We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119142 results
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Decision Reference DRN-3194713
4 Mar 2022 Topaz Finance Limited UpheldMortgagesDRN-3194713 The complaint Mr and Mrs L are unhappy with how Topaz Finance Limited, trading as Rosinca Mortgages, administered their request for a mortgage payment holiday. What happened On 6 May 2020, Mr and Mrs L told Rosinca Mortgages that they wished to take advantage of a three-month p... (3 pages)View decision -
Decision Reference DRN-3350203
4 Mar 2022 Madison CF UK Limited UpheldConsumer CreditDRN-3350203 The complaint Mr A says Madison CF UK Limited (trading as 118 118 Money) lent to him irresponsibly. What happened Mr A took out two instalment loans from 118 118 Money. A summary of his borrowing follows. Loan 2 repaid loan 1 in part. Mr A says he took out the loans to repay pa... (3 pages)View decision -
Decision Reference DRN-3351054
4 Mar 2022 Santander UK Plc UpheldMortgagesDRN-3351054 The complaint Mr and Mrs M complain that Santander UK Plc unfairly declined their application to port their mortgage product to a new property. They said they had to pay an early repayment charge (ERC) and other costs because of this and would like these refunded with additiona... (9 pages)View decision -
Decision Reference DRN-3331926
4 Mar 2022 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-3331926 The complaint Ms B on behalf of Limited Company ‘T’ has complained about Royal & Sun Alliance Insurance Limited (RSA)’s poor service which led to a County Court Judgment (CCJ) set against T. RSA is dealing with a claim made under T’s commercial vehicle insurance policy. Wha... (3 pages)View decision -
Decision Reference DRN-3349046
4 Mar 2022 Mapfre Asistencia, Compania Internacional De Seguros y Reaseguros, S.A. UpheldInsuranceDRN-3349046 The complaint Mr K is unhappy with how Mapfre Asistencia, Compania Internacional De Seguros y Reaseguros, S.A. (Mapfre) dealt with a claim he made on his cosmetic repair insurance policy. The details of this complaint are well known to both parties, so I won’t repeat them again... (2 pages)View decision -
Decision Reference DRN-3296998
4 Mar 2022 Loans 2 Go Limited UpheldConsumer CreditDRN-3296998 The complaint Mr T has complained that Loans 2 Go Limited (“L2G”) was irresponsible to have agreed credit for him. What happened L2G provided Mr T with a loan of £500 in May 2019. The total amount owed of £2,057, including interest and charges, was to be repaid in 78 weekly in... (3 pages)View decision -
Decision Reference DRN-3284472
4 Mar 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3284472 The complaint Mr K complains that Barclays Bank UK PLC restricted access to his account, closed it without notice and withheld his funds. What happened Mr K had a bank account with Barclays. On the 23 November 2019 Barclays restricted Mr K’s access to his account. The bank expe... (4 pages)View decision -
Decision Reference DRN-3290495
4 Mar 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3290495 The complaint Mr M, through his representative, complains that Everyday Lending Limited (Everyday) lent to him irresponsibly. Mr M is currently in an Individual Insolvency Arrangement (IVA) and his Insolvency Practitioner (IP) has told the Financial Ombudsman he has in interest... (4 pages)View decision -
Decision Reference DRN-3351863
4 Mar 2022 LeasePlan UK Limited UpheldConsumer CreditDRN-3351863 The complaint Miss A complains that LeasePlan UK Limited, trading as Leaseplan, charged her for excess mileage maintenance in addition to a service she paid for. What happened Miss A entered into a hire agreement with Leaseplan in early 2015. When the agreement ended in April 2... (3 pages)View decision -
Decision Reference DRN-3320021
4 Mar 2022 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-3320021 The complaint Mrs L complained about Royal & Sun Alliance Insurance Limited (RSA). She isn’t happy about the way it dealt with a claim under her home insurance policy. Other companies have been involved in this complaint, but as RSA are responsible for it, I’ve just referre... (2 pages)View decision
