolut Ltd unfairly blocked his account and provided him with very poor customer service. What happened Much of what follows repeats the background facts as set out in my provisional decision. I am repeating them now for the purposes of this final ... (3 pages)View decision -
Decision Reference DRN-3493642
16 Jun 2022 Volkswagen Financial Services (UK) Limited UpheldConsumer CreditDRN-3493642 The complaint Mr C has a hire purchase agreement with Volkswagen Financial Services (UK) Limited trading as Audi Financial Services (VWFS). He has complained VWFS didn’t treat him fairly when he asked for help with his agreement. What happened Mr C acquired a new car under a fo... (3 pages)View decision -
Decision Reference DRN-3504428
16 Jun 2022 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3504428 The complaint Mrs G complains about Options UK Personal Pensions LLP, (and trading as Carey Pensions UK LLP [Carey] at the time of the relevant events) accepting an application for a Self- Invested Personal Pension (SIPP), and an investment in Store First, from an unregulated b... (17 pages)View decision -
Decision Reference DRN-3546793
16 Jun 2022 Equifax Limited UpheldConsumer CreditDRN-3546793 The complaint Mr S has complained about the way in which Equifax Limited are reporting information on his credit file. What happened Both sides are most familiar with the case, so I’ll summarise things in brief. In late 2021, Mr S complained to Equifax that they were reporting ... (3 pages)View decision -
Decision Reference DRN-3502411
16 Jun 2022 U K Insurance Limited UpheldInsurancePage 1 of 3The complaint Mr H is unhappy that U K Insurance Limited (“UKI”) contractors damaged his dining table when his subsidence claim repairs were completed. What happened The background to this complaint is well known by both complaint parties. In summary: • Following a subsidence cl... (3 pages)View decision -
Decision Reference DRN-3546650
16 Jun 2022 TRANSUNION INTERNATIONAL UK LIMITED UpheldConsumer CreditDRN-3546650 The complaint Mr F has complained that TRANSUNION INTERNATIONAL UK LIMITED are recording his address incorrectly and refusing to correct it. What happened In summary, Mr F reported that his address was incorrect. TransUnion have added an “a” onto the property number, and he say... (3 pages)View decision -
Decision Reference DRN-3546311
16 Jun 2022 Clydesdale Financial Services Limited UpheldConsumer CreditDRN-3546311 The complaint Mr H complains that a car he has been financing through an agreement with Clydesdale Financial Services Limited, trading as Barclays Partner Finance (“BPF”) was misrepresented to him and was of unsatisfactory quality. What happened I issued my provisional decision... (5 pages)View decision -
Decision Reference DRN-3501686
16 Jun 2022 Bank of Scotland Plc UpheldMortgagesDRN-3501686 The complaint Mr H complained that markers wrongly recorded on his credit file by Bank of Scotland plc trading as Birmingham Midshires (“BM”) prevented him from getting a mortgage. He wanted BM to pay £1,000 in compensation for the impact this had on him. What happened Mr H had... (4 pages)View decision -
Decision Reference DRN-3393366
16 Jun 2022 Haven Insurance Company Limited UpheldInsuranceDRN-3393366 The complaint Ms P complains about Haven Insurance Company Limited (HIC) and the service they provided after she was involved in a road traffic accident. This includes the valuation of her vehicle and their decision to deduct her outstanding premiums for the policy year. Ms P h... (4 pages)View decision -
Decision Reference DRN-3464384
16 Jun 2022 Creation Financial Services Limited UpheldBanking and PaymentsDRN-3464384 The complaint Mr M complains about Creation Financial Services Limited’s (Creation) management of his credit card account. What happened Mr M says in February 2019 he arranged to transfer his credit card balance, taking advantage of a 0% interest rate. Mr M says Creation change... (2 pages)View decision
