We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119142 results
-
Decision Reference DRN-3353861
7 Mar 2022 Red Sands Insurance Company (Europe) Limited UpheldInsuranceDRN-3353861 The complaint Mr L has complained about Red Sands handling of a claim on his pet insurance policy. Reference to Red Sands includes its agents which administer the policy on its behalf. What happened In 2017 Mr L took out a “lifetime” pet policy for his dog, who I’ll refer to as... (3 pages)View decision -
Decision Reference DRN-3349651
7 Mar 2022 Madison CF UK Limited UpheldConsumer CreditDRN-3349651 The complaint Mr C complained that Madison CF UK Limited trading as 118 118 Money acted irresponsibly when it gave him unaffordable loans. What happened Mr C has brought his complaint to us through his representative, but to keep things simpler, I’ll just refer to Mr C. Mr C to... (4 pages)View decision -
Decision Reference DRN-3353869
7 Mar 2022 Oakbrook Finance Limited UpheldConsumer CreditDRN-3353869 The complaint Mrs B complained that OAKBROOK FINANCE LIMITED trading as Likely Loans acted irresponsibly when it gave her unaffordable loans. What happened Likely Loans provided two loans to Mrs B as follows: Loan Date taken Amount Term Monthly repayment Total Payable Date repa... (5 pages)View decision -
Decision Reference DRN-3305723
7 Mar 2022 Kensington Mortgage Company Limited UpheldMortgagesDRN-3305723 The complaint Ms S complains that Kensington Mortgage Company Limited won’t remove her ex-husband from their joint mortgage, and won’t allow her to switch the mortgage onto a lower interest rate. What happened In 2004, Ms S and her then husband took out a mortgage with First Na... (3 pages)View decision -
Decision Reference DRN-3350784
7 Mar 2022 Madison CF UK Limited UpheldConsumer CreditDRN-3350784 The complaint Mr M complained that Madison CF UK Limited trading as 118 118 Money irresponsibly provided him with unaffordable loans. What happened 118 118 Money provided Mr M with loans as follows: Loan Date taken Loan amount Term Monthly repayment Date repaid 1 07/10/2018 £3,... (5 pages)View decision -
Decision Reference DRN-3226456
7 Mar 2022 Honeycomb Finance Limited UpheldConsumer CreditDRN-3226456 Complaint Mr D has complained that Honeycomb Finance Limited (“Honeycomb”) provided him with an unaffordable loan. Background Honeycomb provided Mr D with a loan for £7,000.00 in September 2016. The loan had an APR of 18.9% and a 36-month term. This meant that the total amount ... (4 pages)View decision -
Decision Reference DRN-3276407
7 Mar 2022 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3276407 The complaint A company, which I’ll refer to as “S”, complains that HSBC UK Bank Plc unfairly deprived it of access to its funds when restricting and closing its bank account. S’s director, Mr T, brings the complaint on the company’s behalf. What happened S banked with HSBC. It... (3 pages)View decision -
Decision Reference DRN-3341675
7 Mar 2022 Bank of Scotland Plc UpheldBanking and PaymentsDRN-3341675 The complaint and what happened Mr W complains Bank of Scotland plc, trading as Halifax, won’t refund money he lost when he fell victim to a scam. The full details of this complaint are well known to both parties, so I won’t repeat them here. Instead, I’ll recap the key points ... (3 pages)View decision -
Decision Reference DRN-3223249
7 Mar 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3223249 Complaint Ms A has complained that Everyday Lending Limited (“Everyday Lending”) irresponsibly provided her with unaffordable loans. Background Everyday Lending provided Ms A with two loans. The first loan for £2,000.00 was provided in July 2018. It had an APR of 106.8% and was... (4 pages)View decision -
Decision Reference DRN-3249449
6 Mar 2022 RCI Financial Services Limited UpheldConsumer CreditDRN-3249449 The complaint Mr T complains about the quality of a used car that was supplied through a hire purchase agreement with RCI Financial Services Limited (RCIFS). What happened In May 2020 Mr T acquired a used car through a hire purchase agreement with RCIFS. The term of the agreem... (4 pages)View decision
