We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119142 results
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Decision Reference DRN-3353913
7 Mar 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3353913 The complaint Mr A complains that Barclays Bank UK PLC trading as Barclaycard failed to apply a payment holiday to one of his credit cards. What happened The background to this complaint and my initial conclusions were set out in my provisional decision. I said: Mr A had three ... (3 pages)View decision -
Decision Reference DRN-3205360
7 Mar 2022 S.D. Taylor Limited UpheldConsumer CreditDRN-3205360 The complaint Miss D says S.D. Taylor Limited trading as Loans at Home (LaH), irresponsibly lent to her. She says that she struggled to repay the lending and she was frequently offered new loans before the ones she was repaying had ended. She said she had to keep borrowing to r... (4 pages)View decision -
Decision Reference DRN-3131302
7 Mar 2022 Madison CF UK Limited UpheldConsumer CreditDRN-3131302 The complaint Mr G complains about Madison CF UK Limited trading as 118 188 Money (MCU) and their decision to provide him with a high interest loan, which he says was unaffordable. What happened In December 2016, Mr G applied for a loan with MCU. This application was approved, ... (4 pages)View decision -
Decision Reference DRN-3352415
7 Mar 2022 Lloyds Bank PLC UpheldBanking and PaymentsDRN-3352415 The complaint Mr M complains Lloyds Bank PLC won’t reimburse money he lost when he fell victim to a scam. What happened Mr M opened a trading account with ‘Wisebanc’ after seeing an advert online. He was attracted to the guaranteed returns offered of £1,000 a day. He was persua... (4 pages)View decision -
Decision Reference DRN-3272547
7 Mar 2022 Westerby Trustee Services Limited UpheldPensions and AnnuitiesDRN-3272547 The complaint Mr B complains that Westerby Trustee Services Limited (“Westerby”) should not have accepted investments into his Self-Invested Personal Pension (“SIPP”) without carrying out the necessary checks. What happened Westerby has been represented by two law firms for per... (38 pages)View decision -
Decision Reference DRN-3354287
7 Mar 2022 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3354287 The complaint Mr B complains that errors by HSBC UK Bank Plc adversely affected his ability to apply to the bank for a Bounce Back Loan. What happened Mr B was a partner in a partnership. The partnership banked with HSBC. Mr B’s partner, Mr H, passed away in 2015. HSBC was noti... (4 pages)View decision -
Decision Reference DRN-3353265
7 Mar 2022 Bank of Scotland Plc UpheldBanking and PaymentsDRN-3353265 The complaint Mr G is unhappy that the Bank of Scotland plc trading as Halifax declined his application for an overdraft. What happened In May 2021, Mr G was looking for a new current account as his existing provider was leaving the current account market. As Halifax was offeri... (3 pages)View decision -
Decision Reference DRN-3227524
7 Mar 2022 Sun Life Assurance Company of Canada (U.K.) Limited UpheldPensions and AnnuitiesDRN-3227524 The complaint Mrs J’s complaint is that Sun Life Assurance Company of Canada (U.K.) Limited (Sun Life) mis-sold her a free standing additional voluntary contribution (FSAVC) policy. Mrs J says taking this policy was not a suitable option given her circumstances at the time. Wha... (3 pages)View decision -
Decision Reference DRN-3352447
7 Mar 2022 Carcashpoint Limited UpheldConsumer CreditDRN-3352447 The complaint Mr L has complained that CarCashPoint Limited (“CCP”) was irresponsible to have agreed credit for him. What happened CCP provided Mr L with four loans – three in 2016 and one in 2018. I’ve summarised some of the information CCP provided about these loans in the fo... (4 pages)View decision -
Decision Reference DRN-3277783
7 Mar 2022 Avantcredit Of Uk, Llc UpheldConsumer CreditDRN-3277783 Complaint Mr P has complained about a loan AvantCredit of UK, LLC (“Avant Credit”) provided to her. He says the loan was provided at a time when he was already struggling and was therefore unaffordable. Background Avant Credit provided Mr P with a loan for £8,300.00 in December... (2 pages)View decision
