We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 120469 results
-
Decision Reference DRN-3189443
19 Apr 2022 Omni Capital Retail Finance Limited UpheldConsumer CreditDRN-3189443 The complaint Mr W has complained that Omni Capital Retail Finance Limited rejected his claim against it under Section 75 of the Consumer Credit Act 1974. What happened Mr W bought solar panels for his home in 2018. The purchase was funded by a loan from Omni Capital, and that ... (3 pages)View decision -
Decision Reference DRN-3433244
19 Apr 2022 Evergreen Finance London Limited UpheldConsumer CreditDRN-3433244 The complaint Mr M says Evergreen Finance London Limited, trading as MoneyBoat, lent to him irresponsibly. What happened Mr M took out two instalment loans from MoneyBoat. A summary of his borrowing follows. *Loan 2 was outstanding when Mr M brought his complaint to this servic... (3 pages)View decision -
Decision Reference DRN-3436793
19 Apr 2022 Barclays Bank UK PLC UpheldInvestmentsDRN-3436793 The complaint Mr R’s representative, his daughter Miss R, complains on his behalf about the service provided by Barclays Bank UK PLC. In short, Miss R is unhappy about the handling of her father’s Smart Investor account. What happened In August 2020, Miss R was appointed as a F... (5 pages)View decision -
Decision Reference DRN-3435956
19 Apr 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3435956 The complaint Mr M complains that Barclays Bank UK PLC trading as Barclaycard was irresponsible in increasing the credit limit on his account. What happened Mr M has a credit card account with Barclaycard. In June 2018, Barclaycard increased the credit limit on the account from... (3 pages)View decision -
Decision Reference DRN-3381789
19 Apr 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3381789 The complaint Mr P is unhappy that NewDay Ltd, trading as Aqua, approved him for increasing amounts of credit, all of which he feels were unaffordable for him at those times. What happened Mr P had a NewDay credit account with a credit limit of £600. In August 2016, NewDay incr... (7 pages)View decision -
Decision Reference DRN-3331912
19 Apr 2022 Sainsbury's Bank Plc UpheldMortgagesDRN-3331912 The complaint Mr W and Miss W complain that Sainsbury's Bank Plc (“SB”) caused delays to their mortgage application which led to the purchase of a property falling through. They were able to purchase an alternative property but have said that this caused them distress and ... (5 pages)View decision -
Decision Reference DRN-3436718
19 Apr 2022 Aviva Insurance Limited UpheldInsuranceDRN-3436718 The complaint Mr and Mrs P are unhappy with the settlement they’ve been provided with by Aviva Insurance Limited, after making a claim under their travel insurance policy. What happened Mr and Mrs P have explained they went abroad on holiday, on 5 March 2020. They were due to r... (4 pages)View decision -
Decision Reference DRN-3412840
19 Apr 2022 Santander Consumer (UK) Plc UpheldConsumer CreditDRN-3412840 The complaint Miss S complains that Santander Consumer (UK) Plc refused to let her reject a faulty car. What happened In September 2019 Miss S acquired a three-year-old car funded by a deposit of £500 and the balance with a Conditional Sale Agreement for £14,133.00. Miss S has ... (3 pages)View decision -
Decision Reference DRN-3424629
19 Apr 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3424629 The complaint Mrs S has complained that Everyday Lending Limited trading as Everyday Loans (“EDL”) was irresponsible to have agreed credit for her. What happened EDL provided Mrs S with a loan of £2,000 in September 2019. The total amount of £3,870, including i... (3 pages)View decision -
Decision Reference DRN-3432136
19 Apr 2022 Aviva Insurance Limited UpheldInsuranceDRN-3432136 The complaint Mr T complained his claim under his home emergency policy with Aviva Insurance Limited (“Aviva”) was unfairly settled. Mr T had representation during the complaint, but for ease and simplicity I will only refer to Mr T. What happened Mr T wanted to make a claim to... (3 pages)View decision
