We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119142 results
-
Decision Reference DRN-3352999
5 Mar 2022 Fairmead Insurance Limited UpheldInsuranceDRN-3352999 The complaint Ms W is unhappy with how Fairmead Insurance Limited, trading as Legal and General (‘Faimead’) handled her home insurance claim and the quality of the repairs carried out. In my decision, any reference to Fairmead also includes the actions of its associated agents.... (3 pages)View decision -
Decision Reference DRN-3352983
5 Mar 2022 Quickly Finance Limited UpheldClaims ManagementDRN-3352983 The complaint Mrs M and Mr M complain that Quickly Finance Limited trading as Fast Track Reclaim (FTR) are asking for a success fee for a claim that they’d already paid. What happened In June 2019, Mrs M and Mr M signed letters of authority (LoA) instructing FTR to act for them... (4 pages)View decision -
Decision Reference DRN-3109924
5 Mar 2022 UK Credit Limited UpheldConsumer CreditDRN-3109924 The complaint Mr R complains that UK Credit Limited (UKCL) shouldn’t have allowed him to be a guarantor on a loan. What happened In January 2011, Mr R agreed to stand as a guarantor on a loan of £3,000 for Mr A, a relative. It was secured by way of a Guarantee and Indemnity agr... (3 pages)View decision -
Decision Reference DRN-3252432
5 Mar 2022 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-3252432 Complaint Mr S has complained that Creation Consumer Finance Ltd (“Creation”) rejected his claim against it under Section 75 of the Consumer Credit Act 1974. Background Mr S bought solar panels for his home in 2015. The purchase was funded by a loan from Creation, and that busi... (3 pages)View decision -
Decision Reference DRN-3352924
5 Mar 2022 Black Horse Limited UpheldConsumer CreditDRN-3352924 The complaint Miss A complains about the quality of a used car that was supplied to her through a hire purchase agreement with Black Horse Limited (BHL). What happened In January 2019 Miss A acquired a used car through a hire purchase agreement with BHL. The car was registered ... (4 pages)View decision -
Decision Reference DRN-3309406
4 Mar 2022 Atlanta Insurance Intermediaries Limited UpheldInsuranceDRN-3309406 The complaint Mr B complains that Atlanta Insurance Intermediaries Limited trading as Swinton Home Cover (“Swinton”) registered incorrect information about his previous claims that caused him problems when taking out home insurance. What happened Mr B took out home insurance th... (2 pages)View decision -
Decision Reference DRN-3042756
4 Mar 2022 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-3042756 The complaint Mr A is unhappy with the response of Creation Consumer Finance Ltd, following a claim against it under section 75 of the Consumer Credit Act (“the CCA”) What happened Mr A was contacted by a company that supplied and installed solar panel systems. Following a sale... (3 pages)View decision -
Decision Reference DRN-2902208
4 Mar 2022 Everyday Lending Limited UpheldConsumer CreditDRN-2902208 The complaint Mrs G complains that a personal loan provided to her by Everyday Lending Limited, trading as Everyday Loans, (“ELL”), was unaffordable. The complaint has been brought to this service by a claims’ management company on Mrs G’s behalf. But for ease, I shall refer be... (4 pages)View decision -
Decision Reference DRN-3351995
4 Mar 2022 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-3351995 The complaint Mr I complains that a new boiler was not installed with reasonable care and skill. Because the installation was paid for with credit provided by Creation Consumer Finance Ltd, he says that it is equally liable with the supplier to put things right. What happened I... (2 pages)View decision -
Decision Reference DRN-3264122
4 Mar 2022 Nationwide Building Society UpheldBanking and PaymentsDRN-3264122 The complaint Mr W complains that Nationwide Building Society won’t reimburse money he lost when he fell victim to a scam. What happened I’m aware that I’ve condensed events in less detail than they were presented. I hope Mr W and Nationwide won’t take it as a discourtesy that ... (6 pages)View decision
