We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119142 results
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Decision Reference DRN-3354728
7 Mar 2022 Aviva Life & Pensions UK Limited UpheldPensions and AnnuitiesDRN-3354728 The complaint Mr and Mrs S complain that Aviva Life & Pensions UK Limited has made several errors on their retirement and investment accounts causing them distress and inconvenience. Mr S is representing both himself and Mrs S who has separate accounts from Mr S. Any refere... (5 pages)View decision -
Decision Reference DRN-3334790
7 Mar 2022 Tesco Personal Finance PLC UpheldBanking and PaymentsDRN-3334790 The complaint Mrs W has complained that Tesco Personal Finance PLC (“TPF”) rejected her claim against it under section 75 of the Consumer Credit Act 1974 in relation to her purchase of some solar panels. She is represented in this complaint by a claims management company (“the ... (3 pages)View decision -
Decision Reference DRN-3192972
7 Mar 2022 Madison CF UK Limited UpheldConsumer CreditDRN-3192972 The complaint Mr F complained that Madison CF UK Limited trading as 118 118 Money lent to him irresponsibly and provided him with an unaffordable loan. What happened Mr F was given a loan by 118 118 Money as follows: Loan start date Loan amount Monthly repayment Total amount pa... (3 pages)View decision -
Decision Reference DRN-3204664
7 Mar 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3204664 The complaint Mrs S complains that that Everyday Lending Limited trading as Everyday Loans provided her with loans that she was unable to afford to repay. What happened Everyday provided Mrs S with two loans, one in October 2014, for £5,000 repayable at just over £193 a month, ... (4 pages)View decision -
Decision Reference DRN-3277801
7 Mar 2022 Avantcredit Of Uk, Llc UpheldConsumer CreditDRN-3277801 The complaint Mr H has complained that AvantCredit of UK, LLC was irresponsible in lending to him. What happened In September 2015 AvantCredit provided Mr H with a loan of £2,700. The loan was repayable over 48 months and the monthly repayments were £148.87. The APR was 79.57%.... (4 pages)View decision -
Decision Reference DRN-3355372
7 Mar 2022 Pockit Limited UpheldBanking and PaymentsDRN-3355372 The complaint Miss E complains that Pockit Limited is holding her liable for card transactions which she says she didn’t make or otherwise authorise. What happened The circumstances of this complaint are well known to both parties, so I will not repeat them all again here in de... (3 pages)View decision -
Decision Reference DRN-3207058
7 Mar 2022 Avantcredit Of Uk, Llc UpheldConsumer CreditDRN-3207058 The complaint Ms G complained that AvantCredit of UK, LLC lent to her irresponsibly and provided her with unaffordable lending. What happened AvantCredit provided a loan to Ms G as follows: Date taken Loan amount Term Typical monthly repayment Total amount repayable Loan status... (3 pages)View decision -
Decision Reference DRN-3354037
7 Mar 2022 HSBC UK Bank Plc UpheldConsumer CreditDRN-3354037 The complaint Miss K is unhappy with the service she received from HSBC UK Bank Plc surrounding her requests for two three-month payment holidays on her loan account. What happened Miss K requested a three-month payment holiday on her loan account from HSBC because she was stru... (3 pages)View decision -
Decision Reference DRN-3354920
7 Mar 2022 AWP P&C SA UpheldInsuranceDRN-3354920 The complaint Mr K has complained about AWP P&C AS’s (AWP) handling of a claim on his mobile phone insurance policy. Mr K’s policy is branded in the name of the manufacturer of his phone. The policy says that in order to make a claim he should contact the manufacturer’s rep... (2 pages)View decision -
Decision Reference DRN-3353002
7 Mar 2022 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-3353002 The complaint Mr S complains about the quality of a car he has been financing through an agreement with Creation Consumer Finance Ltd (“Creation”). What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. Instead I’ll focus ... (3 pages)View decision
