We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
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Decision Reference DRN-3777208
27 Oct 2022 Shop Direct Finance Company Limited UpheldConsumer CreditDRN-3777208 The complaint Miss J has complained, in summary, that Shop Direct Finance Company Limited, (“Shop Direct”), (“Shop Direct”), lent to her irresponsibly. She said the lending was unaffordable for her. What happened Shop Direct opened a credit account for Miss J in December 2017 w... (6 pages)View decision -
Decision Reference DRN-3726902
27 Oct 2022 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-3726902 The complaint Mrs S has complained that about the way Royal and Sun Alliance Insurance Limited (“RSA”) dealt with her when she tried to make a claim under her home insurance policy when she had an escape of water in her home. What happened Shortly before Christmas 2021, Mrs S f... (3 pages)View decision -
Decision Reference DRN-3267138
27 Oct 2022 Argentis Wealth Management Ltd UpheldPensions and AnnuitiesDRN-3267138 The complaint Mr A complains that Compass Wealth Management Consultants Limited (Compass) gave him unsuitable advice. In particular he says it advised him to move his personal pension pot to a self-invested personal pension (SIPP) so he could invest £20,000 of his pension pot i... (9 pages)View decision -
Decision Reference DRN-3737173
27 Oct 2022 TSB Bank plc UpheldBanking and PaymentsDRN-3737173 The complaint Mr and Mrs G have complained that TSB Bank Plc (“TSB”) didn’t inform them that the fee- waiver that was applicable to their Platinum account was being removed. What happened One of our adjudicators assessed the complaint and she ultimately upheld the complaint. Sh... (2 pages)View decision -
Decision Reference DRN-3192976
27 Oct 2022 Shop Direct Finance Company Limited UpheldConsumer CreditDRN-3192976 The complaint Ms F complains Shop Direct Finance Company Limited trading as Very didn’t provide clear information about the repayment method for goods she purchased on its website; and that she received poor customer service during its handling of her complaint. Ms F is represe... (5 pages)View decision -
Decision Reference DRN-3774958
27 Oct 2022 Bank of Scotland Plc UpheldBanking and PaymentsDRN-3774958 Complaint Mr C is unhappy that Bank of Scotland plc (trading as Halifax) won’t refund him the money he lost as part of a safe account scam. Background Mr C has an account with Halifax. In May 2021, he was called by a man who claimed to be a Halifax employee and a member of its ... (7 pages)View decision -
Decision Reference DRN-3772816
27 Oct 2022 Barclays Bank UK PLC UpheldInvestmentsDRN-3772816 The complaint Mr S complained that the compensation offer of £275 made by Barclays Bank UK PLC in respect of admitted delays when transferring his ISA from another financial services provider was inadequate. He felt the significant distress and inconvenience he was caused over ... (4 pages)View decision -
Decision Reference DRN-3770787
27 Oct 2022 WPS ADVISORY Ltd UpheldPensions and AnnuitiesDRN-3770787 The complaint Mrs P wanted to transfer her occupational Defined Benefit (DB) pension scheme to a personal arrangement. She says that her advisers, WPS ADVISORY Ltd (WPS), caused delays meaning she missed her guarantee date, resulting in a lower transfer value. She would like WP... (4 pages)View decision -
Decision Reference DRN-3516573
27 Oct 2022 Think Money Limited UpheldBanking and PaymentsDRN-3516573 The complaint Mr H has complained about how Think Money Limited (TML) responded to a claim for money back in relation to a purchase he’d made on his debit card. He’s also complained about ongoing service issues. What happened Mr H paid £27.50 to a firm for a fit to fly antigen ... (5 pages)View decision -
Decision Reference DRN-3705715
27 Oct 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3705715 The complaint Miss T complains that Everyday Lending Limited lent to her when she could not afford it. She says that Everyday Lending did not verify her financial situation properly. Miss T says that the cost of the loan was ‘excruciating’. What happened Miss T applied for and ... (7 pages)View decision
