We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119592 results
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Decision Reference DRN-2980087
16 Mar 2022 Bailey Richards Wealth Management Limited UpheldPensions and AnnuitiesDRN-2980087 The complaint Mr M complains that he was given unsuitable advice by Bailey Richards Wealth Management Limited (‘BRWM’) to transfer the benefits from his defined-benefit (‘DB’) scheme with British Steel (‘BSPS’) to a personal pension. What happened In March 2016, Mr M’s employer... (11 pages)View decision -
Decision Reference DRN-3359643
16 Mar 2022 HSBC UK Bank Plc UpheldConsumer CreditDRN-3359643 The complaint Mr H complains that HSBC UK Bank Plc (HSBC) acted irresponsibly when they gave him a loan. Mr H says the lending was unaffordable. What happened The circumstances surrounding this complaint and my initial findings were set out in my provisional decision which said... (6 pages)View decision -
Decision Reference DRN-3146451
16 Mar 2022 AWP P&C SA UpheldInsuranceDRN-3146451 The complaint Miss B complains AWP P&C SA (“AWP”) has not settled her medical bills following a claim for treatment abroad. What happened Miss B took out a single trip STA Travel insurance policy, underwritten by AWP. She travelled abroad and unfortunately, while she was aw... (4 pages)View decision -
Decision Reference DRN-3173458
16 Mar 2022 Tesco Personal Finance PLC UpheldBanking and PaymentsDRN-3173458 The complaint Mr P complains that Tesco Personal Finance PLC lent irresponsibly when it approved his credit card application and then later increased his credit limit. What happened Mr P took out a credit card with Tesco in 2016. He had an income of around £20000 a year. Tesco ... (3 pages)View decision -
Decision Reference DRN-3300595
16 Mar 2022 Ageas Insurance Limited UpheldInsuranceDRN-3300595 The complaint A company which I will refer to as H, complains about how Ageas Insurance Limited handled and settled its claim for subsidence on its commercial property insurance policy. The directors of H have brought the complaint on its behalf. For ease of reading I’ll refer ... (4 pages)View decision -
Decision Reference DRN-3235392
16 Mar 2022 U K Insurance Limited UpheldInsuranceDRN-3235392 The complaint Mr and Mrs L complain UK Insurance Limited (UKI) unfairly declined their claim for costs following the curtailment of their holiday. What happened Mr and Mrs L have travel insurance through their packaged bank account, which is underwritten by UKI. They travelled ... (4 pages)View decision -
Decision Reference DRN-3360282
16 Mar 2022 Avantcredit Of Uk, Llc UpheldConsumer CreditDRN-3360282 Complaint Mr K has complained about a loan AvantCredit of UK, LLC (“Avant Credit”) provided to him. He says the loan was provided at a time when he was massive financial difficulty and borrowing more to pay off previous debts. Background Avant Credit provided Mr K with a loan f... (2 pages)View decision -
Decision Reference DRN-3370006
16 Mar 2022 Covea Insurance plc UpheldInsuranceDRN-3370006 The complaint Mr K complains about Covea Insurance Plc’s handling of his claim, following damage that was caused to his van during a theft, under his motor insurance policy. What happened In November 2019 Mr K says his van was broken into. He says the alarm system was cut. Dama... (5 pages)View decision -
Decision Reference DRN-3298537
16 Mar 2022 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-3298537 The complaint Mr A has complained that Creation Consumer Finance Ltd rejected his claim against it under Section 75 of the Consumer Credit Act 1974. What happened Mr A bought solar panels for his home in May 2015. The purchase was funded by a loan from Creation, and that busin... (3 pages)View decision -
Decision Reference DRN-3377053
16 Mar 2022 PSA Finance UK Limited UpheldConsumer CreditDRN-3377053 The complaint Mrs M complains PSA Finance UK Limited (PSA) unfairly applied end of contract charges when her car finance agreement came to an end. What happened In February 2017, Mrs M entered into a 37 month personal contract purchase (PCP) agreement ... (6 pages)View decision
