We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119142 results
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Decision Reference DRN-3253466
7 Mar 2022 TRANSUNION INTERNATIONAL UK LIMITED UpheldConsumer CreditDRN-3253466 The complaint Mr M has complained that TRANSUNION INTERNATIONAL UK LIMITED were showing a default that should have fallen off his credit file. What happened Mr M went through an insolvency that started in 2015. As part of that, he had a credit card default. The default should h... (3 pages)View decision -
Decision Reference DRN-3255785
7 Mar 2022 Mercedes-Benz Financial Services UK Limited UpheldConsumer CreditDRN-3255785 The complaint Mr M complains about end of contract charges when his agreement with Mercedes-Benz Financial Services UK Limited. What happened In April 2019 Mr M was supplied with a car and entered into a contract hire agreement with MBFS. At the end of the agreement the car was... (2 pages)View decision -
Decision Reference DRN-3303314
7 Mar 2022 Ikano Bank AB (publ) UpheldConsumer CreditDRN-3303314 The complaint Mr S has complained that Ikano Bank AB (publ) rejected his claim against it under Section 75 of the Consumer Credit Act 1974. What happened Mr S bought solar panels for his home in February 2015. The purchase was funded by a loan from Ikano, and that business is ... (2 pages)View decision -
Decision Reference DRN-3348895
7 Mar 2022 Ikano Bank AB (publ) UpheldConsumer CreditDRN-3348895 The complaint Mr C has complained that Ikano Bank AB (publ) rejected his claim against it under Section 75 of the Consumer Credit Act 1974. What happened Mr C bought solar panels for his home in March 2015. The purchase was funded by a loan from Ikano, and that business is ther... (2 pages)View decision -
Decision Reference DRN-3331637
7 Mar 2022 abrdn Financial Planning And Advice Limited UpheldInvestmentsDRN-3331637 The complaint Mrs P has complained about the way 1825 Financial Planning and Advice Limited (1825) has managed her investment portfolios. She feels that no work or active management was carried out during the periods of 2017 to 2019. She’s also unhappy that the Woodford Equity ... (7 pages)View decision -
Decision Reference DRN-3331703
7 Mar 2022 abrdn Financial Planning And Advice Limited UpheldInvestmentsDRN-3331703 The complaint Mr P has complained about the way 1825 Financial Planning and Advice Limited (1825) has managed his investment portfolios. He feels that no work or active management was carried out during the periods of 2017 to 2019. He’s also unhappy that the Woodford Equity Inc... (11 pages)View decision -
Decision Reference DRN-2794880
7 Mar 2022 Bamboo Limited UpheldConsumer CreditDRN-2794880 The complaint Miss H, through a representative, says Bamboo Limited lent to her irresponsibly. What happened Miss H took out a 60-month guarantor loan for £3,000 from Bamboo on 18 November 2019. This means it was given on the basis she had a guarantor who would be responsible f... (3 pages)View decision -
Decision Reference DRN-2853873
7 Mar 2022 Loans 2 Go Limited UpheldConsumer CreditDRN-2853873 The complaint Mr B says Loans 2 Go Limited lent to him irresponsibly. What happened Mr B took out two instalment loans from Loans 2 Go. A summary of his borrowing follows. Loan 2 repaid loan 1 in part. loan taken out value, £ term in months monthly repayment, £ total repayable,... (4 pages)View decision -
Decision Reference DRN-3355163
7 Mar 2022 Bamboo Limited UpheldConsumer CreditDRN-3355163 The complaint Mr H complains about a loan provided to him by Bamboo Limited, (“Bamboo”), which he says was unaffordable. The complaint is brought to this service on Mr H’s behalf by a claims’ management company. But for ease, I shall refer below to all actions being taken by Mr... (6 pages)View decision -
Decision Reference DRN-3355625
7 Mar 2022 Sainsbury's Bank Plc UpheldConsumer CreditDRN-3355625 The complaint Mr B is unhappy that Sainsbury’s Bank Plc didn’t provide financial assistance when he contacted them for help, and that Sainsbury’s later defaulted his account for non-payment. What happened Mr B had a Sainsbury’s credit account. In March 2020, Mr B contacted Sain... (5 pages)View decision
