We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 128085 results
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Decision Reference DRN-3796740
1 Feb 2023 Lloyds Bank PLC UpheldBanking and PaymentsDRN-3796740 The complaint Miss C complains about the way Lloyds Bank Plc handled a claim she made under section 75 of the Consumer Credit Act 1974. What happened Miss C used her credit card to buy a car, but she had problems with it almost immediately and decided to return it to the car d... (2 pages)View decision -
Decision Reference DRN-3938432
1 Feb 2023 British Gas Insurance Limited UpheldInsuranceDRN-3938432 The complaint Mrs C complains about her annual service cover with British Gas Insurance Limited (BGIL). And their handling of a claim for her gas fire made under her home insurance policy. What happened Mrs C took out a Home Care Service 3 policy with BGIL in November 2017. The... (4 pages)View decision -
Decision Reference DRN-3620352
1 Feb 2023 Portal Financial Services LLP UpheldPensions and AnnuitiesDRN-3620352 The complaint Mr T complains that some advice given to him by Portal Financial Services LLP about the transfer and investment of his pension savings was unsuitable. What happened In 2013 Mr T was introduced to Portal by a financial advisor. Portal provided Mr T with advice abou... (6 pages)View decision -
Decision Reference DRN-3927154
1 Feb 2023 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3927154 The complaint Mr D has complained that Barclays Bank UK Plc, trading as Barclaycard, irresponsibly lent to him. What happened Mr D opened a credit card account with Barclaycard in 2012 with an initial credit limit of £400. His credit limit was increased several times over the c... (4 pages)View decision -
Decision Reference DRN-3895586
1 Feb 2023 NewDay Ltd UpheldBanking and PaymentsDRN-3895586 The complaint Mr S says NewDay Ltd irresponsibly lent to him. What happened This complaint is about two credit card accounts NewDay Ltd provided. The Marbles account was opened in July 2018. Mr S was given an initial credit limit of £1,200. This limit was increased four times u... (3 pages)View decision -
Decision Reference DRN-3898071
1 Feb 2023 Everyday Lending Limited UpheldConsumer CreditDRN-3898071 The complaint Mr M complains that Everyday Lending Limited, trading as Everyday Loans, lent to him when he could not afford it. What happened Mr M was approved for one loan in March 2017. It was for £5,000 and the repayments were scheduled to be £372.67 a month for 36 months. T... (3 pages)View decision -
Decision Reference DRN-3938368
1 Feb 2023 AWP P&C SA UpheldInsuranceDRN-3938368 The complaint Mr A and Ms S are unhappy that AWP P&C SA declined to cover their unused, pre-booked accommodation, under their travel insurance policy. What happened Mr A and Ms S purchased an annual multi trip travel insurance policy with AWP P&C S&A. This provided ... (4 pages)View decision -
Decision Reference DRN-3905183
1 Feb 2023 Everyday Lending Limited UpheldConsumer CreditDRN-3905183 Complaint Ms J has complained about a personal loan Everyday Lending Limited (“Everyday Lending”) provided to her. She says that the loan was unaffordable and so shouldn’t have been provided to her. Background Everyday Lending provided Ms J with a loan for £3,000.00 in June 201... (3 pages)View decision -
Decision Reference DRN-3916387
31 Jan 2023 Admiral Insurance Company Limited UpheldInsuranceDRN-3916387 The complaint Miss E complains that Admiral Insurance Company Limited unfairly declined a claim for storm damage to her roof and home under her home insurance. What happened Miss E had an Admiral home insurance policy. In November 2021, her roof was damaged during storm Arwen. ... (3 pages)View decision -
Decision Reference DRN-3721952
31 Jan 2023 AWP P&C SA UpheldInsuranceDRN-3721952 The complaint Mrs P complains that AWP P&C SA declined her travel insurance policy claim. My references to AWP include its agents. A member of Mrs P’s family represents her in this complaint. What happened Mrs P had travel insurance through her bank account, insured by AWP.... (3 pages)View decision