We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125299 results
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Decision Reference DRN-3697428
21 Oct 2022 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-3697428 The complaint Mrs P complains about Admiral Insurance (Gibraltar) Limited and their decision to limit the settlement amount she could receive following her claim for a damaged TV on her home insurance policy. What happened Mrs P held a home insurance policy, underwritten by Adm... (3 pages)View decision -
Decision Reference DRN-3761330
21 Oct 2022 Loanchoice Limited UpheldConsumer CreditDRN-3761330 The complaint Mr M complains Loanchoice Limited provided him with loans that he couldn’t afford to repay them. He also says these loans put him in a debt cycle. What happened Mr M initially complaint about 10 home collected loans advanced between September 2018 and December 202... (12 pages)View decision -
Decision Reference DRN-3640647
21 Oct 2022 Bankfoot Financial Services Ltd UpheldPensions and AnnuitiesDRN-3640647 The complaint Ms S complains that Bankfoot Financial Services Ltd (‘BFS’) moved her pension several times to different providers. She says they acted without her knowledge or consent. What happened In July 2016, Ms S contacted BFS to ask for their help to drawdown her tax-free ... (7 pages)View decision -
Decision Reference DRN-3712557
21 Oct 2022 Wesleyan Assurance Society UpheldInvestmentsDRN-3712557 The complaint Mr J’s complaint is about the non-disclosure of charges on his With Profits ISA held with Wesleyan Assurance Society (‘Wesleyan’). He says he wasn’t made aware of all of the charges when he received advice from Wesleyan. He would like a refund for the additional f... (9 pages)View decision -
Decision Reference DRN-3561296
21 Oct 2022 Sainsbury's Bank Plc UpheldBanking and PaymentsDRN-3561296 The complaint Mr T complains that Sainsbury's Bank Plc rejected his claim under section 75 Consumer Credit Act 1974 (“CCA”) in respect of a timeshare purchase. What happened In February 2018 Mr T and his wife purchased a timeshare while on holiday. A deposit was paid with ... (3 pages)View decision -
Decision Reference DRN-3762411
21 Oct 2022 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-3762411 The complaint Mr S complains that Admiral Insurance (Gibraltar) Limited (“Admiral”) hasn’t offered enough compensation for the distress and inconvenience he suffered after it replaced a macerator under his home emergency cover. What happened Mr S’s macerator toilet on his groun... (4 pages)View decision -
Decision Reference DRN-3282344
20 Oct 2022 Hargreaves Lansdown Asset Management Limited UpheldInvestmentsDRN-3282344 The complaint Mr K complains that he was given misleading information by Hargreaves Lansdown Asset Management Limited regarding shares he held. He says that based on that information he decided not to sell shares and has consequently suffered a financial loss. To put things rig... (4 pages)View decision -
Decision Reference DRN-3766020
20 Oct 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3766020 The complaint Mr H complains that Barclays Bank UK PLC trading as Barclaycard provided him poor customer service when returning money to him. What happened Mr H had a Barclaycard credit card which was closed several years ago. Barclaycard wrote to him and they said he was owed ... (4 pages)View decision -
Decision Reference DRN-3731449
20 Oct 2022 Mitsubishi HC Capital UK Plc UpheldConsumer CreditDRN-3731449 The complaint Mrs P is unhappy that a car supplied to her under a hire agreement with Hitachi Capital (UK) Plc trading as Hitachi Capital Vehicle Solutions was of an unsatisfactory quality. What happened In December 2020, Mrs P was supplied with a new car through a hire agreeme... (4 pages)View decision -
Decision Reference DRN-3746614
20 Oct 2022 ReAssure Limited UpheldInvestmentsDRN-3746614 The complaint Mr J and Mrs J complain that ReAssure Limited mis-sold them a whole of life policy in 1989 and provided incorrect information about their premiums in 2020. What happened In 1989, Mr J and Mrs J met with a financial adviser of a business that has since been acquire... (3 pages)View decision
