We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121115 results
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Decision Reference DRN-3473250
11 May 2022 The Royal Bank of Scotland Plc UpheldConsumer CreditDRN-3473250 The complaint Mr M complains that The Royal Bank of Scotland Plc (RBS) irresponsibly gave him a £15,000 loan. What happened In May 2019 Mr M applied for a loan of £15,000 to be repaid over a term of 72 months. The total cost of the loan was £24,317.28 including interest of £9,3... (6 pages)View decision -
Decision Reference DRN-3389897
11 May 2022 Covea Insurance plc UpheldInsuranceDRN-3389897 The complaint Mr E complains that Covea Insurance plc (“Covea”) has treated him unfairly in relation to a subsidence claim made on his landlord insurance policy. What happened The background of this complaint is well known to all parties. So, I’ve summarised events. Mr E made ... (3 pages)View decision -
Decision Reference DRN-3471319
11 May 2022 Ageas Insurance Limited UpheldInsuranceDRN-3471319 The complaint Mrs O and Mr O complain about how Ageas Insurance Company Limited (Ageas) dealt with a claim under their home insurance policy for damage to a shared entrance at their property. What happened Mrs O and Mr O took out a home insurance policy with Ageas in September ... (5 pages)View decision -
Decision Reference DRN-3454840
11 May 2022 Evergreen Finance London Limited UpheldConsumer CreditDRN-3454840 The complaint Miss C complains that Evergreen Finance London Limited trading as MoneyBoat.co.uk irresponsibly gave her an unaffordable loan. What happened This complaint is about a loan MoneyBoat provided to Miss C as follows: Date Taken Loan status Instalments Amount Monthly R... (4 pages)View decision -
Decision Reference DRN-3473104
11 May 2022 Cheetham Jackson Ltd UpheldInvestmentsDRN-3473104 The complaint Mr W complains about the transfer of his investments by Cheetham Jackson Ltd, referred to as “Cheetham” or “the business”. In summary, he says: More should’ve been done by the business to mitigate his loss. He’s unhappy about the way his fund has been managed. ... (6 pages)View decision -
Decision Reference DRN-3441092
11 May 2022 Avantcredit Of Uk, Llc UpheldConsumer CreditDRN-3441092 Complaint Mrs S has complained about loans AvantCredit of UK, LLC (“Avant Credit”) provided to her. She says the loans were unaffordable. Background Avant Credit provided Mrs S with an initial loan for £2,000.00 in April 2014. This loan was due to be repaid in 18 monthly instal... (3 pages)View decision -
Decision Reference DRN-3472981
11 May 2022 Zurich Insurance PLC UpheldInsuranceDRN-3472981 The complaint Mr M is unhappy with Zurich Insurance PLC’s (Zurich) handling and settlement of a claim made under his commercial landlord property insurance policy. What happened Mr M owns a property which he lets out to tenants. In March 2014, damp and water ingress was reporte... (7 pages)View decision -
Decision Reference DRN-3372812
11 May 2022 Avantcredit Of Uk, Llc UpheldConsumer CreditDRN-3372812 Complaint Mr B has complained about loans AvantCredit of UK, LLC (“Avant Credit”) provided to him. He says the loans were unaffordable. Background Avant Credit provided Mr B with an initial loan for £2,000.00 in August 2014. This loan was due to be repaid in 24 monthly instalme... (3 pages)View decision -
Decision Reference DRN-3467997
11 May 2022 Madison CF UK Limited UpheldConsumer CreditDRN-3467997 Complaint Mr G complains Madison CF UK Limited (trading as “118 118 Money”) unfairly lent to him. Background 118 118 Money provided Mr G with a loan for £2,000.00 in November 2020. This loan was due to be repaid in 36 monthly instalments of just over £90. One of our adjudicator... (2 pages)View decision -
Decision Reference DRN-3411792
10 May 2022 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-3411792 The complaint Ms M complains about Royal & Sun Alliance Insurance Limited (“RSA”) for the way it has offered to settle her insurance claims. She wants RSA to increase its offer of settlement to match the quotes she has received from her preferred contractors. What happened ... (4 pages)View decision
