We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119142 results
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Decision Reference DRN-3353309
8 Mar 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3353309 The complaint Mr P complains that Barclays Bank UK PLC loaded a fraud marker against him on the National Fraud Database. He’d like it removed and compensation. What happened In October 2016 Mr P applied for a mortgage with Barclays. However the application was rejected, and in ... (4 pages)View decision -
Decision Reference DRN-3279774
8 Mar 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3279774 The complaint Mrs W complains that Barclays Bank UK PLC recorded offensive and derogatory information about her. As a result, she said that stopped her going to a branch of Barclays, so she was unable to deposit money to her account, which led to missed payments. What happened ... (3 pages)View decision -
Decision Reference DRN-3327929
8 Mar 2022 Everyday Loans Limited UpheldConsumer CreditDRN-3327929 The complaint Mrs D complains that Everyday Loans Limited lent to her irresponsibly. What happened Everyday approved one loan for Mrs D in November 2019. It was for £3,001, scheduled to be repaid over four years (48 months) at just under £218 a month. Mrs D settled the account ... (3 pages)View decision -
Decision Reference DRN-3356562
8 Mar 2022 Barclays Bank UK PLC UpheldInvestmentsDRN-3356562 The complaint Mr G’s complaint is that he was mis-sold a mortgage endowment policy and a level term assurance (LTA) policy when he applied for a mortgage in 1994. Barclays Bank UK PLC is responsible for this complaint. In settlement of the complaint, Mr G wants to be paid £55,0... (5 pages)View decision -
Decision Reference DRN-3355977
8 Mar 2022 Beneficial Life (London) Limited UpheldInsuranceDRN-3355977 The complaint S have complained that one of Beneficial Life London Limited’s agent’s actions led to two motor fleet policies they had being cancelled, leaving them without insurance for their fleet of vans for two periods of time. And that this caused them inconvenience and fin... (5 pages)View decision -
Decision Reference DRN-3356111
8 Mar 2022 Premier Insurance Company Limited UpheldInsuranceDRN-3356111 The complaint Mrs B has complained that Premier Insurance Company Limited has failed to properly settle two claims against her motor insurance policy. She has also complained about the service Premier provided on her claims. What happened Mrs B was in an accident in June 2019 w... (4 pages)View decision -
Decision Reference DRN-3356368
8 Mar 2022 Everyday Loans Limited UpheldConsumer CreditDRN-3356368 The complaint Mr G has complained that Everyday Lending Limited (trading as “Everyday Loans”) lent to him irresponsibly. What happened Mr G was given a fixed term loan by Everyday Loans in a meeting, in one of its branches. The details of this is given below: Date taken Instalm... (3 pages)View decision -
Decision Reference DRN-3343384
7 Mar 2022 Ald Automotive Limited UpheldConsumer CreditDRN-3343384 The complaint Mrs H complains that Ald Automotive Limited (AA) is reporting incorrect information on her credit file. What happened In November 2017 Mrs H was supplied with a car and entered into a hire agreement with AA. In early 2019 her personal circumstances changed, and sh... (2 pages)View decision -
Decision Reference DRN-3305558
7 Mar 2022 J D Williams & Company Limited UpheldConsumer CreditDRN-3305558 The complaint Mrs K complains that she’s being pursued for an outstanding amount by J D Williams and Company Limited for items she never received. What happened In 2019 Mrs K ordered an item on her JDW account. Mrs K was moving at the end of the summer and the item still hadn’t... (2 pages)View decision -
Decision Reference DRN-3248237
7 Mar 2022 First Response Finance Ltd UpheldConsumer CreditDRN-3248237 The complaint Mrs J complains that a car acquired with finance from First Response Finance Ltd (FR) wasn’t of satisfactory quality. What happened In January 2021 Mrs J was supplied with a car and entered into a hire purchase agreement with FR. At the point of supply the car was... (3 pages)View decision
