We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 128085 results
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Decision Reference DRN-3696441
1 Feb 2023 JLT Wealth Management Limited UpheldPensions and AnnuitiesDRN-3696441 The complaint Mr J complains about the advice given by JLT Wealth Management Limited (‘JLT’) when he transferred the benefits from his defined-benefit (‘DB’) occupational pension scheme to a personal pension. He says the advice was unsuitable for him and believes this has cause... (10 pages)View decision -
Decision Reference DRN-3880301
1 Feb 2023 BUPA Insurance Limited UpheldInsuranceDRN-3880301 The complaint Miss G complains about how BUPA Insurance Limited dealt with a claim against her group private medical insurance policy. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here in full. In summary, Miss G is a ... (4 pages)View decision -
Decision Reference DRN-3924379
1 Feb 2023 Morses Club PLC UpheldConsumer CreditDRN-3924379 The complaint Mr P, through a representative, complains that Morses Club PLC (Morses) didn’t carry out proportionate affordability checks before it granted him loans. What happened Mr P was advanced at least ten home collected loans between August 2013 and August 2018. I’ve inc... (5 pages)View decision -
Decision Reference DRN-3801090
1 Feb 2023 Nationwide Building Society UpheldBanking and PaymentsDRN-3801090 The complaint Mr C complains that Nationwide Building Society rejected an ISA application because his identification (“ID”) was not provided, and did not advise Mr C it had done this. What happened Mr C applied for a help to buy ISA in November 2019. His application was process... (3 pages)View decision -
Decision Reference DRN-3835645
1 Feb 2023 Lloyds Bank PLC UpheldBanking and PaymentsDRN-3835645 The complaint Miss H complains that Lloyds Bank PLC charged her fees and overdraft interest when it ought not to have. Miss H also says that she is entitled to compensation from Lloyds for distress and inconvenience which spanned three decades. Miss H used to be represented by ... (9 pages)View decision -
Decision Reference DRN-3749356
1 Feb 2023 Openwork Limited UpheldInvestmentsDRN-3749356 The complaint Ms S complains about the acts of Mr J. She says she believed she was investing money through Mr J (on Mr J’s advice) but it’s now clear Mr J kept most of the money himself. She says Openwork Limited is responsible because Mr J was with a business that was an appoi... (16 pages)View decision -
Decision Reference DRN-3938434
1 Feb 2023 National Westminster Bank Plc UpheldBanking and PaymentsDRN-3938434 The complaint Miss S complains about National Westminster Bank Plc’s (“NatWest”) handling of her request to recover funds which were sent to an incorrect account. What happened Miss S made an online payment of £5,000 to an account but later realised she’d sent it to the wrong a... (4 pages)View decision -
Decision Reference DRN-3818336
1 Feb 2023 Gallium Fund Solutions Limited UpheldInvestmentsDRN-3818336 The complaint In June 2017, Mr N invested £20,000 in a Three-Year Fixed Monthly Income IFISA Bond with Basset & Gold Plc (“B&G Plc”). He says he was mis-sold the investments by Basset Gold Limited (“BG Ltd”) and this has resulted in him losing all his money. What happen... (5 pages)View decision -
Decision Reference DRN-3929728
1 Feb 2023 Jones Finance Company UpheldConsumer CreditDRN-3929728 The complaint Mrs J complains Jones Finance Company (Jones) provided her with loans that she couldn’t afford to repay. What happened Mrs J has complained about 17 loans advanced between May 2018 and January 2022. A summary of Mrs J’s borrowing, based on the information provided... (12 pages)View decision -
Decision Reference DRN-3937040
1 Feb 2023 AA Underwriting Insurance Company Limited UpheldInsuranceDRN-3937040 The complaint Mr C and Miss F complain about how AA Underwriting Insurance Company Limited handled and settled a claim they made under their home insurance policy for storm damage. What happened The background to this complaint, and my initial conclusions, were set out in my pr... (7 pages)View decision