We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 120469 results
-
Decision Reference DRN-3432291
13 Apr 2022 National House-Building Council UpheldInsuranceDRN-3432291 The complaint Mr and Mrs G complain that National House-Building Council (NHBC) unfairly rejected their claim for damage to their property. What happened Mr and Mrs G have a policy with NHBC, which covers them for defects which present themselves in their home. Mr and Mrs G bel... (2 pages)View decision -
Decision Reference DRN-3393866
13 Apr 2022 Avantcredit Of Uk, Llc UpheldConsumer CreditDRN-3393866 The complaint Mrs O complained that AvantCredit of UK, LLC lent to her irresponsibly and provided her with unaffordable lending. What happened AvantCredit provided a loan to Mrs O as follows: Date taken Loan amount Term Typical monthly repayment Total repayment Loan status 18/1... (4 pages)View decision -
Decision Reference DRN-3411559
13 Apr 2022 QIC Europe Ltd UpheldInsuranceDRN-3411559 The complaint Mr C and Miss K complain about QIC Europe Ltd’s (QIC) handling of claim made on their buildings insurance policy. What happened In July 2021, Mr C and Miss K say significant rainfall caused a river running behind their home to flood. They say this flood led to a l... (3 pages)View decision -
Decision Reference DRN-3430115
13 Apr 2022 Liverpool Victoria Insurance Company Limited UpheldInsuranceDRN-3430115 The complaint Miss H complains that Liverpool Victoria Insurance Company Limited (“LV”) wrongly persuaded her to deal directly with a third-party insurer to resolve damage caused when a tractor hit and damaged her home. She wants LV to help manage ongoing repairs and to pay her... (4 pages)View decision -
Decision Reference DRN-3270309
13 Apr 2022 Clydesdale Financial Services Limited UpheldConsumer CreditDRN-3270309 The complaint Miss M has complained that Clydesdale Financial Services Limited trading as Barclays Partner Finance rejected her claim against it under Section 75 of the Consumer Credit Act 1974. What happened Miss M bought solar panels for her home in 2014. The purchase was fu... (4 pages)View decision -
Decision Reference DRN-3388249
13 Apr 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3388249 The complaint Mr J complains that Everyday Lending Limited trading as Everyday Loans (“ELL”) lent to him in an irresponsible manner. What happened Mr J was given two loans by ELL. He first borrowed £2,000 in November 2017 that he agreed to repay in 24 monthly instalments. Aroun... (4 pages)View decision -
Decision Reference DRN-3253664
13 Apr 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3253664 The complaint Mr and Mrs P complain that Barclays Bank UK PLC (Barclays) sent their statements to an old address. They would like an explanation and more compensation than the £250 Barclays has already agreed to pay. . What happened The details of this complaint are well known... (1 page)View decision -
Decision Reference DRN-3169080
13 Apr 2022 Nationwide Building Society UpheldConsumer CreditDRN-3169080 The complaint Mr L is unhappy that Nationwide Building Society acted irresponsibly in giving him a personal loan as he couldn’t afford it. What happened In January 2020, Mr L took out a personal loan with Nationwide for £2,900. He agreed to repay £72.49 per month over five year... (3 pages)View decision -
Decision Reference DRN-3116828
13 Apr 2022 State Bank Of India (UK) Limited UpheldBanking and PaymentsDRN-3116828 The complaint Mr S complains that State Bank of India (UK) Limited (‘SBI’) provided poor service and failed to provide him a refund after he fell victim to a fraud. What happened In 2018, Mr S was befriended by a person he believed to be living abroad at the time. Unfortunately... (6 pages)View decision -
Decision Reference DRN-3428191
13 Apr 2022 Volkswagen Financial Services (UK) Limited UpheldConsumer CreditDRN-3428191 The complaint Miss H has complained about the way Volkswagen Financial Services (UK) Limited trading as Audi Finance (VWFS) handled things when she returned a car she’d acquired under a hire purchase agreement. What happened Miss H acquired a new car under a four-year hire purc... (5 pages)View decision
