We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 120469 results
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Decision Reference DRN-3391812
19 Apr 2022 Ikano Bank AB (publ) UpheldConsumer CreditDRN-3391812 The complaint Mr and Mrs F complain that Ikano Bank AB (publ) rejected their claim regarding a boiler servicing contract. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. The facts are not in dispute so instead I’ll ... (2 pages)View decision -
Decision Reference DRN-3388588
19 Apr 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3388588 The complaint Miss S complains about Everyday Lending Limited trading as Trusttwo (ELL) and the service they’ve provided her since she made them aware her circumstances had changed, and she was no longer able to meet her minimum monthly repayment. What happened In February 2019... (4 pages)View decision -
Decision Reference DRN-3387491
19 Apr 2022 Avantcredit Of Uk, Llc UpheldConsumer CreditDRN-3387491 The complaint Miss O has complained that AvantCredit of UK, LLC trading as AvantCredit was irresponsible in lending to her. What happened In January 2016 AvantCredit provided Miss O with a loan of £1,500. The loan was repayable over 36 months and the monthly repayments were £66... (4 pages)View decision -
Decision Reference DRN-3355984
19 Apr 2022 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3355984 The complaint Mrs M is a sole trader. She complains about the way HSBC UK Bank Plc handled her application for a new account, which she needed in order to apply for a Bounce Back Loan. What happened Mrs M held a personal account with HSBC. She wanted to apply to the bank for a ... (4 pages)View decision -
Decision Reference DRN-3428008
19 Apr 2022 Loans 2 Go Limited UpheldConsumer CreditDRN-3428008 Complaint Miss B has complained that Loans 2 Go Limited (“L2G”) provided her with unaffordable loans. Background L2G initially provided Miss B with a loan for £250 in January 2021. This loan had an APR of 1,013.2% and an 18-month term. This all meant the total amount repayable ... (4 pages)View decision -
Decision Reference DRN-3431153
19 Apr 2022 Avantcredit Of Uk, Llc UpheldConsumer CreditDRN-3431153 Complaint Mr A has complained about loans AvantCredit of UK, LLC (“Avant Credit”) provided to him. He says the loans were unaffordable. Background Avant Credit provided Mr A with an initial loan for £5,000.00 in April 2016. This loan was due to be repaid in 36 monthly instalmen... (2 pages)View decision -
Decision Reference DRN-3426404
19 Apr 2022 Avantcredit Of Uk, Llc UpheldConsumer CreditDRN-3426404 Complaint Ms N has complained about a loan AvantCredit of UK, LLC (“Avant Credit”) provided to her. She says the loan was unaffordable. Background Avant Credit provided Ms N with a loan for £6,000.00 in August 2015. This loan was due to be repaid in 36 monthly instalments of £2... (2 pages)View decision -
Decision Reference DRN-3426348
19 Apr 2022 Avantcredit Of Uk, Llc UpheldConsumer CreditDRN-3426348 Complaint Ms G has complained about a loan AvantCredit of UK, LLC (“Avant Credit”) provided to her. She says the loan was unaffordable. Background Avant Credit provided Ms G with a loan for £2,000.00 in November 2017. This loan was due to be repaid in 36 monthly instalments of ... (2 pages)View decision -
Decision Reference DRN-3423846
19 Apr 2022 Avantcredit Of Uk, Llc UpheldConsumer CreditDRN-3423846 Complaint Mr W has complained about a loan AvantCredit of UK, LLC (“Avant Credit”) provided to him. He says the loan was unaffordable. Background Avant Credit provided Mr W with a loan for £4,750.00 in April 2017. This loan was due to be repaid in 36 monthly instalments of just... (2 pages)View decision -
Decision Reference DRN-3417742
19 Apr 2022 Avantcredit Of Uk, Llc UpheldConsumer CreditDRN-3417742 Complaint Mr C has complained about a loan AvantCredit of UK, LLC (“Avant Credit”) provided to him. Background Avant Credit provided Mr C with a loan for £1,800.00 in September 2015. This loan was due to be repaid in 24 monthly instalments of just over £107. One of our adjudica... (2 pages)View decision
