We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119464 results
-
Decision Reference DRN-3268727
12 Mar 2022 Avantcredit Of Uk, Llc UpheldConsumer CreditDRN-3268727 The complaint Ms A complained that AvantCredit of UK, LLC lent to her irresponsibly and provided her with unaffordable lending. What happened AvantCredit provided a loan to Ms A as follows: Date taken Loan amount Term Typical monthly repayment Total amount repayable Loan Repaid... (4 pages)View decision -
Decision Reference DRN-3118405
11 Mar 2022 Nationwide Building Society UpheldBanking and PaymentsDRN-3118405 The complaint Mr A complains that Nationwide Building Society mishandled a chargeback claim and as a result caused him financial difficulties. What happened Mr A came across a broker I’ll refer to as ‘G’ online. G persuaded him to invest £5,000 (using his Nationwide Visa debit ... (4 pages)View decision -
Decision Reference DRN-3310127
11 Mar 2022 Tesco Underwriting Limited UpheldInsuranceDRN-3310127 The complaint Mr C complains that Tesco Underwriting Limited mishandled his claim on his motor insurance policy. Where I refer to “Tesco”, I refer to Tesco Underwriting Limited and I include claims-handlers and others insofar as I hold that company responsible for their acts or... (4 pages)View decision -
Decision Reference DRN-3352136
11 Mar 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3352136 The complaint Mr J complained that Everyday Lending Limited trading as Everyday Loans lent to him irresponsibly and provided an unaffordable loan. What happened Mr J took out a loan with Everyday Loans as follows: Date taken Amount Term Monthly repayment Total amount repayable ... (3 pages)View decision -
Decision Reference DRN-2774299
11 Mar 2022 Bamboo Limited UpheldConsumer CreditDRN-2774299 The complaint Miss S complains that the loan she had from Bamboo Limited was unaffordable to her. What happened Miss S took out a guarantor loan with Bamboo on 16 March 2017. She borrowed £2,000 and needed to repay £97.39 monthly for 36 months. The loan was repaid on time in Ma... (4 pages)View decision -
Decision Reference DRN-3239163
11 Mar 2022 National Westminster Bank Plc UpheldBanking and PaymentsDRN-3239163 The complaint Miss P and Mr R complain National Westminster Bank Plc (“NatWest”) unfairly closed their accounts in 2018, didn’t return all the funds held, and have provided poor customer service. To put things right, Miss P and Mr R want their funds returned and compensation fo... (3 pages)View decision -
Decision Reference DRN-3367282
11 Mar 2022 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-3367282 The complaint Mrs B complains that Royal & Sun Alliance Insurance Limited (RSA) has unfairly declined her buildings insurance claim. All references to RSA also include its agents. What happened The details of this complaint are well known to both parties, so I won’t repeat ... (2 pages)View decision -
Decision Reference DRN-3269471
11 Mar 2022 Tesco Personal Finance PLC UpheldBanking and PaymentsDRN-3269471 The complaint Ms H complains that Tesco Personal Finance PLC (“Tesco”) refuses to refund money she lost as part of a scam. What happened Ms H received a cold call from a merchant I’ll refer to as ‘A’. The caller explained that he worked as an adviser for A and could help her m... (6 pages)View decision -
Decision Reference DRN-3123977
11 Mar 2022 Bank Of Baroda (UK) Limited UpheldBanking and PaymentsDRN-3123977 The complaint A charity, which I’ll refer to as R, complains that Bank of Baroda (UK) Limited made a change to its account mandate, which left its trustees without access to the account. The trustees of R bring the complaint on R's behalf. What happened R opened an account... (4 pages)View decision -
Decision Reference DRN-3050939
11 Mar 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3050939 The complaint Mr W is unhappy that Everyday Lending Limited trading as Everyday Loans provided him with a loan when he couldn’t afford it. He’s also unhappy with how Everyday Loans dealt with things after he’d let it know he was experiencing financial difficulties. What happene... (4 pages)View decision
